I ordered from the Janie's Originals Birthday show because they were offering a collectable badge with a discount on your next shop. I was hoping to put together a collection of tools from Janie's so... Toon meer
Bedrijf heeft geantwoord
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I finally bought something from Hobbymaker last Sunday. But, I have received no updates on my order; if it has been dispatched, who is the courier and tracking the item, nothing, I don't know when t... Toon meer
Bedrijf heeft geantwoord
I love watching Hobbymaker and all the different shows. I watch nearly everyday it keeps me company. The presenters and demonstrators are very informative and hilarious. I just wish the shows could be... Toon meer
Well I love HM, so much better than the past shows that have been shown on freview TV. They cover my favourite brands Hunkydory, Paper Dynamics and Pinflar plus you have my favourite presenters/demons... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to HobbyMaker, the home of papercraft, mixed media and art & craft supplies based in the Midlands, UK. HobbyMaker started in 2022 partnering with the top industry experts in the crafting world. We provide informative demonstrations from a wide variety of craft, covering mixed media, arts, needlecraft, papercraft and so much more. So if you are looking for card making tips or resin craft ideas, HobbyMaker has you covered.
Contactgegevens
Unit 2D, Eagle Road, Moons Moat, Redditch, B98 9HF, Worcestershire, Verenigd Koninkrijk
- 0800 001 4433
- help@hobbymaker.com
- hobbymaker.com
3,4
Gemiddeld
257 reviews
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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No tracking for customers parcels
No tracking for customers parcels. Mixed orders either indefinitely delayed or just blatantly cancelled with no email communication. Waiting for a partial order over 3 weeks now. Just very poor customer exoerience. Feel for the small businesses. Will not use them anymore.
25 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Julie Anne,
Thank you for your review.
We're very sorry to hear about your experience and sincerely apologise for the inconvenience caused. This is not the level of service we aim to provide, and we would like to investigate this further for you.
Please contact us on 0800 001 4433 so we can look into your order and address these issues. Thank you for bringing this to our attention, and we hope we can work to resolve this for you.
Kind regards,
Hobby Maker
Delivery times are not acceptable.
Hobby maker took my call when I queried delivery. So posting here too...
I wish I had checked this site before ordering with sewing street.
I have ordered previously and thought the delivery was slow but gave them the benefit of the doubt and ordered again.
Ordered placed on the 1st, it's the 13th and still no sign of the delivery. 4-6days they state.
Be mindful when purchasing that you need to give plenty of time if ordering for a special occasion. I will be refusing my delivery as it was a birthday gift and now replaced so sewing street goods no longer suitable.
Also, they use Whistl who then give to Royal Mail to deliver so lots of changing of hands.
I asked call handler to chase the delivery, I was told they don't do this and to wait 15days, which takes us into the Christmas period. Convenient?!?
13 december 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We sincerely apologise for the delay in delivering your order. We completely understand how frustrating this must be, especially for a special occasion. If you still haven’t received your goods, please contact us on 0800 001 4433, and we’ll be happy to assist you further. Thank you for your patience, and we hope to resolve this for you as quickly as possible.
Kind regards,
Hobby Maker
Not ordered off this channel
Not ordered off this channel, read reviews ,how long it takes to receive orders.
As a c&c watchers for over 10 years,iv given hobbymaker a try over last 12 months ,sorry but it not a patch on c&c.
Find the channel repetitive and boring ,every day, the same 3 or 4 sellers on all day .there's people come over from c&c ,but even they don't seem the same. Sadly iv seen some of the peopke from hochand are coming across .I feel sad as crafter, I wont have a craft channel to watch for inspiration, and interesting craft demonstrations .SO sad for alot of crafters.
22 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We understand that transitioning from Create and Craft can be difficult, however we want to assure you that we’re committed to bringing fresh content to our channel. With new suppliers joining us regularly, we’re constantly offering exciting products and demonstrations. Our goal is to inspire crafters with new ideas and techniques, and we’re always working to bring something new to the channel. We hope you'll give us another try to explore the variety we offer!
If you have any questions or require assistance, please don't hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Takes forever for stuff to arrive
Takes forever for stuff to arrive, when it does I have no complaints, except one. There’s never a dispatch email to say if or when an order has been sent so you never know when it will arrive.
