HGreg.com Reviews 211

what a joke and waste of time. found a tuck I wanted contacted them 3 times and was told the manager from Brandon would contact me shortly. I was ready to buy and after 2 days nobody ever reached out to help, even though they kept saying it was in stock. bought a different truck somewhere else. just so happens somebody calls me as I write this, 48 hours. LOL

i was contacted by alberto on friday he told me to go see maserati the price had gone down my whole family happy to go pick up the car on saturday i contacted the insurance and while it was a trip to west palm beach i checked the site because I wanted to show my wife the photos and the car had increased by 23,000 dollars It's incredible a disappointment I sent a message to Alberto and he as if nothing had happened he told me the car they have already sold it But as without even be warned but whats the way to behave and treat a customer this is absolutely not fair or even asked if i could get a discount on the car they put at a higher value and told me the prices really disappointed

Alessio Sundas

Was looking at a Silverado Trail Boss all the pictures online look good got pre-approved for everything lady was very nice to me on the phone and kept in touch with me. when I showed up down there for them to bring the vehicle around for me to do a test drive I was walking around the vehicle looking at it I had made comments about making sure the brakes were good the tires were good Etc and they were supposed to have it prepped Ready Clean for me to pick up this is now 6:30 at night I'm driving an hour and a half up there with my truck completely cleaned out to trade in when I get there the vehicle is brought up upon inspection of the vehicle I noticed that the back Runners were completely scratched down to the metal then I looked in the back and there was multicolored paint splattered everywhere in the back of the truck this was a work vehicle the door mats were thrown in the back of the truck completely dirty that plastic on the Floor to hide the red clay that was pushed into the carpet and into the pedals they said they don't detail it until it was sold. I said I was coming up here to pick it up so why wasn't it cleaned long story short they tried to mask the work vehicle create a photographs never showing anything that's wrong with the vehicle just what was right looking at the brakes it looks like they did a pad slap on it all the discs had grooves cut in them. No Jack no spare tire the back tailgate did not work on the release you had to physically go back there and pull on it too many things going wrong for that price I was aggravated that they wasted my time told them they should spend the money to have the back Rhino linered and take it to a body shop and have the runners painted and Blended in and take the time to fix the trim work that looks like it had a chemical put on it where they're faded and nobody would ever know that was a work truck and it would have been sold long ago manager act very indifferent and not very caring that he'd wasted my time at all or give any crap. Then I wake up this morning to see that I get an update on that vehicle that they reduce the cost of $1,000 this company if they would have taken that $1,000 and put it in that vehicle would have sold it long ago I won't be doing business with them only back to a Chevy dealership where I know I can trust what's going on then hold them accountable

Watch out for these guys! I found a vehicle that seemed to be priced good on their website. I understand that many online dealers pad their final price with additional fees, but Hgreg is the absolute worst I have ever seen! Once i received the sales order, they had added in multiple "non-negotiable" fees, including - Pre-delivery service fee - $1299; Protection fee - $795; Electronic registration filing fee - $699; License fee - $500; So that's almost $3300 in additional fees, which the sales person stated would all stay on if I bought the vehicle, since they are a non-negotiable dealer. I'm buying a similar car with extra features for less than the Hgreg car. Do your diligence and homework when shopping for a car - there are honest and upfront dealers out there that are offering good deals.

Went to the Brandon location. We had a approval letter. They dismissed our letter caught my son by himself telling him he needed money down and that his credit Union took some of the money back from the approval letter. What credit Union does this. They didn’t know I had the credit Union on speed dial. Then kept walking up talking about the underwriter said he needs more money. They didn’t know I saw them talking to each other on the phone. I changed my appearance to see what they were up to. So they didn’t know I was watching them. I let them know I was aware of their game and don’t ever try my baby like that. I left them standing up looking stupid. Once we get down the road they text my son to come back he can get the deal I said. I don’t want their deal nor anything to do with these liars and crooks at this business. They didn’t know God was my under writer since they kept saying they had one. Beware of the fast city slick talk. Very unprofessional. To much going on in this establishment. Very unprofessional and are great liars. Alllllll of them

waiting for them to pay off the car i turned in no one answers and if they do they just leave u on hold for 30 min, they did a 20 day pay off they trying to ruin my credit was told if u have to make another payment thats on you well if ,they pay it in the 20 days (more then enough time) I should not have to maybe I can get the repo man to go to hgreg and get the car I had a 10 day payoff but that was not good enough

