Rowland Pharmacy formerly called Hey Pharmacy do a great job. I use to have to visit a local pharmacy to pick up prescriptions. Covid arrived and everything changed. I go online to order my prescrip... Toon meer
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Lees wat reviewers zeggen
Mixed bag. For my own medication it has been straight forward. However for months I tried to add my mother-in-law on my app. I did everything I was asked but "computer said no", despite having no pro... Toon meer
Bedrijf heeft geantwoord
You get excellent service, it's easy to request medicine/tablets, the web site is really easy to navigate and all the work is carried out by Hey pharmacist, or Rowlands as it is now known by. You just... Toon meer
I have been using this service since the COVID lockdown. The fact that each order request with GP is dealt with quickly and efficiently then forward to the pharmacy….. Excellent Service as always. K... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription in just two taps and also book appointments for vaccines and other health services.
Contactgegevens
Rowlands Pharmacy Online, WA7 3DJ, Rivington Road, Runcorn, Cheshire, Verenigd Koninkrijk
- 01928 761015
- help@heypharmacist.co.uk
- heypharmacist.co.uk
4,7
Uitstekend
7K reviews
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Heeft 91% van zijn negatieve reviews beantwoord
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Very quick service
I ordered my prescription via the Hey Pharmacy app which is very easy to use. My prescription arrived within 3 days and I was kept informed all the way along of my orders progress. Excellent service.
18 februari 2026
Review zonder uitnodiging
Excellent service from Hey Pharmacist
Excellent service from Hey Pharmacist, monthly reminders and emails updating the progress of my order. I would highly recommend them.
18 februari 2026
Review zonder uitnodiging
One less thing to think about
One less thing to think about. Quick and easy to order and delivered to my door. Amazing!!
14 februari 2026
Review zonder uitnodiging
We have used Hey for over two years…
We have used Hey for over two years now, and being in our 80's and unable to drive have found the process both easy and reliable. Such a relief from our previous position of relying on other friends and family.
9 februari 2026
Review zonder uitnodiging
Very good service for me and my family…
Very good service for me and my family to ordering medication and getting it delivered nice and easy 5 stars from me anytime
2 februari 2026
Review zonder uitnodiging
Always very efficient
Always very efficient, procedure for ordering is easy.
Would recommend highly.
28 januari 2026
Review zonder uitnodiging
HeyPharmacy are very helpful very…
HeyPharmacy are very helpful very professional and most of all for me very quick and accurate..... well worth 5***** +. Cheers.
27 januari 2026
Review zonder uitnodiging
Multiple repeat prescriptions packages
I asked if in future my repeat prescriptions were delivered in one parcel as it's inconvenient to be available to accept yet another royal mail delivery. It also is wasting NHS resources paying for extra packages and postage costs.
The response was, our system is automated so couldn't be implemented, finally after more emails Hey Pharmacy said they pass onto the "team". In the course of communicating the system information was unesarry repeated.
A no time was I thanked for the feedback.
The last email stated the "team" would not provide updates for the feedback I had provided.
Therefore, my next repeat prescriptions are going to be processed by a competitor.
Order number 2392681
Communication with Chantel
UPDATE
My new nominationed online pharmacy replyed as follows:
Good Morning Stephen,
I have put a note on our system to wait for multiple prescriptions and send them out at the same time.
Kind Regards
SimplyMedsOnline.
A further competitor also replied with similar response.
,.................
I hope Hay pharmacy accepts customer feedback more readily in future, especially for existing or new customers, thanks for your time.
19 januari 2026
Review zonder uitnodiging
Antwoord van Hey Pharmacist
Thank you for sharing your feedback. I am sorry to hear of your frustration regarding your orders being dispatched separately.
Due to our high level of automation, we are unfortunately unable to guarantee that separate orders will be consolidated into a single shipment. I would like to reassure you that this does not result in any additional cost to the NHS; our pharmacy covers all extra shipping charges incurred by separate dispatches.
I also apologise if my previous messages felt repetitive. My goal was to be transparent about our processes, though I understand it was not the resolution you were hoping for.
