Holden Smith Law Reviews 1.181

Sara and Tilly did an absolutely amazing job guiding us and getting us through buying our first house. They helped us make sure we understood everything we needed to do and kept us up to date on where we were (I was a bit pushy on updates) every step of the way. The app was really handy for uploading and sending information across but I didn't get many updates this way. Overall an excellent experience for a very stressful life experience

We've just completed and moved into our new home and Alex Jones, as our dedicated solicitor, was brilliant throughout.
Whenever I had a question, I could call his direct line and Alex would answer immediately and know exactly what was going on with our case without prompting.
Also, I never had to chase Alex to complete anything. He was super proactive and completed everything we needed quickly and well before tasks needed completing, so there were never delays.
He made the whole process far less stressful and filled us with confidence throughout.
Thanks Alex!

Sukhmani is a complete star. She dealt with our sale in a professional, friendly and personalised way.
She kept us constantly updated and answered our queries without any delays.
The Reception Staff at the Horsforth branch are really wonderful and helpful. They made us feel like we were their only clients.
If you want a hassle free sale, supported by the best in the business then your only option should be Holden Smith.

Every step has been appalling and unprofessional. You can neither get in touch with their main office nor to Lauren Braithwaite. It always goes to ansaphone and then I don’t get timely responses so I have to go through my estate agent to get anything done. Even when I leave a message, it’s not attended to. There is no cohesion between people I speak to, so I don’t feel anyone has wholly got this in hand. I feel passed around much of the time. I received an email form Michala yesterday to print some time sensitive forms and post. The forms had both current buyer and previous buyer on the same forms. How on earth can that happen?! It’s so unprofessional. Thank God for my neighbour who was witnessing my signature who spotted it. So then I called two numbers for Holden Smith – both Lauren and main office. Of course nobody ever picks up. Left voicemails once again. Nobody calls back, so I’m forced to contact my (wonderful) estate agent. Rose at Bowden Bradley chased as Lauren who didn’t get back to me. I got the suppose “revised” forms which I passed to my neighbour for printing once again, only to find that they had sent the wrong ones AGAIN! How on earth was that possible? The incompetence is unbelievable. Where is the professionality? I don’t feel at all relaxed in this transaction. I feel nervous because I’m having to check the things that your company should be checking. What am I paying you for?! As soon as I make a complaint, I get a response from Lauren Braithwaite in minutes!!! That’s a first! But alas to defend herself without any basis. I wasn’t really happy, so at the advice of the receptionist, I contacted the manager of Holden Smith, Luke Underhill on 20th February. It’s now over 2 weeks later and not even had the courtesy to contact me back. This says a lot about a company. When the sale went through, despite them knowing that I am the deputy for my father, they chose to put my father’s monies into my personal bank account which caused me a lot of problems

We recently used Holden Smith for our house sale & new house purchase and couldn’t have been happier. Francesca Graham made the process so easy & was extremely helpful throughout the whole process. She was very quick to reply when we had any questions & made the whole process so quick and simple. The added bonus was the Holden Smith app where you could keep track of the progress of the sale and the purchase. Will definitely use again for any future needs.

I recently used Holden Smith for the conveyancing on the purchase of my new home and I had a really positive experience. My solicitor, Francesca Graham, was absolutely excellent throughout the whole process.
Buying a property can be quite stressful at times, but Francesca made everything feel much easier. She was always professional, approachable and very efficient. She kept me informed at every stage, explained things clearly and responded quickly whenever I had questions.
I really appreciated her support and attention to detail, and I always felt that my case was being handled with care and professionalism.
I would highly recommend Francesca Graham and the team at Holden Smith to anyone looking for a reliable and professional conveyancing service. Thank you again for all your help with my purchase.

I'm not one to normally write reviews, but Lauren and Lucy, both deserve some big praise.
To suggest I have been stressed, worried and a general pain in the @rse with these ladies would be an understatement. Both have been nothing but professional and lovely no matter what questions I threw at them. They have got us through a very turbulent house sale and still helping now my fathers house sale and probate. So, from the bottom of my heart (yes I do have one) thank you for everythjing you've done.

Alex was our solicitor for the sale of our property. He was very professional and dealt with everything in a timely manner. He updated us throughout the process and was quick to reply to any queries we had. I would definitely recommend Holden Smith Law, and in particular Alex.