However, when I ask customer service where is my order or why it’s taking so long, they say they need to talk to ‘the account holder’. The account holder is my mum and she’s not very tech savvy. I didn’t realise just asking the status of an order, using the email address the account is registered to and the order number, was asking for access to Fort Knox! Never had that issue checking an order status before in my life.
15 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Lauren,
Thank you for your review.
We’re sorry to hear that you’ve been unhappy with our service. We completely understand your frustration regarding delivery delays and the lack of dispatch notifications. As most items are sent directly from our suppliers, delivery times can vary, however orders should always arrive within 8 to 11 working days. If you ever experience delivery issues, our team is here to help track your order.
Regarding account inquiries, we’re bound by GDPR and Data Protection regulations, which means we can only discuss an account with the account holder. However, the account holder can authorise another person to speak on their behalf by contacting us directly. This policy is in place to safeguard our customers’ personal details.
We appriciate your feedback, and we’ll strive to improve our service based on your comments. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Kind regards,
Hobby Maker
Wish I’d seen trustpilot before spending at Hobbymaker
What can I say after reading 4 pages of reviews complaining about Hobby makers attitude towards their customers , almost all were the same problems I have been experiencing the last month or so trying to find out we’re my 2 separate orders are.
1 orendered on 19/10/24 the 2 on the 24/10/24 over £100 in value in all called c/s 3 times so absolutely nothing has been recorded from my conversations and this last call today has blamed crafters companion for taking their time to send a response as to were my order is so I’m still none the wiser, I wish I’d known how many customers were upset with this company by such bad reviews and almost all of us complaining about our missing orders I most certainly will ring first thing in the morning and tell them I am going to stop a 2 nd payment which is due in a few days time very bad customer service ( these craft companies need to remember no customer no business) I Will buy straight from the smaller businesses in future what a disappointment hobbymaker has turned out to be Cazza
16 oktober 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Caroline,
Thank you for your review.
We’re truly sorry about the frustration you’ve experienced. We would like to clarify that orders are dispatched directly from our suppliers warehouses, therefore sometimes missed delivery deadlines are unfortunately out of our control. However, please be assured that we always do our best to resolve any outstanding delivery issues by liaising closely with the supplier to get things sorted as quickly as possible. We understand how important it is for you to receive your items, and we’ll continue to work hard to improve our service.
Thank you for your understanding, and sorry for the inconvenience caused. If there is anything we can assist you with in the meantime, please don't hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Long standing customer
Long standing customer. To date love the products and presenters like Nigel & Rosie. Going forward my main concern is that ex C&C suppliers will overtake & be given priority over the loyal but smaller HM suppliers - already getting fed up with how frequent some ex C&C suppliers are on air!
7 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Dee,
Thank you for your review.
We’re so pleased to hear how much you enjoy our products and presenters. We want to assure you that we value all our suppliers, big and small and we are committed to offering a diverse range of products and ensuring all suppliers get enough air time. If you wish to discuss your concerns further, please don't hesitate to contact us on 0800 001 4433.
Thank you for your being a loyal customer!
Kind regards,
Hobby Maker.
My daily fix !!
I love watching Hobbymaker the presenters make the guests feel so comfortable I really enjoy watching Dave, Hayley and Nigel and miss Zena so much. I haven’t been crafting for very long and being a pensioner I am on a budget but just watching the shows are so informative and I love it, especially Carla Bagshaw and Craig Laird. Thank you Hobbymaker for all you bring.
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We’re thrilled to hear how much you enjoy watching our shows and how our presenters have made a positive impact on your crafting journey. It’s wonderful to know that our shows provide inspiration and comfort. We appreciate your support and are glad to be a part of your crafting experience. If you have any questions or need assistance with anything, please don’t hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Hobbymaker is great.
Hobbymaker is great and being able to add to your order through the day for one p&p is brilliant. I too am concerned that with c&c going we will lose the little people like ‘add some sparkle’. Probably not directly Hobbymakers fault but I have recently had orders where I received the wrong item/s or a invoice to say a particular item is out of stock, frustrating as I probably placed the order with someone in mind to make it for or with limited funds could have ordered my other choice but it’s not available now. Saying that they are very good at refunding the cost including the postage to send it back.
