HGreg.com Reviews 211

Worst buying experience of my life. Take your money somewhere else. These people are incompetent and rude.

HGreg.com is the worst car dealership i have ever experienced and will destroy your credit report for no reason.At HGreg Orlando everybody is on vacation every other day and they do not communicate to each other. I was aprooved,took a day vacation,got the downpayment,booked a flight and was told the car i wanted was sold to somebody else. Other then destroying my Credit and lies from HGreg.Com Orlando there is nothing good i can say.If a Company operate like that i guess there cars are the same Lemons as the People who "work" there. (when they are not on vacation). Be aware of Ibrahim Tunga,Raul Gonzales,Snezana Vrgovic

What a Bad experience. I drive 2 hours to see a car, car is good. Go to financing, yes my credit is not the best but they approved me with a large deposit, it is a little late so the finance guy left!!! You still have a customer there and you leave??it was on 02/14/2021 So I text the next day as I wanted to ask one question if the lender would do the deal for a little less down $500 to $1,000, my salesman Leandro text me back "For that you need to be here, we don't discuss payment over the phone". What? I was there the day before, tried the car, want the car. After saying I am 2 hours away etc (he knew) he says someone with the finance department will call you. Someone call with a payment that was $100 more per month than the day before, he was not counting my deposit, was adding stuff I did not asked for so he said I will call you back. never heard from him, we are the next day at 4:00pm. Tried to reach my salesman, he doesn't answer but text me right away "text me". Tried to call a few times to the store today but you go through their "calling center" they transfer you but they don't answer in Doral except one time this morning and they put me on hold for 10 minutes and I hanged up. First time and last time I waste my time at Hgreg. The salesman told me, I am not on commission so you buy or not it doesn't matter, I can see that now. Oh and I am not a kid I am in my 50's and almost never write reviews might be my 3rd one, it has to be very bad. By the way car is $200.00 less today 2/16/2021 Too bad as I was ready to buy that Volt. and yes I checked the box to let Hgreg know about this. I could change this review if someone at Hgreg would talk to me and explain what is going on but I have little hope.

My experience at HGreg was much more than expected mainly because of Rigelsa. Shes a wonderfulsales rep and helped me feel completely comfortable buying my first car.

To be clear I'm only giving one star bc you have to leave one in order to leave a review. They don't deserve it. This has been the worst car buying experience of my life. I would never ever recommend this place to anyone. First, I was emailing the company about the availability of a car and never received any responses besides the automated email that an hgreg.com rep will get back to you soon. (the reason why I was emailing was because I was in Italy at the time and didn't want to use my minutes on this) after a week of no replies, I ended up having to call international anyway to ask about the car bc they never responded) I was already pre-approved for a loan from USAA and wanted to have the whole deal ready so I could start driving again as soon as I returned from overseas. The first associate who was helping me in the out of state department was great. sadly, he quit halfway through my transaction and went to another car dealership. (I should have went as well) bc after that it was all downhill. I asked for a video of the car bc I was out of the country and wanted a walk around video. everyday I was promised, you'll have your video by this time. (I still don't have the video) I was told that not many people are working the Orlando store, so it's hard to get someone to take the video. my paperwork was supposed to be sent before I even left Italy so it would be at the house when I arrived...it was sent a week after I had already been back in the states. this dealership moves so slow. I'm still waiting on my 1000 refund that was supposed to be refunded to me a week ago. after finally receiving the paperwork supposedly sent overnight which equaled 4 additional days 🙄 i ask if I can just take it all to the Orlando store and get the car already. I'm at my wits end with these people and their procrastination. I was told yes after I had to call back even though the associate said he would call back in "fifteen minutes tops" (I also must note that my messages took days for a response or weren't even read until I followed up) I drive the 2hr drive to the dealership and tell the store mgr Vincent what's going on. He tells me that I should have a check from USAA. I let him know that I have already sent the dealer funding request 4 times to other associates bc this should all be ready to go, he seems confused and asks me to log in to my USAA which I did just to show him what I just finished explaining. I asked to see the car bc I still haven't seen a video. I also must mention that I was expecting minimal associates there bc I never received a video, but there was so many people working and by working I mean talking, laughing, playing around, hugging each other and just general foolery was going on. no wonder I never received a video! anyway finally they say the car is outside. No one walks me to the car to show it or anything. I see that you guys don't work off of commission, but damn you guys are really rude. I basically sold this car to myself. hgreg.com has been so unhelpful, rude, uncaring, and extremely dismissive when I expressed my concerns about some things with the car. the only associate who was kind was the last lady I saw before leaving the dealership. she truly deserves better than working for hgreg. I gotta say the best ending to this whole transaction is when leaving the dealership you have to give a card to the "security guard" so I'm driving away and I stop at a table i ask are you the security guard and the kid just points at my card and says "that's mine" and just takes the card. no thank you, no hi, no have a good night. this place was a total joke! I really wanted to cancel the whole transaction but hgreg.com turned me off to the whole car buying experience and I just wanted it to be over. this was my first time buying from a car place that wasn't an actual dealership and I'll never do it again. it's worth the extra dollars to have a nice experience with pleasant associates. I have more to say, but I've really wasted too much time on this place.

