Platform Resolution Team Reviews 103

DO NOT ORDER
This is a scam website, I ordered a mini projector which was not the same quality as that advertised, when I emailed I was informed that only the highest quality items are advertised on the website, meaning I was misled in to buying this item.
I am now expected to pay the price of returning this item to China, this will be the price I paid for the item in the first instance.

Order 85778 from Switzerland on December 6th. Can’t get updates when i track it. Start to doubt the reliability of this company.. Still hope i get it for Christmas..
Update : recieved the projector on December, 23rd. Now waiting for the free tripod that was missing from my original order.

Absolute scam. The mini projector was advertised with Bluetooth and I had a free tripod with my purchase. When the product arrived, there was no branding on the box, the projector looked completely different to the one advertised and the quality was shocking, like it was from the pound shop.

I tried to return the item and paid £13 for shipping. They demanded that I pay for tracking, but that was £20 odd quid which I wouldn't get back. HighPeak said they will refund me once the projector is back at the warehouse. Its been over 2 months and they still haven't refunded me just because i didnt get tracking which is completely unnecessary. Not to mention their customer service is an absolute disgrace! I asked for contact details to make a formal complaint and they refused and told me to "Lay off the funny business"

Absolute joke of a company, do NOT even bother giving them a single penny!!!

Ich bin von der Qualität des Artikels enttäuscht! Das kostenlose Stativ habe ich nicht erhalten. Ich habe mehrmals den Kundenservice kontaktiert und bin ignoriert worden!
Kauft das Teil nicht!
Leider kann ich es nicht weiter empfehlen

I bought one, i recieved a broken remote and a broken speaker inside my projector.
When i contact highpeakco they ask for proof i send full proof.
Still they make an hard time for me as customer. I am 2 weeks further and stil got broken stuff. And no present for christmass to give to my child. I have no words for this. Its a disgrace that you not trust your customers and treat us like this.

My original review was not posted on their website. Buyer beware. Their website says it’s Bluetooth and wireless then when you pay it proceeds to offer you a discount on a separate dongle to make it wireless or pay for an upgraded one. And by this time it can’t be cancelled. It also gives you a discount code for a tripod but doesn’t send one. Better to buy it on Temu or another discount site. Do not waste your money like I did.

Das Unternehmen ist eine Lügenmasche ich habe dort einen Beamer bestellt, als er viel zu spät ankam, habe ich ihn vom Paket ausgepackt und ausprobiert, dieser Beamer war der reinste Schrott viel zu schlechte Auflösung und komplette Lüge. In der Website dieses Unternehmens steht 15 Tägiges Rückgaberecht. Daraufhin hab ich sie kontaktiert und habe gesagt das ich das Produkt zurückschicken will. Sie meinten "warum" daraufhin hab ich gemeint wegen unterschiedlichen Gründen. Sie haben mir bis jetzt nicht wieder geantwortet und mein Rückgaberecht verfliegt, was genau deren Ziel ist. Lasst euch nicht abziehen!

Scam items. Their products aren't as advertised. If you buy a product, it's a low tier version that you have to pay to upgrade into what you thought you were actually buying.

Waited ages for the mini projector only to have to wait for them to send the tripod I ordered with it. Then when we tried to use it, it wouldn't even connect to anything to play films. I requested a refund and was told to return it to China (with tracking cost me £20.35) I had to raise a dispute to get my refund a full 3 weeks after my item was signed for by their 'warehouse'. Don't buy from them. Flimsy projector and it's all fake reviews on the website. Should've known it was dodgy when there's not even a physical business address on the website.

Product is junk , the scam is then to run down the clock in terms of the returns period of 15 days by just answering emails requesting the return info with pointless questions. You cannot send back until they give you an address and only way to get this is via their support email who never give it. It’s just a scam

If I can give them 0 stars I would. This is a scam and don’t fall for it. Absolutely false advertising. Crappy product. Ridiculous return policy. This is a lesson for me to always Google the company before buying from them.

Just don’t… the quality is absolutely terrible and you have to pay for the return postage .. they sent me the wrong colour and didn’t include any extras and quality.. you’d be better just watching on your phone honestly don’t bother

Would give this a zero if I could as one star is still too much. I saw their ad on Tiktok about a mini projector that could be connected to your phone via bluetooth. But when I purchased it their website told me that I had to pay extra for that feature to get added even though it said on their website that the feature was supposed to already be included so it was false advertising. When I tried to cancel my order within the five minute timer you are put on to do so: It didn't work. So I contacted their customer support and they told me that it is too late to cancel the order and if I don't want my product I have to wait until I receive it. I did receive it at least and the box was pretty banged up. I can't use this product as I don't have anything that I can connect this ugly brick to.