I recommend hgreg 100%..thanks to Alex for helping me get in and out with a great deal the service was A1 also

Buyer beware. Bought a car from HGreg. Had the deal complete with invoice, insurance and a certified check. Communicated everyday for a week. One hour before my flight to pick up the car, the GM from the Tampa store took the car from the Orlando store and sold it. Very unprofessional of the management at HGreg. I would think twice before doing business with this poorly run company with zero morals.

They sold me a used 2020 Ford Mustang for about new price. Carfax showed one accident that they assured me was repaired. A few months after buying I was rear ended on the highway and now the insurance company won’t fix it due to the EXTENSIVE hidden damage in the rear due to it NOT being repaired previously. Extremely dishonest scam artists. Also tried to tell me I HAD to buy a warranty until I pushed back on how that was illegal then the woman lied to my face saying she didn’t say that when she literally did a moment earlier.

We just purchased a 2019 Ford F150 Limited from HGregg in Brandon, FL. The vehicle, after warranty and tax, was $60,000. They did agree to buff out the surface scratches, but when we brought the truck back after a 2 week vacation and asked them to fix the automatic running board, they said no. We have a warranty and it will be covered... under a $100 deductible. If it was a Ford dealer, I'm sure they would have done it just to keep our business for service and new purchases. We are also still waiting on MSRP original sticker, 51 point check and last oil change. The sales manager was useless and the salesman didn't bother going the extra step after the sale. I will never buy from a company like this one again!

At closing the finance agent put the Gap insurance on when I told him no. I should have waked out then. he said after paying it off they would send me a refund. Now after paying off the car . I have been waiting for 8 months. No refund, dishonestly in their words and actions.

Been in communication for a car that my wife really liked, right color said it available. For the past three weeks we have been talking with them. Even texting yesterday and this morning to confirm. We drove 10 hours from Atlanta, GA, just to find out that we were communicating withA person in the sales call center who did not even let them know that we were coming in today. Also there is a problem with the car and they saying that they are not going to sell it. My wife is so heartbroken right now she is in tears!! The service here was unacceptable with the most they can say is sorry these thing happen. And that’s after we sat there for 40 more minutes. So here it is we are out of 22 hours 3 tanks of gas and I could not tell you how many tolls, just because they don’t communicate with each other. My advice find a better car dealership that knows what they are doing, and let’s all stop paying for bad service!! SHOP AT YOUR OWN RISK

Buyer Beware (HGreg Nissan of Delray)
I inquired about getting an appraisal for my Nissan lease that I desired to have them buy back rather than turn in. This was the third dealership I went to. The others were willing to give me a price to purchase the vehicle then have me enter a new deal by getting me into a finance.
I was immediately met with “We don’t do that.” Rather than appraise my car, offer me some options for new or used vehicles like everyone else did, the sales person continued to explain to me that I can’t sell a leased vehicle because I dont own the vehicle. Clearly understanding this, I expected them to throw some options my way, say they would work something out with me to gain a customer. I know for a fact that my lease is worth more than the payoff. I understand that a Nissan dealer is the only one that can buy me out of my lease. I also understand that new Nissan’s are hard to come by and have a long waiting period. This isn’t my first rodeo and I have been doing my due diligence for weeks. All of this was explained to me from the two previously genuine dealerships I had just come from. HGreg Nissan of Delray continued to ask why I didn’t go with the other guys. Hmmmmm. Maybe because I am entitled to go with the best deal? I’m an educated consumer who refuses to get taken by a dishonest dealership. They also told me that they didn’t want to do the “leg work” so that I go to another dealer. They wanted me to take all offers to them so they can go from there. 👀
I’m sorry but if you aren’t willing to do 5 min of punching in numbers on a computer for thousands of dollars in profit, there is a real problem. They simply don’t want or need my business. They insisted that they wouldn’t offer me one penny over what my lease payoff was so I thanked them kindly and left never to return again. I guess when you are a dealership in a wealthy neighborhood, you can go around and treat customers like garbage. Not me! ✌🏼

Walked in there with a pre approval and they dismissed it, tried to give me 3% higher interest rate. $10k in hidden fees I didn’t get the car and wasted 5 hours of my time

Watch out for the “lady” Pam that works in the title department at HGreg Orlando she likes to entertain and sleep with married men on the clock. If your documents are delayed this is why.