EDIT: I sent an email to the feedback address you provided, I also added the information via Trustpilot. Brittany Clark and David Bancroft are aware of this. Are you just trying to get my review removed? What else do you need?
Very poor service, avoid!
Failure to Review Legal Conditions which cost extra money and delays
Lack of Duty of Care: broker had to chase them several times
Ineffective Communication: same documents asked twice, very important document asked the day before completion. Complained and they could not care less. AVOID

I was first introduced to Holden and Smith through my mortgage advisor, who contacted them for some conveyancing advice while I was dealing with a particularly complex case. Luke took the time to speak with me and provide clear, valuable guidance, even though I wasn’t yet his client, which ultimately led to my decision to switch firms.

From the outset, Luke and Stephanie have been outstanding. My case involved purchasing a residential property and converting it to commercial before completion to secure a commercial mortgage, but they supported me with advice and guidance throughout, making a very stressful process feel far more manageable.

They have both been incredibly proactive, with quick replies, consistent communication, and a genuine willingness to go above and beyond. I couldn’t be happier with their service. I will always use Holden and Smith moving forward, and I will wholeheartedly recommend them.

Mine was not a straight forward case and Damaride was excellent, she worked very hard to resolve all the problems that occurred, promptly and efficiently. She was very professional and I was kept informed all the way through. I am very happy with the service I received

I would highly recommend to anyone who needs a solicitor. Tilly and Sara were always responsive, friendly, and efficient. They were quick to answer questions, provide updates, and chase up any outstanding matters, ensuring the purchase progressed smoothly and without delays

I recently used Alex Jones for conveyancing, and I couldn’t be more pleased with the service provided. From start to finish, everything was handled efficiently and professionally. Alex was always clear in communication, keeping me fully informed at every stage of the process. I would highly recommend Alex.

Thank you again for making the entire process so straightforward.

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had were addressed promptly, professionally and in a friendly manner. House selling or buying can be a stressful time so if you want a stress free sale or buy, use Holden, Smith Law!

Used Holden-smith for a recent sale of a property. Ryanne was so helpful and couldn't do enough for us! Despite the property initially going on for auction very last minute, Ryanne managed to get the work done so quickly to get it done in time. Then when the property didn't sell, Ryanne again went above and beyond to put us at ease with what happens next. Ryanne was either us throughout the whole process, was so knowledgeable and reassuring. The property has now sold as a standard sale, and despite the buyers solicitors throwing constant curve balls right up until the week before, Ryanne remained helpful, patient and got us to the finish line. I genuinely cannot recommend holden-smith enough, especially Ryanne. Thank you so much for everything!

Avoid Holden Smith Law, especially the Manchester branch - a really awful level of service from the get go including being lied to by solicitors about work being done, only getting an answer when CC’ing the branch manager into emails and crucial information about the property missed from the documents. Being told everything was progressing well and then finding out through an estate agent that no work had been done on the case was simply unacceptable. Their app is a waste of time and does not give accurate and timely updates. They were not upfront about costs and details related to the purchase, making stressful process even more so. One positive in all of this was Rosette has been excellent, the rest of the Manchester branch team, a very poor service.

We have recently used Francesca Graham as conveyancer from Holden Smith to sell our house and buy another one.
She was amazing, so quick to respond, very thorough, going above and beyond. We also had experience of other conveyancers recently which didn't compare in the slightest!
We would recommend Francesca to anybody looking for speedy, thorough and friendly conveyancing service.
Thank you Francesca, the process seemed so easy with you.

Abena Boateng at Holden Smith has been nothing short of fantastic through the entire selling process. Stepping into a difficult situation after my original solicitor ceased trading following contract exchange. Abena took on the case and managed the situation through to completion. I’m very appreciative of everything you’ve done. Would highly recommend!

Alex Jones was fantastic throughout my house purchase, they were on hand to answer all my questions and ensured I was kept in the loop throughout. Thank you so much for making the process as smooth as possible

As first-time buyers, the whole process felt quite overwhelming at times, so we’re incredibly grateful to Zack, Donna and Chloe for all their support and guidance. Zack in particular was brilliant — he kept everything moving, explained things clearly, and always made time to answer our questions, which gave us real confidence throughout.

From start to finish, their communication was excellent — they kept us updated every step of the way and explained everything clearly, which really helped put our minds at ease.

What stood out most was how quickly they responded to our emails. No question ever felt too small and their prompt, reassuring replies made a stressful experience feel much more manageable. Thanks to them, buying our first home was genuinely exciting rather than stressful, and we couldn’t have asked for a better team to guide us through it.
Thank you!!
Emma & Chris