Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad reg... Toon meer
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Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. I’m gettin... Toon meer
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My husband purchased the black collection as a gift for christmas. There were so many new pots and pans with amazing large sizes for my needs. I made sure to season them per the instructions. After a... Toon meer
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Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
55 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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A cowardly person doesn’t leave their name. I will respond when whenever you show me that respect
Hello,
Thank you for taking the time to raise your concerns. We want to clarify one important point: our roasting racks are not hand painted. They are manufactured with a heat-safe, food-contact coating specifically designed for oven use. There is no hand-applied paint involved in the production process.
We understand how concerning it must have been to see material on the rack and worry about it transferring to food. That’s absolutely not something we take lightly. The coating used on our racks is designed to withstand normal roasting temperatures, but if you experienced softening or flaking, we want that reviewed carefully.
We can confirm that we have received the photos you submitted through the customer link, and our team has reviewed them. Your case has been escalated internally for further evaluation to ensure it is properly assessed.
If you have any additional information to share or would like further clarification, please continue the conversation through the existing email thread so it remains with the same support team handling your case.
To cowardly to leave your name and details!
I refuse to respond to you
27 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hi Stephen,
We’re sorry to hear that you’re feeling this frustrated. Our intention in responding was to acknowledge your concern and let you know that your photos and report were received and reviewed by our support team.
We truly do want to help resolve this for you. Your case has already been escalated internally so the product team can evaluate the photos and details you provided. The best way for us to assist further is through the existing email thread, where our support team can continue the review and provide updates directly.
If you’re willing, we’d appreciate the opportunity to continue working with you to address the concern. -Brittany, HexClad Support
Pots and pans
This company are amazing.
Incredible products and customer service is second to none
16 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the kind words!
We’re thrilled to hear that you’re enjoying our products and that our customer service made a great impression. Our team works hard to provide both high-quality products and the best support possible, so feedback like this truly means a lot to us.
We appreciate your support and thank you for choosing us! - Brittany, HexClad Support
Billy E
Billy E. did an excellent job in resolving my issue. I was kept updated daily. Billy E. is a great representative for your company.
Thanks Billy E. for all your support.
Cathy F.
10 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hi Cathy,
Thank you so much for taking the time to share your experience. We’re really glad to hear that Billy E. was able to resolve your issue and keep you updated throughout the process.
Providing clear communication and support is very important to us, and we’re happy Billy delivered that level of service. We’ll be sure to pass along your kind words to him — it will mean a lot to our team. -Brittany, HexClad Support
Thanks to Billy c/s
Thanks to Billy E.
Customer Service Agent, HexClad Cookware
HexClad Help Center
I regained my trust in your company and made the purchase which without Billy I would have left with bad experience.
10 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience.
We’re so glad to hear that Billy was able to help turn things around and restore your trust in our company. Providing thoughtful, attentive support is something we take great pride in, and it’s wonderful to know Billy made such a positive impact.
We’ll be sure to pass along your kind words to him. Thank you for giving us the opportunity to make things right, and we truly appreciate your support. -Brittany, HexClad Support
I was treated kindly and received the…
I was treated kindly and received the appropriate assistance.
22 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hi Mats, thank you for taking the time to share about your experience, we are so happy to hear you were treated kindly and received appropriate assistance. We are always here if you need anything further - Brittany, HexClad Support
Where are my pans?
I ordered a pack of 2 pans a month ago as a Christmas gift but only one pan was sent. Customer services said a week ago that my correct order would be sent out straight away but still no pans and they can't even give me a date as to when they will be sent. I'm deeply unimpressed :-(
6 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
We’re very sorry to hear about the inconvenience and understand how disappointing this must be, especially since the order was intended as a Christmas gift.
To assist you further and review this matter in detail, could you please send us an email with the details of your concern. Once received, our team will be happy to look into this and provide an update.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this.
Therese D. HexClad Customer Support
BIllie E was responsive and efficient…
BIllie E was responsive and efficient with following up with my issue. I appreciate Hexclad replacing my pan. I love this product and just had one pan with an issue .
5 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share your experience! We’re delighted to hear that Billie E was responsive and efficient in following up on your concern. We’re also glad we could replace the pan and make things right for you.
It truly means a lot to know that you love the product and continue to enjoy cooking with HexClad. We appreciate your support and look forward to serving you again in the future!
Therese D. HexClad Customer Support
Fast and efficient help resolving…
Fast and efficient help resolving issues is the key in satisfaction. Billye E was on it and handled my concerns without delay. It is this customer service effort that makes customers for life willing to tell others about a company and it's products.
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Billye E. was able to assist you quickly and efficiently. Providing fast, thoughtful support is something we truly value, and it means a lot to know it made a difference for you.
We sincerely appreciate your kind words and your willingness to recommend HexClad to others. If you ever need assistance in the future, our team is always here to help.
Therese d. - HexClad Support
Quick response & a no stress process
Quick response & a no stress process. There aren't any serial numbers on my pans but Jan reassured me that she'll take care of it, no worries.
20 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind words! We’re glad to hear that Jan was able to reassure you and make the process easy and stress-free. Our goal is always to ensure our customers feel supported every step of the way. We truly appreciate you being part of the HexClad community and are always here if you need anything further.