So carry on the good work everyone!!!
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Caroline,
Thank you for your review.
We're thrilled to hear you’re enjoying our one per day postage. However, we are sorry for the issues with incorrect items and stock availability. Since many items ship directly from suppliers warehouse, things can occasionally go wrong despite our efforts. We're always here to help with quick resolutions and if there is ever anything you need assistance with, please don't hesitate to contact us on 0800 001 4433. We are here to help 24/7!
Thank you for your support!
Kind regards,
Hobby Maker
Watched and ordered from HobbyMaker…
Watched and ordered from HobbyMaker since the beginning and have had no problems with ordering or deliveries which are normally within a few days.
Obviously when small businesses are having to pack and send orders there might be a slight backlog, but personally I am happy to support them. Sadly you can’t please all people all of the time.
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We're thrilled to hear that ordering and deliveries have met your expectations, and we truly appreciate your understanding of the small businesses we work with. Thank you so much for your continued support and for being with us from the start!
Kind regards,
Hobby Maker
Great channel and great products just…
Great channel and great products just wish there could be more programmes on paper crafts for beginners and I mean beginners
24 oktober 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi William,
Thank you for your review.
We’re thrilled to hear that you enjoy our channel and products. We appreciate your feedback about wanting more programmes focused on paper crafts for beginners. We always strive to cater to all skill levels, and your suggestion will certainly help us in planning future content. Stay tuned for more exciting programmes, and happy crafting!
Kind regards,
Hobby Maker
I used to watch C+C
I used to watch C+C, but earlier in the year when Hobbymaker came to Virgin Media, I started watching this channel instead. I found it to be more customer focused, friendly with great offers and demonstrations. I am however, concerned that they seem to be rushing to take on Companies that used to be on C+C. I hope they carefully consider that the format they had been using worked, the rapport they have with the companies they have used and their customers and that they do not want to become a C+C look-a-like.
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi,
Thank you for your review.
We’re so pleased to hear how much you appreciate our customer-focused approach, friendly atmosphere, and great offers and demonstrations. We understand your concerns about expanding our range of companies, and we assure you that we are committed to maintaining the unique format and rapport that has made our programme special. Your feedback is invaluable as we continue to grow. Thank you for your support!
Kind regards,
Hobby Maker
Love everything about the programme
Love everything about the programme, everyone is made so welcomealways happy and relaxed Love the banter and how relaxed everyone is made to feel. It's a pleasure to watch. The Staff are so helpful if you ring with any problems. FANTASTIC.
27 oktober 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Mildred,
Thank you for your review.
We’re thrilled to hear that you love everything about our programme and that you feel welcomed, happy, and relaxed while watching. It’s great to know that the atmosphere make your viewing experience enjoyable. We’re also glad our staff has been helpful whenever you’ve needed assistance. Thank you for being a loyal customer!
Kind regards,
Hobby Maker
I have watched HobbyMaker since it…
I have watched HobbyMaker since it started with crafting programmes I love it. I have ordered items and they always arrive quite quickly no problems at all. Like another reviewer, I hope they don`t spoil it with too many company`s starting now C&C has finished
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Elizabeth,
Thank you for your review.
We’re delighted to hear that you’ve enjoyed watching our shows since the beginning and that your orders arrive quickly and without any issues. We appreciate your feedback regarding the balance of companies as we grow, and we’re committed to maintaining the quality and community that you love. Thank you for your support!
Kind regards,
Hobby Maker
Received my order and always do on…on time
Received my order and always do on time. The quality is fantastic. I have no complaints at all. Please keep up the great work.
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Wendy,
Thank you for your review.
We’re delighted to hear that your orders always arrive on time. Your satisfaction means everything to us, and we’ll certainly keep up the great work. Thanks for being a valued customer!
Kind regards,
Hobby Maker
Easy to order by phone and on line but…
Easy to order by phone and on line but due to the popularity occasionally miss an item while waiting. The delivery periods are getting a lot longer than originally when the chanel started
20 oktober 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Barbara,
Thank you for your review.