This place is terrible terrible . Let me start off by saying do not buy a car here. I went to look at a car from their site and the car was sold back in June so they didn’t even have it ok no biggie. First when I picked out the car I was so excited my boyfriend bought me this car it’s a beauty perfect for me . We spend 6 hours doing paperwork and submitting and sending and signing. Ok weird to spend 6 hour at car dealership but whatever. Soon as I’m about to get the keys and take the car home they handed me a broken key. they definitely didn’t show this when they were selling the car. Again we are tired hungry and ready to go home so after all of this the option was for us to buy the key on eBay, after some back and fourth we agreed that they would get the key for us. So I’m finally heading home and soon as I get down the road the check engine light comes on. It’s like you gotta be kidding me . So I called to let them know and I got an appointment for the next day at 9 am to bring the car back . So we bring the car at 9 am to Elliot Rios in the service department which was absolutely amazing to be honest he has been the only person that has helped us through this situation. He took the car to get diagnosed poor kid was running around like a crazy person. After waiting 4 hours all we could do is bring the car back because they had to order the piece . ok fine at least it’s going to get fixed, we take off another two days to bring the car back I have to leave the car over night. Omg we cant take the days off and keep losing money but I need the car so I have no choice Again Elliot was super helpful took us step by step and made sure the car was serviced and given back to me before he ended his shift. I pick up the car drive it home it was great . I go to work the next day and the dam check engine light come right back on. I’m so frustrated and pissed at this place. Now I have to take days off again to get the freaking car fixed which should have been fixed in the first place. Fml if you call they leave you on hold for hours then hang up and when you call back they don’t answer. Emailing Elliot was the only way to get a solution. I feel so bad for him everything is dumped on this poor kid with no help . Everyone is so worried about their looks sitting around doing nothing. Smoking and spitting all over the place . Maybe they should move Elliot to the front desk and things will run much smoother smh .I have never seen anything like it. Anyways at the end of it all thanks again to Elliot Rios my key was replaced and my car was fixed. Although it took almost a month and going back and fourth it made it happen. Well I just got it back so God willing it’s fixed. DO NOT GO CAR SHOPPING HERE!!!!! You will regret it!! This place is a disappointment especially for such a well known company.

I visited an HGreg dealership to purchase a Toyota Yaris. I knew what I wanted and the pricing looked good on their website. WRONG! I knew there could be fees so I asked the salesman about all that up front. He lied and only told me some of the fees to bait me into test-driving the car and doing all the paperwork in a hot, crowded office. Then finally, after wasting hours of my time, he gives me a new paper with all these new dealer fees--WAYYY more than what they'd told me and what was advertised. When I tried to say the new fees were bogus, the salesman got angry and started yelling. That was the end of that.

This company is a scam, they announce cars on the website that they don’t have available or on sale, only to bait you to do a credit approval or to buy another car.
Save your self some aggravation stay away of this company!