Therese D. - HexClad Support
Wow, ich bin begeizert
Wow, mit dem Equipment macht kochen Spass. Die letzte Pfanne meines Lebens, da lebenslange Garantie. Kaufe mir jetzt auch noch die Töpfe, dann ist snbrennen Vergangenheit
17 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Vielen Dank für dieses großartige Feedback!
Es freut uns sehr zu hören, dass Ihnen das Kochen mit HexClad so viel Spaß macht. Unsere Pfannen sind dafür gemacht, lange zu halten – und mit der lebenslangen Garantie können Sie sich auch langfristig darauf verlassen. Viel Freude auch mit den Töpfen, und weiterhin gutes Gelingen ohne Anbrennen! 👨🍳🔥
The customer service staff were…
The customer service staff were excellent. Professional, polite & prompt when answering queries. There were issues with my delivery which they speedily clarified. The delivery tracking told me that I was to receive one parcel. The packing slip and their website stated that my order was complete, yet the parcel only contained half the order. A second parcel, with the balance, arrived some days later. A bit disorganised, but thanks to the service staff, it was resolved quickly.
27 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience with us. We’re delighted to hear that our customer service team was professional, polite, and responsive in assisting you. While we apologize for the confusion caused by the split delivery and tracking information, we’re glad our team was able to clarify the situation and resolve it quickly. Your feedback is truly appreciated, as it helps us continue improving both our service and delivery processes. Thank you for choosing HexClad!
I am very happy with your customer support and service
I am very happy with your customer service. The claim was easy to submit. Response was almost immediate. I had sent the video and described the problem. An email acknowledgement, asked for address for replacement and a small request. Email sent almost immediately and stated replacement on way in a few days. Many other companies could use you as an example
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We’re thrilled to hear that your claim process was smooth and that our team was able to assist you promptly. Your feedback means a lot to us, and we’re honored to be an example of great customer service. We hope you enjoy your replacement cookware and look forward to serving you again in the future!
Therese d. - HexClad Support
Wonderful customer service
Billy E was quick with replying to me. I reached out Sunday about a warranty, and by the next day, I had a replacement pan being sent to me. Fabulous customer service!
8 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your wonderful review! We’re delighted to hear that Billy was able to assist you quickly and get your replacement pan on the way.
roviding fast, reliable support is something we take pride in, and it’s great to know your experience reflected that.
If there’s ever anything else you need, please don’t hesitate to reach out — we’re always here to help.
Therese d. HexClad Support
Warranty Claim
Billy E. responded quickly to my problem and was able to resolve it to my satisfaction.
30 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your review! We're happy to hear that Billy was able to assist you quickly and resolve your warranty claim to your satisfaction. Your experience means a lot to us, and we're always here if you need anything in the future.
Thanks again for choosing HexClad!
Missing items, quick resolution
I placed an order with HexClad on November 21. I received a partial shipment on Monday, December 1, but did not receive my other box. This morning, December 3, I noticed a tracking number for my 2nd box but no delivery information. I sent an email to HexClad and received a response quickly. Jan D. Was very responsive and by the end of the business day, she made sure my 2nd box was on its way. This is a Christmas gift for my son (I got my HexClad set for my birthday last year and love it!) and Jan D.’s quick work and excellent customer service will ensure my son has a wonderful Christmas thanks to HexClad!
3 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Jan was able to quickly resolve your order issue and ensure your son receives his HexClad set in time for Christmas.
It means a lot to us to know that your HexClad cookware has made your cooking experiences special, and we’re so happy to be part of your holiday celebrations. Your support and 5-star review truly make our day!
Thank you again for choosing HexClad, and we hope you and your family enjoy many delicious meals together.
Therese D. - HexClad Support
Jericho was supper help full the whole…
Jericho was supper help full the whole way and made sure to set things straight
2 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We’re thrilled to hear that Jericho was able to assist you and make sure everything was set right. Your 5-star review means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing HexClad!
Therese D. - HexClad Support
Billy E
Billy E. helped me immensely processing my warranty claim. He was great! This is one of the reasons I bought Hexclad is for the warranty!
30 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for the 5-star review! ⭐ We’re so glad Billy could assist you with your warranty claim and that our support made a difference. We truly appreciate your trust in HexClad! ❤️
Therese D. HexClad Support
Jan D best service
Jan D. Made the replacement of my pan so easy and quick. So grateful for the wonderful service. My entire family has the Hexclad Cookware and we love it!
30 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the 5-star review! ⭐ We’re thrilled to hear that Jan D. made your replacement process so easy and quick. It’s wonderful to know your whole family enjoys your HexClad cookware! ❤️
Therese D. HexClad Support
Hexclad stands by their warranty
Hexclad stands by their warranty. A great company to deal with and they are responsive with communications. Appreciate a great company like them.
30 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the 5-star review! ⭐ We’re glad to hear you appreciate our warranty and that our team has been responsive.
We truly value your support and are happy to have you as part of the HexClad family! ❤️
Therese D. HexClad Support
Warranty process made easy
Warranty process made easy! I appreciate your fast response Billie! Kudos to the whole HexClad customer service team!
30 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for the 5-star review! ⭐ We’re so glad to hear that Billie and our team made the warranty process easy and fast for you. Your kind words mean a lot to us! ❤️
Therese D. HexClad Support
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