Hmrc Reviews 

Their online platform is glitchy and laggy. Pretty sure this is intentional so that people are unable to claim tax return.

They’ve owed me £1700 since Jan 2025 and will not give me my money.

Just received an unexpected letter from HMRC stating that I am late making a payment, that I have already been charged £17 interest and am accruing an additional £0.66 in aditional interest charges every day. So I logged onto my account to find the payment due was "on account" for potential tax HMRC deemed I may accrue in the coming tax year. As if this wasn't bad enough, I have received no notifications through any channel from HMRC advising that they had done this, just the letter I received today. I also noticed when I went into my account that I was owed an £80 refund from 2023-24, but this credit balance had not been offset against what I owed and neither did they pay any interest on what they owed me. No private organisation would be allowed by law / their regulators to effectively steal money from people in a similar manner.

Rang HMRC self assesment line, automated system states 'average waiting time of 20 minutes', made the call at 16:40pm, at the time of writing this i am still on hold and its now 17:29pm, they close in 30 minutes and my query will likely take that or more to deal with, have wasted an hour of my time on hold here. poor service everytime I ring and always a long wait for an answer.

Where to start? It is near impossible to speak to anyone at HMRC. They have incorrectly estimated both my annual salary and interest received. Apparently, if the current figures are lower than previously, they add an amount to cover the possibility that you may earn more. When you paid via a paye system, they surely do not need to worry about income earned using that route. Plus why are we paying tax on estimated interest received instead of waiting for actual figures? Horrendous. If they were privately owned, employees would be sacked and the company out of business. Now on hold over 16 minutes and counting!

So HMRC say that they owe us a refund on our corporation tax. There is no option on their website to request it so you have to call them and then it is such hard work to get them to agree to issue a payment. Like they're doing you a massive favour! Because there is no competition, they don't need to worry about customer service.

This is the most notoriously incompetent government agency I’ve ever seen. When they want to collect taxes from us, they give us strict deadlines. But when I overpaid them by more than 5,000 and tried to claim it back, they’ve been dragging it out for two months with zero updates. I’ve had to submit the claim form over and over again. I’m not making this up — their own system shows that I overpaid and tells me to submit a claim. Absolutely the worst agency ever.

Further to my first review of this shambolic fast of a so called company. So trying to overcharge me in excess of a £1000 which a manager calculated may i add and more lies than is humanly possible. They still claim they smell of roses. Scarlet one of the customer service agents needs a serious talking to. Gets nasty on the phone and still they are not in the wrong. Hung up on loads of times. Closed my complaint WITH NO FINAL RESPONSE UNTIL I ASKED WHY. THEY CLAIM A LETTER WAS SENT WHICH I NEVER RECEIVED. Funny I get there reminder letter ay. Now they are resending the letter 3 months later in feb 2026. I can guarantee they have just created this letter to cover their arse when infact they broke the humanrightslaw by not informing myself of the complaint being closed and me having a call up to find out what the hell was going on. Hmrc you are a embarrassment to the country and a vile organisation to have the displeasure of dealing with. If you treat people you don't know so badly I would personally hate to know how you act with loved ones.
You don't even deserve one star
One corrupt and Nasty company

I have never meet such incompetence in my life dealing with HMRC over tax issues.
The mistakes they have made over the last two years re tax refunds is utterly disgraceful.
They are a law under themselves and allowed to make huge mistakes and then demand money back for there mistakes
How is this allowed to happen in 2026 as i am owed thousands of pounds with no chance of getting it back
Absolutely disgraceful as they two systems within HMRC but refuse to talk to each other and this is where the mistakes are made. A very broken system that leaves tax payers like myself hugely out of pocket

Trying to set up a payment plan - call handler the other end says: the min the system accepts £34. I say ok, I can work with that. Plus my financial circumstances will be changing in the second half of this year so I can up that by a more significant amount.
Then he adds: but I cannot accept that as it would be too long to pay it back.
I say: I have just described I am asking for 6 months.
Then he says: no offence to your character but many people said the same and they have never changed their payments.

Dear HMRC, this is super offensive comparing me to many other people - you do not even know me! Maybe check my records and see how long my taxes have been keeping your jobs paid!!!
Plus, when I spoke to HMRC in December, I was told that interests stop once payment plan is set up. Then this guy said, no they don`t.
Make up your mind, will you??

Spoke to a very helpful lady called Tina today regarding me not paying enough tax . She simplified the situation to me because I do not really understand much about it and she made me feel at ease . Thankyou

I am disgusted that HMRC made it SOOOO Difficult to contact them by phone and if you do, you have to wait an hour to speak to someone
UTTER stress causing health damage

DO something about it!!!"

I had to phone the HMRC helpline for individuals and pensions. The person I spoke to, Ana Costa, was extremely helpful and went out of her way to offer support and guidance. She resolved the issue and was able to answer all my questions. She went above and beyond what I would have expected.

One star just doesn't cut it. If I could give -200 it would still not be enough. It's a shambles.

This is NOT HMRC the government tax website. It ought to be removed from Trustpilot.

If I could give a zero I would. I have not a clue who or if theirs any management at the HMRC. Theirs definitely letter writers that say contact us immediately. Yet after 40 minutes- 1 hour waiting ( nobody as a clue ). About sums this country up

The hold music is bad enough, but the annoying voice popping up every 15 seconds for 30 minutes is genuinely like some kind of psychological torture. You'd probably get less abuse if you got rid of it completely. Or at least make the hold music an opt in/out thing. There's no need for this!

Government Gateway did not accept the user ID they sent me and I copied and pasted. Phone service. Waited half an hour. Agent put the phone down on me.
God help us.

Giving one star is too much If I could give zero it would be more accurate. Was sent a letter stating that I owed over £700 due to interest in my savings but no detailed explanation. When I tried their helpline I was told the average waiting time was 30 minutes. Considering they are handling more money than any other organisation they could easily employ more staff manning the phone lines. When I finally got through I was cut off, deliberately I assume. >

Dear Hmrc.

After many years of investigation and fact finding I have uncovered fraudulent claims/activities in excess of £470 million pounds worth in just one year (and climbing) of multiple carousel fraud, income tax fraud and importation fraud related to many companies trading in the United Kingdom and abroad.
All of which you are still unaware of and all of which are still being taken advantage of to date.

I have diligently logged, dated and filed every single detail of these fraudulent activities including, actual photographic identification of the persons involved, the dates, related emails, phone numbers, addresses, documentation and trade details etc.
Everything needed to bring these criminal empires to the ground.

Now I was in the process getting ready to submit these completed files to the relevant department of Hmrc so you could take the appropriate action in retrieving the losses to the crown, and putting a feather in your hat so to speak.

But saying that, you at Hmrc recently decided to take the bloody Micky out of me and screw me over for a decade old debt that was not even mine to begin with.

Well considering that you think it amusing to have me over, even though I have already historically proven beyond all doubt that you are in the wrong.

I think it only fitting that I reciprocate your own attitude and tell you to go hump yourselves by corrupting the digital data in my possession and disposing of said digital information, thus making you suck on that big bag of pecker you generally like to hand out to the general public!

Just for clarity on the matter.
These losses in excess of £470 million are respective of just One financial year, but have been running the cycle for nearly 11 years and are still in motion as I write this.

How do you like them apples?!