Great experience. Willing to look for solutions to help you as a customer, and willing to work with you. Always a fun experience too! Great product and great service.
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I had dipped my toe in the water with Hi-Res Audio with a cheap DAP and a pair of IEM's and after a few months decided on upgrading to something a bit more capable, rather than buy online I paid a vi... Toon meer
I've purchased three times from Hifonix, the first two times from doing my own research on the products and the the third time with help speaking with Aseem. I bought my latest item, some Noble Rex... Toon meer
Online ordering left a lot to be desired. No communication between placing order and dispatch a week later. Slow delivery from order. Refused to provide an invoice for the order. At least the product... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hifonix has come a long way since it started as a small electronic company. We started as a company that provided a wide range of innovative electronic products. However for a very long time now, our principal focus has been on High-end brands and products. We've now taken the strategic decision to specialise in premium audio, visual and hi-fi products. We aim to attract a niche market by offering quality products and offering a bespoke service to our customers. Our product portfolio may have changed but we still hold the same values as a company. Excellent customer service is still what we thrive for and our end aim is to provide our customers with their desired premium products at competitive prices.
Contactgegevens
396 Birmingham Road , B72 1YJ, Sutton Coldfield, Verenigd Koninkrijk
- 01213825444
- sales@hifonix.co.uk
- hifonix.co.uk
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Great experience.
Great experience.
Willing to look for solutions to help you as a customer, and willing to work with you.
Always a fun experience too!
Great product and great service.
The interplay between Aseem and his…
The interplay between Aseem and his daughter was great to see. As always he has done me well.
I bought a pair of headphones and the…
I bought a pair of headphones and the delivery was quick and hassle free. I had to ring their customer service helpline for some advice and their representative was very helpful and polite. I can't compliment Hifonix highly enough.
I had dipped my toe in the water with…
I had dipped my toe in the water with Hi-Res Audio with a cheap DAP and a pair of IEM's and after a few months decided on upgrading to something a bit more capable, rather than buy online I paid a visit to Hifonix and couldn't have been more welcomed. Aseem was patient and accommodating and provided the perfect upgrade and although I spent. a little more than I originally wanted to the quality of the A&K KANN Max and the MEST MK2 IEM's is phenomenal! Couldn't recommend more for great advice and personal service, won't go anywhere else now. Thanks
They say stock is available on the website but that's not accurate
Ordered an item listed as in stock, next day. Took over 3 weeks with multiple contacts from myself to make sure the item was delivered. Only got despatched when I asked for a full refund.
Price was good, service not so much
Great service!
Dealt with Aseem. VAT requirements were dealt with without a hitch. Service, communication and delivery was excellent at all times. Would recommend
Great Company.
I purchased from Hifonix the Nobel REX 5, then the Prestige, and just ordered the Spartacus, and in the next few weeks, hope to purchase the Onyx. Really friendly genuine people to deal with, items in stock, ( Unlike a few other companies!.), and quick delivery. Highly recommended.
A fantastic shop in every way
I've been to a couple of hifi shops in Nottingham with one being in the centre which I didn't find very good and felt a bit snobby.
But when entering Hifonix I was welcomed and was amazed by what they had to offer and the knowledge he had to give,
I could of spent all day there going over all the headphones and daps.
I shall definitely be going there again even with over an hours drive.
You will not be disappointed.
Good contact with customer service
I had a problem with my order, but it was resolved quickly.
Aseem had great product knowledge
Aseem really knew his stuff and was able to clearly explain my best options so that I could make informed decisions. It helped that he had a huge array of stock so I was able to test various combos for myself and hear the difference.
Yer were really good email straight…
Yer were really good email straight away and sent the package really quick 5 star review from me
Outstanding service exceeding my expectations
I rarely write reviews: I expect perfection every time I spend my money. Just delivering a product or service I've paid good money for is the minimum expectation. - 3 stars not 5. To get more my expectations have to be exceeded.
And so I come to Hifonix. I had spent several hours in vaintrying to find a high end media player which is short supply and I needed it urgently. When I reached Hifonix on my list of possible I had pretty well given up hope. What a delight: a real human not a bot on the end of the phone which was answered quickly. The last one had just been sold. Early next morning came a phone call to tell me they has sourced one for me and I could have it in two day. Less than 72 hours from first making contact I am sitting here with my new boy's toy, at a very good price and premium delivery at no extra charge.
I'm over the moon. Thank you Hifonix. Well worth 5 stars!
Take your money but don’t dispatch the…
Take your money but don’t dispatch the goods! Messages ignored. Contacting PayPal!

Antwoord van Hifonix
An amazing experience
An amazing experience, I tried to get a DAP which was sold out everywhere. Ordered it from Hifonix and got it the next day. I will definitely be using this company again.
I also got a discount so it was cheaper than anywhere else also. 5 stars
First time using Hifonix what a nice…
First time using Hifonix what a nice man very knowledgeable and plenty of anecdotes whilst drinking a lovely cuppa. I purchased a Benchmark LA4 preamp and have to say the follow up service has been spot on too as I had to wait for the optional remote control. I’ll be back as Arnie said.
Rob Skipton
5 star and prompt service.
Thank you for the 5 star and very prompt service. I will definitely go there first for next audio purchase.
Went out of their way to honor a future promotion for my order
Ordered a product - received a telephone call the following day to inform me that there would be a price reduction the following week and they had decided to honor that reduction for my oder. Sent me a refund for the difference. Customer service representitive was helpful and informative, and the clear desire of Hifonix to go out of their way to improve my experiance was gratifying. Will definitely use them again!
Excellent store and owner…
I've purchased three times from Hifonix, the first two times from doing my own research on the products and the the third time with help speaking with Aseem.
I bought my latest item, some Noble Rex iem's (which were already a good price) before the Black Friday event and Aseem kindly reduced the price to include the Black Friday discount, making them an even better purchase.
With other queries Aseem has had no hesitation in solving any issues I've had.
Hifonix will continue to be my go to store for my high quality audio purchases.
Excellent service definitely would…
Excellent service definitely would recommend next day service what more could you ask for
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