Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... Toon meer
Bedrijf heeft geantwoord
I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... Toon meer
Bedrijf heeft geantwoord
I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobile Money-servicepunt
- Betalingspasverwerker
- Geldwisselkantoor
- Postwisselservice
- Betaalservice
- Niet-bancaire financiële diensten
Geschreven door het bedrijf
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contactgegevens
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenia
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
Goed
239 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast and efficient
I have used the service several times. The exchange and transfer is almost instantaneous. Fast and efficient for converting and transferring money.
28 december 2023
Antwoord van HeptaPay
Thank you for your unwavering trust in HeptaPay.
Antwoord van HeptaPay
Thank you, we will! HeptaPay is indeed the quickest and easiest way to top up your MTN MoMo line using your debit or credit card.
Antwoord van HeptaPay
Thanks. HeptaPay will continue to complete transactions in 15 seconds or less.
Works smoothly and fast too
I have been using Heptapay for almost two years now and I am happy with their service, they work on the feedback received to improve their service. Sending money to Rwanda works smoothly with a few clicks.
27 november 2023
Antwoord van HeptaPay
We appreciate you for taking the time to review our service. Indeed, in a few clicks you can top up your MTN MoMo wallet in Rwanda using your international debit or credit card, and we will work to make this even faster in future!
Works as expected
So far, the service works as expected. Delivery is with in 3 minutes for the two transactions I have done.
23 november 2023
Antwoord van HeptaPay
Thank you Victor. Transactions in Uganda are typically completed within 30 seconds and we are working very hard to bring it down to 15 seconds.
System is fast
24 november 2023
Antwoord van HeptaPay
Thank you for the review. Indeed, HeptaPay completes transactions in under 15 seconds from the time you complete payment.
Antwoord van HeptaPay
We strive to offer the best customer service in the payments industry in Africa. Thank you.
HeptaPay helped me handle my cash transition needs! Great job!
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues it was great that staff there at HeptaPay responded to my emails very quickly. I was certainly impressed and would definitely use Hepta Pay for future transactions in East Africa.
15 november 2023
Antwoord van HeptaPay
Dear Michael, we apologize for the difficulty you went through while onboarding to use HeptaPay. We assure you that you're all good to transact across East Africa now! Thanks for choosing HeptaPay.
Good service
12 november 2023
Antwoord van HeptaPay
Thank you for your honest feedback about HeptaPay Uganda.
Antwoord van HeptaPay
Thank you Snowe. We are glad that we were able to be there for you during your time of need.
Simple, Safe and efficient
Simple and efficient. This was a life saver when I needed to send funds from Ghana to Kenya for an urgent payment. Waiting for the app to be developed .
Safe n secure
5 november 2023
Antwoord van HeptaPay
Thank you for the recommendation! Indeed, you can use Hepta Pay to instantly transfer funds from Ghana to M-PESA in Kenya within 30 seconds. Very soon, you will be able to do this on our app too!
I loved the quick response and…
I loved the quick response and resolution when I faced an issue with my card.
27 oktober 2023
Antwoord van HeptaPay
Thank you for taking the time to review our services. We welcome you to transact again and again!
Wow it's perfect
i use the service, and it was very easy and helpful !
29 oktober 2023
Review zonder uitnodiging
Antwoord van HeptaPay
Thank you very much for your feedback.
Antwoord van HeptaPay
Thanks! Hepta Pay typically completes transactions in about 15 seconds, and we are glad that you got to experience that.
KEPT THE PROMISE
KEPT THE PROMISE
I mistakenly sent money to a wrong number and asked for a reversal of the transaction. HeptaPay promised to do the reversal in 3 days and indeed they kept their word and reversed my transaction in 3 days. HeptaPay is number 1.
22 oktober 2023
Antwoord van HeptaPay
We appreciate you taking the time to give us this review. We will continue to strive to offer excellent customer service to our customers.
Antwoord van HeptaPay
We appreciate your positive feedback. Thank you!
Its ggood in terms of fst transactions…
Its ggood in terms of fst transactions though at times there unnecessary holds
18 oktober 2023
Antwoord van HeptaPay
Thank you for the feedback. We will try to eliminate the transaction delays in future.
Antwoord van HeptaPay
Thank you for your positive feedback. We will work to keep our service as timely and convenient as possible.
Excellent quick and fast
14 september 2023
Antwoord van HeptaPay
Thanks for the positive review, Brian.
Seamless user experience!
7 september 2023
Antwoord van HeptaPay
Thank you, Ali. We appreciate the positive feedback!
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