Complaint #1: I purchased my 2015 Chev/Volt Hybrid/Elec Car on 7/19/20. When I came home I noticed I did not have the cars Charging Cable. I tried contacting HGREG 3 times by phone, and went directly to voice mail each time. On 7/31/20, when my Mother came home from vacation, we immediately went in person to HGREG in West Palm Beach, FL. We spoke with Sean DeVito the General Manager and explained. He stated that the car does not come with a car Charger, Hybrid/Elec. Car. I know has a fact that the original owner purchased the car with a charger. After arguing with Mr. DeVito, he finally agreed to pay $150.00 toward the charging cable. I contacted the local Chev. dealer and they wanted $650.00 for a new one. I could not afford this. I spent one (1) week researching and asking a lot of questions to find the right charger to purchase for this car. I finally found one for $200.00. I lost $50.00 plus one weeks personal time. Not Fair to me. Complaint #2: On 7/31/20 I cancelled my gap insurance and Extended Warranty. At that time, we spoke with Armando Betance/Finance Mgr to do so. On 8/28/20 I contacted my current Finance Company "Ally" and they indicated they did not receive payment of $4,430.49 from HGREG. I then e-mailed HGREG and Mr. Betance told me that it takes 5-7 weeks to send my money. WHY? Does this benefit the Dealer? Mr. Beatance said this is company Policy. again WHY? On 9/16/20 I contact "Ally" again to see if the payment was received. Once again, they indicated NO. It is now 8 weeks. I feel the public needs to be aware of their wrong treatment to the public. I have been more than patient.

I would like to be compensation for the $50.00 and for my personal time. I am a Mother of 2 children without child support and no time to waste. Money is very sensitive and important to my current situation. I would like HGREG to send my money to Ally and find me a lender who will refinance the car an lower interest rate and lower balance. = Payment I will be filing this complaint with Consumer Credit and Review about HGREG as well. I feel the public should be aware. Thank you for listening and taking your time.

Why dont we do a class action lawsuit against them? If interested, please email me: Jamrockylee-AT-Gmail.com

Giving 1 star because there is nothing lower. Purchased a BMW in March and was sold a warranty that I was told was the best they had, the premium! Purchased the car and mentioned to the dealer that the tires are bald. They promised me 2 new back tires and said I just needed to come back in they would have them ordered. Went back to location 2 times, still my tire size is not in stock. After only a month the car's gas tank could not open and the car could not be charged, it being a hybrid. took the car to BMW, learned that the car was in a bad accident that also affected the air conditioning.
BMW also pointed out the severe safety hazard as not only were the 2 back tires bald, the two front ones were improperly mounted inside out and presented an increase risk of skidding or even hydroplaning. It took 3 more visits to the West Palm Beach Store before I was handed two tires that I had to go and have changed myself and pay out of pocket to do so.
Since then, after only driving the car 5000 miles since purchasing it in March, the rear air springs are now leaking and the back of the car is basically sitting on the rim. The BMW dealer reached out to the warranty company to have them cover only to be now told that the warranty I purchased only covers engine and transmission and is NOT the extension of the manufacturer's warranty as I was sold. The warranty paper work has no truth in disclosures as it simply says "a la carte" and that you have to call for coverage. Now I am $2400 out of pocket. spoke to the store manager and even the liason for the warranty company Rob who advised that HGreg should either upgrade my warranty or refund me the amount I paid for warranty. I was told by the finance manager that they cannot upgrade me, even when i offered to pay for the warranty upgrade which is another $2000. I have been calling for two days to get the refund on the amount I paid for the warranty and I am unable to reach anyone.

Besides the obvious road safety issue which is being reported to the Florida Department of Highway and Motor Vehicles, their selling practices are deceptive and deplorable. There is no customer service or anyone to take account for anything! DO NOT BUY FROM THEM!!!! YOU WILL BE SORRY!!!!

I had the worst experience with HGreg. I purchased a 2019 Nissan Maxima with a clean credit fax report. Two days after purchasing I called and took the vehicle back because I noticed a gap in the right back tail light and over all look of the vehicle. The HGreg sales person assured me they would be taking the car to a professional body shop which they trusted and will make all the necessary repairs. After a few days the car was return to me and I asked what the issue. The sales person inform le there were no issues with the car, no signs of an accident and that all the repairs were done to the vehicle. I recently noticed a crack in the paint in the same area of concern. I took my car to a body shop and they told me in less than 5 minutes that the vehicle had been clearly in a car major car accident. They also showed me the poor job they did to attempt to cover the damage which was a temporary fix with bondo putty (almost 1/2 inch of bondo putty was used). The chrome accent were glued with crazy glue and they used carpentry screws to hold everything together. The body shop can't believe a person would do that to a car. I contacted the Orlando Manager Carlos who didn't care to hear and hung up on me. I then proceeded to speak with Mateo at the corporate office who was nice but then even after I provided proof sent me an email saying they wouldn't take responsibility and that all their cars are sold As Is. I wouldn't reccomend anyone to buy a car from this place. They will sell you anything just to make a buck with no care in the world of the car's condition. They buy their cars at auctions and sell them as is. They don't care to do inspections and leave it up to the customer to check every inch of the vehicle in 3 days. This has been the worst experience! Stay away from this dealer!!!

