hifiman.com Reviews 

I would like to share my experience with HIFIMAN customer service and the RMA process for my HE1000se.

I contacted HIFIMAN regarding an issue with my headphones and their customer service team helped me through the RMA process and arranged a replacement unit.

The replacement HE1000se arrived safely and looked completely new. After receiving it, I carefully checked both channels and found the channel balance to be perfect. I also performed an initial test from my iPhone, and both sides sounded identical.

I would especially like to thank Joyce, Lynn and Lee for their communication, patience and assistance throughout the process. The most important thing for me was that the issue was ultimately resolved properly, and HIFIMAN stood behind its product.

I am very happy with the replacement and with the final result of the RMA. Despite the original problem, this experience has left me with a positive impression of HIFIMAN’s customer support.

Thank you, HIFIMAN!

Great sound but terrible support and no spare parts sold or repair service.

A detachable plastic clip on a detachable head band broke. The fact it broke is because it is of cheap quality. They refused to sell me a replacement clip or headband and even worse they refused to repair it only offering a small discount for me to buy a new unit.

At the price point of £500 this is terrible service and wasteful. This brand is not a serious investment for lasting gear.

I’ve been through 3 units, the quality control is not so good. I would not recommend.

At this point I’m sure I won’t be seeing a refund.

While the CS team are helpful, they are sending me in circles and I have spent money sending units back to them and fear that this will be the loop they keep me in.

DO NOT PURCHASE from this company.

Terrible experience, I have an issue with my headphones and customer service jerk me around, with email back and forth waiting for me to give up and I did. I could not stand it and I took the $500 loos. I would talk with a person and then the next person would tell me something different. If you are interested in a pair of premium headphones spend your money somewhere else. This is the worst experience ever. Enjoy my money.

This is one the worst ecommerce experiences I have ever had. First I was given a tracking number but the product never shipped. 9 days later the customer service acknowledged that they never shipped it. (I requested a refund at that point) They shipped something finally and gave me a tracking number. That tracking number showed that it was shipped with the wrong address. The person at the wrong address refused to accept a parcel. (I asked for a refund again) They said that they won't give a refund until it is received back to them. (which is nonsense since I have nothing to do with the shipment or parcel at this point). 3 weeks later no headphones and no cash. This is simply the worst e-commerce experience I have ever had.

Ok I appreciate that I purchased my Hifman Sundays headphones from an auction but as I’m an inquisitive soul, I carefully stripped and tested each point of potential failure. Cable was good so then worked back, jack sock was good and so one, then a careful examination of the membrane showed the issue and was mirrored in both drivers. A small break in the foil between the contact point and the membrane circuit. No evidence of damage to the membrane and no small pieces of foil.

Hence this review, whilst buyer beware always applies to auctions the product itself externally or internally had no evidence of any damage and the breaks in the circuit were both in the same location of the membrane so must have existed prior to manufacture of the headphones. So, my reason for the poor review revolves around that lack of any apparent quality control, these are apparently a premium product (price wise) but attention to detail seems lacking and I’d be reluctant to purchase from this manufacturer.

Sells headphones for €6899.

Worst customer service I´ve ever experienced.
I received Devo Pro wireless headphones with a faulty bluetooth module and contacted the customer service, exactly describing the issue, how I tested it and that I tested it with 3 different devices. This was exactly 2 weeks ago. Customer service is really slow and I´m not sure whether they can´t or don´t want to understand me.
In their first reply they instructed me to test the bluetooth module like I´m an idiot, even though I told them that I tested it and even though they must be aware of the issue because afterwards I found forum post from other consumers which had the the same issue with them, some even with the replacement module.
After confirming the issue they told me to send it back to the US where they check returns only on Mondays. After the confirmation of my return they´ll send my a replacement. What a ridiculous exchange process.
I then asked for a shipping label because I´m definitely not paying for shipping in this case.
2 days later I still didn't have a reply so I told them how I feel about the whole experience.
Again 2 days later I received a short email with the shortest imaginable apology. And they told me that I have to send it back to Poland, not to the US. That´s it. No Label or anything.
The headphones still have a strong chemical smell after 2 weeks.
I haven´t received a proper invoice to this day.
For the the market segment they want to be in, this is mindbogglingly bad customer service.

Bought an Ananda, got sent me wrong one, contacted customer service and was solved, customer service is definitely good.

There may be general qc issues but I will update if something happens to my Ananda stealth.

Will remove a star for the long long delivery times (hifiman issue not royal mail)

Good headphones with awful QC
I bought 2 Hifiman Sundara. While both sounded great, both suffered from channel imbalance.

I prodotti sono di scarsa qualità.
I Progetti sono colmi di bug mai risoldi.
e per finire l'assistenza non è all'altezza dei problemi.
è veramente una pessima azienda.
L'altissimo costo degli articoli è veramente ingiustificato.
Mi resta strano che questa azienda abbia così tanta notorietà.