My disabled 84 year old Mother recently had an emergency where she was unable to open her front door, leaving her worried and vulnerable. I contacted Hertford Glass, explaining the situation and they... Toon meer
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I had a composite door and frame fitted on the 13th July and I would highly recommend this company. Every person I had an interaction with, either regarding a quote, payment or actual fitting, were a... Toon meer
We had a new Composite Door fitted by Hertford Glass a few weeks ago. We were very pleased with the whole process from ordering the front door to being kept up to date with each stage of the doo... Toon meer
Great team at Hertford Glass, right through from our initial sales contact, André, to Rhys who carried out the installation, and Charlotte and Louisa who organised dates to fit round us. They exceede... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hertford Glass supply and install bespoke windows, doors and conservatories in a variety of finishes and colours including UPVC, Timber and Aluminium. We also offer a Doctor service to repair existing doors, windows, locks, handles and sealed units. The original founders cut precision glass for installation into single glazed windows, and this art is still practised by our skilled craftsmen today. Our shop offers a number of products to help with your own projects including mirrors, fixings and sealants.
Contactgegevens
26 Ware Road, SG13 7HH, Hertford, Verenigd Koninkrijk
- 01992 582351
- info@hertfordglass.co.uk
- hertfordglass.co.uk
4,6
Uitstekend
23 reviews
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Dishonest and amateur like service
I had Dan (who is the business owner) come to my house in early April to size up some windows I needed for a garden room. He told me he would send a quote within a couple of days and expected the windows to take a couple of weeks to be made.
Instead, I spent most of April and May trying to get Dan to provide me with the promised quote. When it did arrive (five weeks after his visit and after numerous chaser emails and calls), it was not in line with what I had requested and needed to be updated. It is now late June and that updated quote still hasn't arrived.
I have moved onto another supplier (Enfield Windows, for anyone who is looking for a reliable alternative), who have been highly responsive and are due to fit my windows within a month of my making contact with them. Dan and Hertford Glass take note - this is how customer service is supposed to work!
I would warn anyone considering using these cowboys to be wary. They make promise after promise with apparently no intention of keeping to their word. I am glad I found out before I ended up having to rely on any warranty they may be offering.
12 april 2024
Review zonder uitnodiging
Antwoord van Hertford Glass
Dear Mr Mendonca,
Thank you for your feedback. We sincerely apologise for the delays and communication issues you experienced during your recent interaction with us. This is not reflective of the standard of service we strive to provide.
We understand your frustration with the delayed quote and the subsequent inconvenience it caused. Our goal is to deliver timely and accurate quotes to all our customers, and we clearly fell short in this instance. We are currently reviewing our processes to ensure such delays do not happen in the future.
We appreciate your patience and regret that we were unable to meet your expectations. Your feedback is invaluable in helping us improve our services. We are pleased to hear that you have found a suitable alternative and wish you all the best with your garden room project.
If there is anything more we can do to address your concerns or if you would like to discuss this matter further, please do not hesitate to contact us directly.
Best regards,
Team Hertford Glass
Great team at Hertford Glass
Great team at Hertford Glass, right through from our initial sales contact, André, to Rhys who carried out the installation, and Charlotte and Louisa who organised dates to fit round us. They exceeded our expectations and delivered an excellent service with a quality product. We are delighted with our new front door with flag windows which has transformed our hallway and received many compliments. We would not hesitate to use Hertford Glass again in future.
3 mei 2024
Review zonder uitnodiging
Antwoord van Hertford Glass
Thank you for your review Frances. We have passed your kind comments on to the whole time. We would be happy to help with any future works you are looking to have done.
Many Thanks,
Hertford Glass Team
Professional Very careful installer and mindful of…
Very careful installer and mindful of your property. Fast clean worker and pleasant to chat to. 100% recommended as a company.
10 juni 2024
Review zonder uitnodiging
Antwoord van Hertford Glass
Thank you for your review, glad to hear you were happy with your installer and our company. Your compliments have been passed on to you rest of the team.
Many Thanks,
Hertford Glass Team
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