We’re pleased to hear that you find it easy to order with us, both by phone and online. We understand how disappointing it can be to miss out on popular items while waiting. Also, please note that delivery times can vary depending on the supplier, as most stock is dispatched directly from their warehouses. If there is ever anything we can assist you with, please don't hesitate to contact our help team on 0800 001 4433.
Thank you for being a valued customer!
Kind regards,
Hobby Maker
I also changed from create and craft…
I also changed from create and craft after it was sold out to another company I really REALLY enjoy sewing st and Hobbymaker and have been totally delighted with there service and well balanced programs also great presenters thumbs up to you all
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Barbara,
Thank you for your review.
We’re thrilled to hear that you enjoy your experience with our channels. It’s wonderful to know that our service and fantastic presenters have made a positive impression. Thank you for your support!
Kind regards,
Hobby Maker
Great channel
I have been watching this channel from day one & have loved the format. I found ordering very easy, the one p&p a day is fantastic & I can add to my order through out the day with no problem. The customer call centre are all very helpful when changing your orders & if the random item has been misplaced along the way they are always able to help given the time. The presenters are always happy & cheerful, yes there may be one that isn’t your cup of tea but you can’t please everyone, even I have that problem. It is a breath of fresh air to have an alternative craft channel to watch & it is amazing to see the support for all craft suppliers on this channel new & old. The prices are good & even better when they drop, the competitions are a nice touch & great when you win. Thank you for bringing a little joy to the world every day
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Theresa,
Thank you for your review.
We’re thrilled that you’ve been with us since day one and that you find our format, one P&P policy, and easy ordering so convenient. It’s great to know that our cheerful presenters and helpful customer service team make a positive difference. Thank you for being such a valued part of the Hobby Maker family and for sharing the joy of crafting with us!
Kind regards,
Hobby Maker
2nd to none
My experience of Hobby Maker is 2nd to none. They are so calm and listen to everything you have to say to them. Well done Hobby Maket
1 november 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Kathleen,
Thank you for you review.
We’re delighted to hear that your experience with us has been second to none and that our team has made you feel listened to and valued. Thank you for your support and for being a part of our community! If there's ever anything we can assist you with, please don't hesitate to contact us on 0800 001 4433.
Kind regards,
Hobby Maker
Incorrect information
Quite a few orders I have placed recently I have found out that the description was not correct. It was advertised as 120 sheets of card for £15 but when I got the delivery there were only 60. I queried it with Hobbymakers and had to call over 4 times for an answer over 3 weeks then was told it was a mistake and it should have been advertised as 60 sheets. I was told I could send the card back and get a refund but it was too late then because I had already started using the card. This was not the first time this has happened either. Other orders I have placed before the items have sold out. I have received some products but not the rest and was told they had sold out. When I have called and queried this saying that I ordered the items before they were sold, i got no notification to say the items were not being sent to me or a call or anything, I just had to find out when only some products were sent and I had to call up about it.
18 september 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Michelle,
Thank you for your review.
We’re sorry to hear about the issues you’ve experienced with your recent orders and understand your frustration. Please know that most of our products are drop-shipped, and in cases where errors occur, we need to communicate with the supplier before we can offer partial or full refunds. We appreciate your patience during your recent interactions with our customer service team and apologise for any inconvenience this has caused you. Your feedback is important in helping us improve, and we’re here to assist you with any further concerns you may have.
Thank you for being a valued customer!
Kind regards,
Hobby Maker
Great company
Most of the time this company are great , just lately delivery’s can be a bit hit and miss, hope they don’t bring on to many company’s from C&C and spoil the feel of HobbyMaker
19 oktober 2024
Review zonder uitnodiging
Antwoord van HobbyMaker
Hi Eileen,
Thank you for your review.
We’re pleased to hear that you’ve had great experiences with us in the past. Unfortunately, delivery times can vary depending on the supplier, as most stock is dispatched directly from their warehouses. However, we always aim to deliver your order within 8 to 11 working days. If there is ever anything we can assist you with, please don't hesitate to contact our help team on 0800 001 4433.
Thank you for being a valued customer!
Kind regards,
Hobby Maker
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