I bought a car from HGreg.com and it was a manual. Two months later the clutch went out. The mechanic told me, FH Gregg actually did an inspection they would’ve known the clutch was bad. When calling HGreg and letting them be aware of it they told me too bad unfortunately there’s nothing we can do for you. I would never recommend or allow any of my friends, coworkers, family, and clients to ever buy a car from HGregg.com. They sell cars that are defective and they know about it as well go somewhere else you’ll get a better deal.

Sold a useless warranty and car with prior unrepaired AC damage. This is my 2nd car from the dealer. The 1st vehicle sold to me needed the axle fixed. In January I visited the dealer with a pre-approved loan from Capital one. I test drove the car around the block (under 45mph) and after 3.5 hours completed my purchase. During the purchase the finance guy, Johnny, sold me an extended warranty which he led me to believe covered repairs that the factory warranty would not. When we left the car was shaking on the highway but the dealer had already closed so I called the next day to express my concern and desire to get a different car. The salesperson, Manuel, told me they needed to try to fix it and that it just sounded like a minor repair. He transferred me to the service department and they scheduled me for their first available time which was 10 days later. When I returned 10 days later and they told me the axle needed to be repaired and that I could leave and drive until the parts came in I refused the offer and demanded a new car. We took my current car on the highway for a test drive so we could try it out over 50 mph. The car was slightly shaky so we returned to the dealer and I was told the wheels needed to be balanced and to come back in a week. During this visit the finance manager told me he would need to switch the car on my loan, but I didn't need to wait for him to do it. He would take care of it and call me when it was done. Days passed and I didn't hear anything. I looked at my Capital One app and the loan was still for the old car. When I reached out to Capital One they did not know I no longer had the first car and said the dealer needed to call them. I then reached out to Johnny in finance and he told me he was still working on it. A week passed and still no communication until Johnny reached out saying I should call capital one to confirm the new car swap. I didn't think much of it and called Capital One. A month later I checked my credit report to make sure everything was in order and I noticed that they did not switch the car out on the loan they opened a brand new loan. The dealer paid the old loan off and ran my credit AGAIN to open the loan for the second car. In fact they also ran my credit for another company during my initial visit even though I had pre-approval. NONE of this was communicated to me. Fast forward 7 months later, I drove the car to the doctor and realized the AC wasn't working. I remembered I had the extended warranty and reached out to see how it works. The rep for United Car Care was very rude and told me the car was under factory warranty so they wouldn't do anything for me. He told me the plan was void when the car is still under a factory warranty. I then reached out to the dealer and they told me the same thing, but I should bring the car in to check out the AC because anything that is mechanically wrong with it would be under the warranty. 3 hours after dropping my car off, the dealer called to ask if I had been in an accident. I immediately disputed his claim until I realized the car had been in a "minor" accident before I bought it. The service department explained the AC discharge hose was crushed from an accident and was not repaired/replaced. My options were to file a claim with my insurance company or to pay out of pocket. I called HGREG over and over again, probably about 30 times and all I got were voicemails that were full and I was even disconnected several times. After 3 days I finally asked the dealer to fix it because I need my car . The cost was almost $900..not to mention I just replaced the battery about a month ago; and I don't even drive that much because I work from home and because of the pandemic! Not only did I receive a damaged car, I was sold a useless warranty for coverage that I already have.When I inquired with the warranty company about cancelling, they said I have to go through the dealer. I have contacted them several times and haven't received anything. I am extremely disgusted with this service.

Had the pleasure of working with Devin to help finding a car. He was understanding and really listened to what I needed and walked me through the whole process. He was great and professional. I would definitely recommend him!

