HeroSlash Reviews 

I ordered an item from this company on 22nd June with a promise of 3-10 day delivery as it was for a birthday present BUT it has now been 26 day and still no delivery AND my emails are being ignored. DO NOT BUY FROM THIS COMPANY
RECIEVED BUT STILL BEING IGNORED
We received the ironman helmet today and I have to say I am massively disappointed.
Jarvis does not work and will not open or close the helmet. The remote control does not work at all. It won’t do anything. The only way of opening and closing the helmet is a touch senses at the side of the helmet so I’d like to return this for a full refund.

So there was some kind of delay with my shipping. Which, because of unforeseen “global circumstances” which were of no fault to HeroSlash. But they certainly made up for it. Even though they didn’t have to. They were so available during the whole process and emailed often to confirm my product was on its way. They were really just wonderful. And I recommended them to a couple of my friends. I want to thank them again for being so great about everything. And the item I ordered is so freaking cool and works great!

With any company there is always the possibility of a product maybe damaged or not working, I ordered a stand for my iron man helmet and for some reason the light didn't go on, it happens, no fault of Heroslash. Where the integrity and real character of the company comes in is after that issue happens. I expressed the issue to the company and immediately received an email from their customer support team Kyle Lamis. Kyle acknowledged the issue apologized and immediately put in a replacement product at not cost, no hassle. He continued to keep communication and responded to my emails literately within hours. To me that is more important than anything, this is a solid company with incredible customer support, which is why i will buy from them again. Thank you Kyle you are awesome!!!!

Very fast response time and amazing customer service. Very polite and made sure I had all the answers I needed. They made sure I understood the process it takes to prepare and send out these very well crafted and unique items. Extremely well done.

I had an issue with the product that was resolved in a timely manner above my expectations. I spoke to real life representative, (Pedro) no automatic phone service which was very helpful. Everyone I spoke to was a genuinely nice and accommodating person. Which in today's world is a rarity. Wish this company all the success!

When I had questions, they always responded. Not only responded but, fast and SUPER POLITE, and on it!!
My MK5 is cool only wish it had brief instructions.
Great Experience and product over all!!