Lifetime hexclad pans. My husband bought a set of hexclad frying pans, arrived March2024 after chasing them various sizes we have experienced loss of the black coating. He sent an email to hexclad reg... Toon meer
Bedrijf heeft geantwoord
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Jericho took the time to understand my warranty issue, guide me in finding the serial number on my pan and communicating with me every step of the way on what he needed to handle the claim. I’m gettin... Toon meer
Bedrijf heeft geantwoord
My husband purchased the black collection as a gift for christmas. There were so many new pots and pans with amazing large sizes for my needs. I made sure to season them per the instructions. After a... Toon meer
Bedrijf heeft geantwoord
Best customer service from start to finish! Quick responses, clear instructions and next steps. Highly recommended Hexclad based on product and customer service. A special shout out to Jericho for the... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
55 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great service and love the plans.
Great service and love the plans.
30 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for the review! ⭐ We’re thrilled to hear you love the pans and our service. We truly appreciate your support! ❤️
Therese D. HexClad Support
High-quality products and outstanding…
High-quality products and outstanding customer service. Special thanks to Billy for being so helpful and professional. Truly the best!
27 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We're thrilled to hear that you’re enjoying our high-quality products and that you received excellent support. We’ll make sure to pass your appreciation along to Billy — he’ll be delighted to know he made a great impression.
We truly appreciate you choosing us and look forward to serving you again!
Therese D. HexClad Support
TY hexclad!!
26 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback and being part of HexClad family. Happy Thanks Giving 🥰
Best pans ever!!
Best pans ever!!
Best pans ever! I am in love with new pans.. I noticed I have been cooking a lot since I owned these hexclad pans. Thank you! You make me love cooking more 🤩😍
11 oktober 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much! 🥰 We’re thrilled to hear our pans are making cooking more enjoyable for you. Happy cooking and enjoy every meal!
Therese D. - HexClad Support
Top notch pans and customer service
Hexclad pans are the best I have over own. They are outstanding and heats evenly everytime. when I needed to replace 1 of them, I was amazed of their great customer service. Billy E was friendly and responsive and so committed to making sure I get my new pan. It's rare to find a company that treats customers with this level of care.
Will order the pots soon. 😊
31 oktober 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your HexClad pans and that our team was able to make your replacement experience a great one. Billy and the rest of our customer support team truly appreciate your recognition. We can’t wait for you to try our pots next happy cooking!
Therese D.
I had an issue with my pan
I had an issue with my pan, the team responded very quickly to my emails. I had a new pan sent to me within a week. Can't ask for more.
Veronica W and Heraldo C, and the rest of the team, thank you for your excellence. Very happy customer.
17 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re so glad our team, including Veronica and Heraldo, could assist you quickly and get your new pan to you. Your kind words mean a lot, and we’re thrilled to have you as a happy HexClad customer :)
Therese D.
Absolutely terrible experience
Absolutely terrible experience – a complete scam.
Food sticks to the surface no matter what you do. It’s impossible to cook even a simple egg or warm up a small bun. Total disaster.
Returning the product is impossible. None of the links work, and I can’t even log in to my HexClad.eu account – it looks like it was completely deleted. When I tried to request a password reset, they sent me a recipe book instead.
This is an absolute scam. I paid €264 for a pan that’s worth €5 at best. Avoid at all costs.
Can’t even use “Lifetime warranty”!!!!
22 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Hi, we’re sorry to hear about your experience. If you are having any issues with your cookware, please let us know and provide specific details so we can assist you further. Please contact our customer support at support@hexclad.com
Great pots and pans, terrific customer service
Great pots and pans! I couldn't be more happier with my cookware!! Terrific customer service!
Billy E. helped me replace my pots and made the whole process super easy. Really appreciate his kindness and support. Highly recommend!
15 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying your cookware and that our team, especially Billy E., was able to make the replacement process smooth and easy. Your kind words and recommendation mean a lot to us.
We truly appreciate your support and look forward to serving you again in the future!
Therese D. - HexClad Support
Jan was amazing
Jan was amazing! I expected for my issue to be dragged out over a few days- it was resolved all within a few hours. Thank you Jan and Hexclad Team!
19 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your wonderful feedback! We’re thrilled to hear that Jan and our team were able to resolve your issue quickly and efficiently. Your kind words mean a lot to us and we’ll be sure to share them with Jan.
We truly appreciate your support and look forward to serving you again!
Therese D. - HexClad Support
Excellent warranty replacement
Jan's quick response truly helped ease the replacement process. It made it feel much simpler and more manageable. I really appreciate how smoothly everything went!
20 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience! We’re really happy to hear that Jan could make your warranty replacement process feel easy and stress-free. It’s always our goal to make things as smooth as possible, and your kind words mean a lot to us.
We truly appreciate your support and can’t wait to assist you again whenever you need us!
Therese D. - HexClad Support
Jan was extremely helpful
Jan was extremely helpful, professional and pleasant to work with. She made the process extremely easy and her response time was faster than I’ve ever experienced with any other company.
18 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We’re thrilled to hear that Jan made your experience smooth and enjoyable. We’ll be sure to pass along your compliments—our team loves hearing feedback like this!
We truly appreciate you taking the time to share your experience.
Therese D. – HexClad Support
Webseite ohne Impressum
Webseite ohne Impressum
unklar wer der Verkäufer ist - keine Adresse in EU angegeben
"Refund policy : *Customer is responsible for paying return shipping. "- leider ist unklar wohin. Könnte der beliebte Trick sein' schick’s für teuer Geld nach China zurück'
Bei solchen Adressen, wenn dann nur mit Verkäuferschutz kaufen, der Zahlungsdienstleister kann nach seiner KYC Verpflichtungen den Verkäufer/Geldempfänger nennen.
19 juni 2025
Review zonder uitnodiging
Biggest advertising SCAM. Super sticky, not flat...worse ever
Worse purchase ever and just a BIIIIIG LIE, this advertisement. The pan is indeed practicle as you can use a metallic spoon in it, fine, but the pan isn't even flat, and the non stick is the worse I have ever seen, even IKEA pans for 15€ have a better non stick.
I am sooooo far from the advertisement that I can't believe a public figure like Ramsay would put his face on it...so I guess there is maybe a problem with my batch. However, I sent a complaint 1 week ago and 0 response...what is that??? The biggest scam of a star chef so far? 200€ for the crapiest product and 0 accoutability...I just can't believe it.
So the email to customer service was maybe not enough pressure, now I try trust pilot, if no answer in the coming days I go on all social media to denounce this scam and protect future consumer.
HCEU76058
28 maart 2025
Review zonder uitnodiging
I sent several emails about this and…
I sent several emails about this and nothing done. So I use my time to post negative comments on social media. I am not the only one. I ordered 23rd of november and FedEx don't respond on anything. Yeah they deliverd to a person C. Hristelle, where and when and who is this person?
Brief description of what we can assist you with: A order shows deliverd, but items are missing. HCEU64321. 6.6 litre pan, 5litre pan and the 35cm wok, 3 pots of the 13 peace set is also missing. The order id from NOVEMBER 2024.
And you want assist me!? Then sent the missing items before Christmas or do a REFUND!!! This is robbery until now. Do not buy there! I can not recommend this company. My loss is 1300€
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In the end they came with a fantastic solution for all the troubles!! A Happy Ending is reached!!
1 december 2024
Review zonder uitnodiging
Easy to make it sticky
In my case, stopped to be non stick as fast as usual non sticks and was thrown away.
31 maart 2024
Review zonder uitnodiging
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