Overall experience was a bad one. From sales to maintenance the customer experience at Hhgreg Doral leaves a lot to be desired. The sales process wasn’t that bad, I knew what I could afford and what I wanted, so I dug in my heels. The financing was a nightmare, after spending hours going over numbers, they couldn’t meet my numbers with their financing. I decided to go my own way through my bank, thats when their customer service started to deteriorate. After buying one of their used vehicles, I then had to deal with their service department. If I thought their financing dept was a nightmare, I was in for a rude awakening with their service department. There is no way to get in touch with them, they never call you back. i had to wait for an entire week for them to service my vehicle (yes, I had to leave the newly bought vehicle with them for a whole week) and if it wasn’t for me having to call repeatedly, I would have gotten my vehicle in double the time. The parts they were servicing were all standard stock and not Fiat specific parts, which is what I would expect. They also lost one of the panels on the driver side of the vehicle after they had serviced the steering shaft. After 2 weeks of calling and leaving messages to see if I can get my panel back, I had to drive to their Medley location to see if I could speak with someone. The service rep just said they would cal me back to make an appointment to put back the panel, but they never called. I had to call the main center (Doral) for them to investigate, they told me a sales manager would be calling me about the missing panel, but no one from Hhgreg has called me. In short my experience has been a really bad one, I would not recommend this place.

I changed my 2016 Cayenne to 2019 Cayenne S.
At home my wife noticed strange voice and because HGreg ditn’t gave any warranty I went to Braman Porsche.
The car is covered with Porsche warranty. At Braman they noticed that left side front wheel was fasten with four bolts only. The reason was that the thread was damaged and therefore it was impossible to fasten the 5th bolt. Braman repaired the thread and fasten the wheel with five bolts.
The invoice was 515, which I paid. I send the inveice to HGreg and the comment was “why you didn’t bring the car to their service”.

Okay here we go. First let me start by saying my sales lady was awesome and no issues there. In fact that was the only pleasant side of HGreg. I bought a Tundra on Sunday night. Left it at home all day Monday. Took it to the tint shop Tuesday to get the window fix as the existing tint was peeling off. Got off of work and went to the gym. After leaving the gym I got into the truck and started it and the engine shut off. This happened for over 15 minutes, could not keep the truck running at all. finally I got it to started long enough to make it to the dealer and ask for my trade as well as my check. Please be careful with buying anything from this dealer. My friends at the credit union warned me not to buy anything from Hgreg but the price was really yummy. I guess the old saying that goes "you get what you paid for" is still true today. STAY AWAY FROM HGREG. Horrible experience, plus my Carfax stated no accident but after seeing the vehicle in the sun I notice the doors were freshly painted which tells me someone made repairs on this vehicle. 2014 Red limited tundra with 70xxx miles. Again don't be fool. I hope my experience will save at least one person from being taken advantage of.

The sales staff is great and positive I had sales person Seth and he was great highly recommend visiting

I bought a BMW in October of 2018. I did not know that BMW's do not have a spare but have run flat tires. Hgreg sold me the car with regular tires; I ended up having to get run flats which cost me about $900. But the real reason for my rating is that I bought a warranty which was for 5 years or 60,000 miles. I assumed that this meant 60,000 miles over the 21,000 that was on the car; in fact, this is what the finance person told me. I paid a alot for the coverage but figured that these cars are expensive to maintain so this would be a good investment. I found out today that the coverage was for 0 to 60,000 miles, meaning if I drove under 8,000 miles per year it would last until 10/23. So in the end I paid for a warranty that lasted less than 3 years and 3 months. I would never have bought the warranty if I had known this and I am sure there are others who have had the same problem. I will NEVER buy a car from HGreg again. Very disceptive people.