Hktvmall Reviews 

Terrible customer experience. I am bombarded with marketing emails but cannot unsubscribe because their system is broken. The "Forgot Password" link redirects to a "Page Not Found" error. I tried multiple web browsers, but the error persists. When I contacted support, the agent claimed everything worked on their end and repeatedly told me to "try again later." They refused to manually close my account, claiming I must log in to do it myself—which is impossible since the password reset page is broken. Support offered zero solutions. Avoid this company.

Don’t shop from them, they sell toxic products caused me have cancers, this companies were operate by liars, dishonest, disgusting personal matters materialized insides. Don’t shop any Chinese or Hong Kong SUPER MEN Things !

" Based on reports from early April 2026, HKTVmall's parent company, Hong Kong Technology Exploration (01137), has been involved in controversy regarding life science projects involving animal testing.
Animal Testing Disclosure: The company's 2025 annual report revealed that its research team conducted 38 animal tests.
Nature of Experiments: These tests involved isolating the limbs or heads of animals (specifically pigs and sheep) from their bodies to test how long life activities could be maintained, a study aimed at developing organ survival technology.
Results Reported: The research claimed that separated heads could maintain life activities for up to 7 hours based on electroencephalogram (EEG) recordings."

IF such reports are true, whether this complies w/ local laws or not, such tests deemed inhumane! Will definitely NOT support HKTVMall! and those scientists and personels who assisted such tests

Beware of unauthorized charges on your credit card. When you talk to customer service, they will claim they cannot refund you the money because of their 'internal policies'. No refunds for fraudulent charges, only "cash dollar credit" on their website (with expiry date). They will exhaust you for over hours cycling you through different CS agents and Chatbots. Sometimes just copy and paste their "policies" and sometime just go unresponsive, intentionally difficult for you to get your money back.

Avoid buying any expensive electronics from them. Essentially they're just buying it for you and then providing you with worse delivery and service, plus hidden charges.

# Worst Experience Ever

I have had the absolute worst experience with customer service. It's been **four weeks** and my problem remains unresolved. I was unable to check out using the vouchers I purchased through the Alipay app, and now I’m stuck on the checkout/payment page, which is frozen and endlessly loading. My funds are stuck on the platform.

I've provided all the technical information they requested and followed all necessary steps to complete the checkout, but nothing works.

Despite sending numerous emails to customer service, I only receive the same response: "Please wait, our engineers are checking what’s wrong." They don't have a customer service number I can call to speak directly to someone.

At this point, I will be seeking legal action against them.

Bought from this site multiple times and generally a very satisfactory experience. On the one occasion there was a damaged item they resolved it promptly