Stay away from this terrible company, don't try to buy anything, they are scummy people just looking to leech money from you.

I made an impulse purchase which I immediately wanted to cancel. Per their cancellation policy, you have 5 minutes from the time of purchase to request a cancellation. However, this is not a process you can manage yourself. You have to send them an email requesting cancellation. They claim that the fulfilment process begins after 5 minutes from your purchase time. They have not responded to my cancellation request and it has been more than 24 hours. This is not acceptable.

I wish I had researched this company on Trustpilot before even considering buying anything. If I could give it zero stars, I would.

IF I COULD GIVE THIS COMPANY A MINUS 10 IT STILL WOULDN'T BE LOW ENOUGH.
HIGHPEAK - do NOT send the product ordered. They do not send the addons, they do not send the upgrade.
They post an inferior product and then refuse to refund. DO NOT WASTE YOUR MONEY ON HIGHPEAK
DO NOT TRUST HIGHPEAK
HIGHPEAK COMPANY IS A TOTAL SCAM - BUYER BEWARE!!!

This company is a scam. Projector provided is faulty. I did the upgrade and was meant to get a better resolution but did not. I did not even receive the free tripod it was in the promo. I asked for a refund due to faults and have yet to receive it. They say it’s PayPal issue but no proof or evidence to show that they are in the process of getting the refund through!!

I ordered in September and made my request in early October. STILL NO REFUND.

Edit:

After placing the order, I immediately regretted thinking it was a scam and wanted to cancel it before it went through as per their policy which says you may cancel within 5 minutes of placing your order. However, there was no option to do so and I had to resort to sending an email which took longer for them to reply and by then the order is not cancellable. When my projector arrived, it did not have the tripod that came with it nor was it the more expensive upgraded version. I spoke to them and said I wanted a full refund because even though their policy allowed cancellations, they did not actually have that function available so I was not able to do so- to which they replied no.

Initially when I tested out the projector, it was faulty with scratches and was offered a partial refund, otherwise I would have had to fork out another 30£ to send it back to China. Now after using it for a month, it has moved out of place so the screen is not projected fully but cut off and projecting at an angle. Absolutely would not recommend!!!

Scam!!!!!!!!!!!!
Don't send you all items or the right items them don't respond to your emails!!
Scam!!!!!!!!!!!
Do NOT buy!

DO NOT BUY!! I wish I had read the reviews here before purchasing!
The quality depicted within their ads is not the quality you receive. The picture resolution is poor along with the sound.
The item is nothing like what’s in the ad, it looks the same but it’s useless.
Don’t try & return or ask for a refund as you just get put to jumping through so many hoops to even get the address that you end up outside the return period!
Just buyer beware is all I can say!!
There’s a reason they cut the price so much!!
Their customer service leaves a lot to be desired, all nice and lovely until their challenges then you get the shouty capitals to make their point which is just unacceptable and on principal I will continue to share this poor experience far and wide

I bought the projector from High Peak (vs Amazon) because of a promo they offered to include a free tripod. I made the payment. A pop-up appeared with an offer upgrade to the black&white MAX version with which highest resolutiob so I did. I got a second order number for the upgrade. My son is away at school and I provided his address for shipping. First of all, they shipped the originally purchased yellow projector to me, not my son and they did not send the free tripod. I contacted them immediately about this reminding them I paid for the upgraded black MAX projector paying and that the free tripod wasnt sent. It has been 1 month of back and forth email without any resolution. When I asked for a refund, today they send me their address in China to return the projector, at my expense, to get a refund. Buyer beware!!! Stay away from this company.

SCAM! I purchased the pink one and they sent yellow. When I emailed customer service they tried to tell me they notified everyone about the shortage. I immediately told them not to do that because I have checked every email possible.. then I proceeded to ask for help because my projector won’t even cut on. They have not replied at ALL! Tik tok is lying and you’ll be out of money ordering from here!

Update: They responded the same night I posted this. I didn’t respond because after reading all the reviews I gave up and I don’t have time for this mess. However, they wrote me on 10/15 asking me why am I running around lying etc being very rude. So if you see this. Don’t waste your time.