Hmrc Reviews 

Change tax code based on taxable interest earnt the previous year. If they had bothered to simply ask beforehand i could have explained we had spent all the money in these accounts on a house. We had paid the previous year's interest tax as a lump sum. Then of course it is nigh on impossible to get through on the phone and they had failed to enact the changes had updated on my personal tax webpages. So they now owe me tax!

Despicable service ! And somewhere you can’t blame HMRC , cause they don’t have the staff nor the technological resources to give a reliable customer service . 1 hour waiting is the minimum to get to someone with this same voice going on a loop ‘ thanks for waiting - you’re call is important to us ‘ IS IT ? Really ?

No the government is proper to be blamed for that , and consequently HMRC to not have the correct management to make the required change .
Despicable service are the correct words ! People need HMRC advisors , a Bot or website cannot do it alone . You have a duty to be better !

For three years I'm on a K code on my main pension yet my annunal gross money is £36000 ..
I have sent all savings interest certificates yet am still told the corupt system they insist on using keeps me on a K code so each month I am losing over £130 yet hmrc cannot tell where this money has gone to and I'm still in debt each year from 3 years ago.. I keep ringing them and have taken tax advice who say something is very wrong ... but it seems I am powerless to get anyway forward to stop hmrc stealing my money..

What a bunch of total incompetents

They screw your tax code up, take 50% of your months income in tax, keep you on hold for 55 minutes then say hello and disconnect all because they are finishing their shift no doubt.

They are totally inept, incompetent and not fit to work for HMRC.

Training is awful, difficult systems to navigate through. Minimal training then straight on to the phones to teach yourself whilst talking to a customer of how to work things out. It's a case of if you get in fine, if you don't then that's your problem. Find another job.

Ghastly, Grim and Unhelpful

Sent three letters now all needing signed for; tracked / traced them and they were delivered and signed for but on following up by telephone no-one knows the person who signed for them. If I wrote then the letter will be dealt with and phone call just duplicates work already in progress so no to help on the phone because I wrote. No reply still after 6 months....what does one have to do to reclaim over paid tax when I don't even earn enough to pay tax in the first place?????

Once again i had to deal with HMRC> Couldnt get anywhere so registered a complaint. Ricky Burke phoned me but was out so he helpfully agreed to phone me the next morning. Went out of his way to answer my questions and resolve my problems and is orthy of a 5 star review. The biggest problem with HMRC is getting hold of anyone and wait times on the phone. In my experience once you have managed this the staff seem extremely knowledgable and very helpful. You just need to get the right person.Thanks Ricky, top work.

If the staff worked for a private company instead of the tax payers, they would have been sacked or the company they worked for would have gone out of business. We applied for a vat registration number on the 23rd July 2025 but still not received a vat number. It is impossible to speak to anybody at HMRC or to make a complaint about them. They confirmed that we have been given a number but will not tell us what it is. Apparently, they have sent it in the post! No doubt we will get penalties for failing to make a return despite it being impossible due to their complete incompetence.

I sent my passport for renewal, I received a texts saying it had been received, then 8 days later received another text advising they’d sent me an email, which stated a problem. It was 19.20hrs when I called them, the phone was answered immediately and the agent took all details saying it would be passed to the examiner. An hour later I was called by the examiner to cross check details, we sorted the issue and he said he would get on with it, the next morning I had a text saying it had been approved and a bit later another text saying it had been printed and was being passed to the delivery supplier. A couple of hours later a text landed from the Royal Mail saying my passport will be delivered tomorrow morning. I am more than impressed.

Today I phoned HMRC about me possibly owing some tax on interest that I had received and also about removing any link to a school that I hadn't worked for since April 2023. I would like to thank Hiba for both her patience and professionalism. Dealing with people like Hiba actually makes sorting out your taxes enjoyable!

If I could give 0 stars I would. I've been speaking/on hold to HMRC for almost 3 hours. I've been passed around different teams (no-one wants to actually solve my query but just palm me off on the next team). I've now been cut off instead of being transferred so I have to reexperience being on hold for 45 minutes. This service is an absolute disgrace. HRMC should be able to advise on their own legislation.

Why isn’t there anything done about the worse service I have ever experienced in my life. This time the phone just went dead twice before having the slightest chance of taking to someone, and now if you want to complain you have to wait until October.
You couldn’t make it up!!!

Appalling service

- 5 x hung up on ("System errors" - I wasnt rude)
- 6 x letters sent (that I didnt ask for to an address I cant access right now)
- 1 x emails received (sent another letter)
- 0 x call backs

Approved for my VAT registration. Waited 15 days for the letter to come through. Wife is greek so went to visiting her family for a month. No access to the business address

Contacted them for the VAT reference number for an invoice. They cant provide this over the phone or in an email to the businesses email address.

Find out 1 specific team can help. Email them - they sent a letter. No number for team and takes the 4 business days to respond.

This is not a service, it is a roundabout of nonsense conversations with unhelpful people. They WFH 3/4 days per week and couldn't give a monkeys about your problems.

Very disappointed - can understand why everyone is leaving the UK

Apalling customer service. Took some money from my pension April 2025, completed P53 reclaim forms same day. June 23 letter asking for bank details for my rebate, sent these same day. Now chased 4 times, twice told I would be informed of the situation within 48hr, not a single call. Complained and 2 weeks later not even assigned to anybody. Rang again today to be told payment is being processed, should be a few days. Seven weeks to process a payment after the real work has been done. Apalling service, just not interested in customers, typical civil service.

Why can't I email you? Your a public servant but service is distinctly lacking. It would help if you got proper software engineers to write your systems rather than a bunch of overpaid monkeys from whichever consultancy are ripping you off this year.

I normally have someone do my tax return for me. This year I was unable to reach her so I decided to do a self-assessment return.
@Norbert was the person who assisted me, and when our call dropped he called me back promptly, and because he called me back I didn't get the opportunity to complete the survey.
What a knowledgeable, respectful, thoughtful, courteous and professional gentleman. He listened, considered my query, gave great guidance and didn't make me feel rushed at all. Thank you and well done Norbert.

I’ve been in contact with HMRC regarding Class 2 insurance contributions towards my pension. They were incredibly helpful through every step of the way, saved me money and gave me tips on the best times to phone - I got through straight away every time. On the last phone call when all was sorted the man was so kind I was moved to tears. Could I give a special mention to Stephen. I think it’s important to give a good review for good service otherwise it looks overwhelmingly negative. This is not the case in my experience.

Not even worth the 1 star, absolute joke trying to contact them. Just keep getting sent links not relevant to the query! When I did get through the advisor sounded like a masticating cow chewing on her dinner so unprofessional and uninterested. Disgraceful service and so incompetent!

While I wanted to give Harriet a 5* rating I did have to wait for 47 minutes to speak to someone which is dreadful. Harriet, when I did get through, was helpful, friendly and did her job - all I ask from HMRC. I believe that she is an asset, keeping her excellent customer service going even when her system froze twice during the process. I had called due to receiving a letter from another HMRC employee which made no sense at all to either of us so we agreed to ignore that and start again. In the end I am delighted and relieved to say that Harriet and I got there!