I have to give them 1 star for there is no choice to ZERO. They’re scammers. 99.9% of their cars were in accidents and some gave frame damage.
Salesman are thieves!!! Finance a joke!... had to walk out at last minute!
You’ve been warn

I shook Chase Sattler's hand to close an agreement and he refuses to honor his handshake. DO NOT DEAL with these people. Only a schmuck doesn't honor his handshake. Liar, liar, liar.

Be very careful
They charge a lot of money in advance for services they won'tprovide. Be very careful!!!!

I'm offering one star only because it requires one to write a review, but if it were up to me, I wouldn't have included a star at all.
My family is transitioning from FL to AR. We planned to purchase a family vehicle before we made the move. I moved in advance of my family to begin work, so we chose a vehicle, confirmed it was still in stock, and we scheduled a test drive. I flew in from Arkansas, DURING THE COVID-19 PANDEMIC, to Orlando. We test drove the vehicle and liked it. They ran my credit. We agreed to the terms. I filled out all the required paperwork and offered my pre-approval of financing and proof of insurance. Because I had to return to work, I took a flight back to Arkansas that same day, and was told that everything would be sent to me the next day via FedEx. Well, I never received it. I didn't receive a callback either, so I reached out to my salesman, but received no response. I called again the following day and my salesman, Pedro, said that he was off for the day and couldn't help me, but advised I call the dealership. I called the dealership and learned that Jonathan in Finance, who I was working with originally, was no longer working on my deal, so they transferred me to another finance professional, whose name I can't recall but he texted me from a palm beach phone number ending in 3874. He said he would get everything over to me. He confirmed everything including my address. I heard nothing back after that. I called and texted, but received no response. I received a call the next day from Vincent Abbott who informed me that the vehicle had been sold to someone else. I was livid. He offered to reimburse me for my flights, but I told him that we needed a vehicle and were getting closer and closer to our move date. They had already run my credit, so I asked to explore other vehicles in their inventory. He welcomed me to look at other vehicles and agreed to work with me, considering the circumstances. After that call, I sent Vincent a list of vehicles that I was considering. My family arranged test drives and we chose two, however, Vincent stopped communicating with me. At this point I am beyond frustrated. I get an email from him a couple of days later saying that he had a family health emergency. Given what's going on in the world, I empathized and reset. I asked Vincent to reach out when he could, but he never did. I called Hgreg.com, and spoke with Francisco Oliva. I explained everything in detail. He said that he was the correct person to speak to because he handled online, out-of-state sales. He asked me to offer him a list of vehicles. I did. Considering this is already a really long review, I'll just put it this way, Francisco used our shared military background to gain my trust, and lost it after a week because, like his colleagues before him, he was unresponsive. My last text to him was 5/22. He said he would get back to me, but hasn't. I know Hgreg.com is still selling vehicles because the inventory is ever-changing. Given the chaos and frustration, and more importantly, my need to move the family to our new home, I started looking at other dealers. My advice, BUY SOMEWHERE ELSE. IT'S NOT WORTH THE TROUBLE!

Purchased an expensive car from the West Palm location. Promised a full tank of gas y our sales man and later by his manager and the finance manager due to a mi up on their part about our check. NO FULL TANK. Almost empty when picked up and haven't returned my requests since to reimburse me.

When is a SIGNED, PAID contract NOT a contract? When you buy from Hgreg

Bought a car. signed ALLLLLL the paperwork and left a check THAT THEY CASHED. Due to CoronaVirus and the lag time of offices between insurance and a small drivers license issue it was a few days before I got back to pick it up. The salesman checked in with me and me with them...and the finance guy too.... so everyone was on the same page.

Told them I was coming in and WHEN I GOT THERE they told me that they had sold MY CAR (again, contracts signed, check cashed) to SOMEONE ELSE to day before.

And even though they cried "it was an accident, we're so sorry" -- you can't convince me that:
a) when they looked in the computer and saw that MY car's VIN numbered showed up as SOLD and
b) Someone physically removed the SOLD STICKER that was on my car (as evidenced in a photo just the day before from my salesman)

..that this was "an accident". Every deal is approved by a manager so this was VERY DELIBERATE.

NEVER buy from @HGreg.

NEVER.

Lawyers are being engaged.