Your feedback has been shared with our operations team to help us improve our service. While we do not provide individual responses to all feedback submissions, we truly value your input.
Kind regards
Chantal
Hey Pharmacist
Highly professional friendly and speedy…
Highly professional friendly and speedy recovery service for a logging in problem I had.
I can highly recommend Hey for a service that goes above and beyond
15 januari 2026
Review zonder uitnodiging
Hey Pharmacist
I have been using Hey Pharmacist for all my prescription medicines for a while now. Excellent communication and regular monthly updates when a new batch is due.
10 december 2025
Review zonder uitnodiging
Slow service
The service has become very slow, compared to what it was, so one needs to order well in advance. This is also needed as sometimes not all medicines are available and it is necessary to find alternative arrangements. The chatbot is not at all user-friendly and it is difficult to get the help or response needed.
5 december 2025
Review zonder uitnodiging
Antwoord van Hey Pharmacist
Thank you for your feedback. We apologise that your experience did not meet your expectations.
Please be advised that our current turnaround times are 7–10 days. Regarding the availability of your items, we sincerely apologise for the delay; unfortunately, certain medications are currently out of stock due to supply issues that are beyond our control.
We also want to clarify that our email responses are written by our dedicated human support team, and we apologise that our previous communication came across as automated.
If you require further assistance or find our messaging service unsuitable for your needs, please contact us directly at help@heypharmacist.co.uk so we can resolve this for you.
Best regards,
The Hey Pharmacist Team
The Best Online Prescription Service
What a superb user experience with Hey Pharmacist! I’ve been ordering my prescriptions from them for over 4 years and they provide a seamless service. If I ever have any issues, the customer service team are exceptional and give a timely, helpful response. Thank you to all your staff! 🌟
4 december 2025
Review zonder uitnodiging
Does what it claims
Does what it claims. Efficient and speedy response.
4 december 2025
Review zonder uitnodiging
Trying to use the app
I would like to say I was impressed by Hey Pharmacist, but I'm not. The Rowlands app was much better. When ordering, I was able to tap in the first few letters, and the medicine would come up. I needed to order something, but on this new app which is being forced on us, you can't. I tried asking for help from the pharmacist and the surgery, but they just shouted at me. I felt put down and made to feel stupid
3 november 2025
Review zonder uitnodiging
Antwoord van Hey Pharmacist
Thank you for sharing your feedback with us.
We are sorry to hear that you prefer the Rowlands app. Unlike other pharmacy apps, Hey Pharmacist is directly integrated with the NHS and your GP surgery. This secure connection is designed to streamline your care by ensuring that your GP remains in full control of which medications can be ordered and approved, providing a safer and more accurate service.
Regarding your experience of being shouted at, we sincerely apologise that you were treated this way. However, we must clarify that this occurred at your GP surgery, which is an independent organization. We have no control over their staff or internal conduct, though we are sorry that you had such a negative interaction while managing your health.
If there is anything further we can do to assist you, please contact our support team at help@heypharmacist.co.uk.
Best regards,
The Hey Pharmacist Team
Usually very efficient
Usually very efficient. Not quite so this time, took 10 days to deliver one item. Staff excellent though, always very helpful. I would certainly recommend Hey Pharmacy. Can excuse the odd hiccup.
16 november 2025
Review zonder uitnodiging
Antwoord van Hey Pharmacist
Hello,
We’re sorry to hear of your recent experience and appreciate you taking the time to leave a review, as all feedback is valuable to us.
We advise ordering 7-10 days before due, so that medication arrives in good time, and I can see the vast majority of your previous orders have been within this timeframe.
We can see your last order exceeded this, which will cause us to investigate the reason for the delay and feed this back to the dispensary.
If you need any help from the Hey Pharmacist support team, you can message us on the app or by emailing help@heypharmacist.co.uk.
Best wishes,
Hey Pharmacist
Am very impressed with the service
Am very impressed with the service. Had an emergency prescription rang them explained situation and received the medication the following day. I normally have my medication delivered monthly and have no issues always deliver on time. Well done for exceptional service to all concerned 👏👏👏
19 november 2025
Review zonder uitnodiging
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