Booked a last minute holiday (7 days b/b with transfers) to Lanzarote on line and booking was easy. Sam followed up a short time later by phone confirming booking but advised there was a price £29+... Toon meer
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Lees wat reviewers zeggen
Great service from Martin who went above and beyond in finding us the holiday we wanted. Explained everything clearly and kept us informed of progress. Thanks Martin for all your help.
Hi, have been talking to Sam and she was very polite and professional really nice and friendly . She told me about the booking and went through with fine detail about the booking .Im very happy w... Toon meer
I spoke to Stuart who was excellent. His patience and thoughtful approach helped my friends and I book a holiday to the Costa Del Sol. Very helpful and pleasant - Thank you . I would recommend Holiday... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Contactgegevens
Verenigd Koninkrijk
- holidaygems.co.uk
4,5
Uitstekend
14K reviews
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Stuart was extremely helpful and very…
Stuart was extremely helpful and very polite. A great service, quick but not rushed, and got us exactly what we wanted, flight, accommodation and parking for a great price.
Thank you Stuart.
11 juni 2026
Review zonder uitnodiging
This is not a confirmed holiday they…
This is not a confirmed holiday they only confirm flights. They then call you to tell to you the holiday is more expensive.
15 juni 2026
Review zonder uitnodiging
Antwoord van HolidayGems
Hello Sabrina Muir, thank you for your review. We regret that you were unaware of our booking process since it is clearly described in the terms and conditions you ticked to say you accepted apply. For the benefit of the review readers, Firstly and in order to explain, whilst our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case we can see this is exactly what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although, and critically, we do not debit your payment type and it is only held within your account until the point of us confirming your chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is assigned to one of our sales agents who will then investigate and try their utmost to provide you with identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not, with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. We also note in your case, you decided to proceed with the alternative and your payment type was therefore debited. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review and on balance, once you have had time to digest the above, we would appreciate any amendment you could make to your review which would then be reflective of the promised service level and experience you had with us.
Great customer service!!!
Just returned from my package holiday to Calla Millor, Mallorca, booked thought Holiday Gems. I found them to offer fantastic customer service, at a very fair price. All went well, and I had a wonderful, relaxing time. They called me back once booked to confirm everything which was appreciated.
They sorted out for me alterative flights to my chosen airport when my original one was cancelled, very easily and quickly. I would highly recommend them, and would use them again when booking my next holiday abroad.
5 juni 2026
Review zonder uitnodiging
Do not book with these!!
Do not book with these!!! I booked a last minute holiday with a pice then they rang up and said we need to pay more, whatever we paid it. We had a free shuttle service. When we arrive at dalaman airport the shuttle had gone due to the flights being delayed- fair enough but I didn’t have no contact no one warning just got left. I rang holiday gems they said we’ll send u a refund letter for the £60 private transfer I had to pay. Never got that - absolutely awful service they do not take accountability for the wrongs they’re doing to their customer. Do not book with these much better agents out there. Absolutely appalling services
9 juni 2026
Review zonder uitnodiging
Antwoord van HolidayGems
Hello Leanne Morgan, thank you for your review. As you are aware the terms and conditions explain about the prices on offer on our website. We regret to hear that your flight was delayed resulting in the missed transfer, however your Travel Vouchers & Tickets does provide the contact details and process you need to follow in such circumstances. This appears to have been overlooked by you. You have been informed of the formal complaint policy and until you follow that, we cannot address the issue. It will upon receipt be fully investigated as always.
Great customer service
Great customer service and communication and helped make the booking process as smooth as possible.i believe the employees name who helped me was sam,
12 juni 2026
Review zonder uitnodiging
Speedy call from Sam after booking.
Telephone call received from Sam at Holiday Gems within half an hour of making my booking- she was pleasant and helpful- she had to advise the price had gone up a bit- quite a shock for me- I explained that I had been comparing against other providers and she went to her manager and got the increase reduced quickly and acceptable.
Turning an awkward situation into something good.
11 juni 2026
Review zonder uitnodiging
Stuart was polite and most helpful-…
Stuart was polite and most helpful- Thank you.😊
10 juni 2026
Review zonder uitnodiging
5 Star customer service
5 Star customer service
Stuart was brilliant covered everything in detail ensured the booking was correct as ordered
Really good to speak to a real person with knowledge
Excellent after sales follow up when ordering on line
10 juni 2026
Review zonder uitnodiging
Booking process was so easy
Booking process was so easy, Martin who i spoken to on the phone was very professional and helpful.
9 juni 2026
Review zonder uitnodiging
Sam was incredible
Sam was incredible.
Fixed an error on my part and I’m truly grateful for her expertise.
I can’t thank her enough.
8 juni 2026
Review zonder uitnodiging
Sam was very experienced and resolved…
Sam was very experienced and resolved issue very quick.
8 juni 2026
Review zonder uitnodiging
I cannot recommend Holiday Gems highly…
I cannot recommend Holiday Gems highly enough.
Having never used this company, I wasn’t sure what to expect. It was nice to be pleasantly surprised with the ease of their web site, a follow up with phone calls with an actual human, emails, general efficiency and all round niceness.
5 juni 2026
Holiday Gems
It was so lovely to talk to a real person.Sam was so helpful and profesional.This is our 2nd holiday booked with holiday gems and would highly recommened.
7 juni 2026
Review zonder uitnodiging
Easy website to choose Holiday Package…
Easy website to choose Holiday Package options and add ons.
Only thing that let it down was once booked and paid for got phone calls, e-mails and voicemail from Holiday Gems representative the next day requesting another 78 pounds - refused and asked for money back to re-book with another company. Then Manager contacted and extra fee was retracted !!!!
1 juni 2026
I was contacted by a lady called Sam…
I was contacted by a lady called Sam within a few hours of booking our holiday online, this is the first time we’ve used this website and it was straight forward.
5 juni 2026
Review zonder uitnodiging
Absolutely horrendous
Absolutely horrendous!
The hotel we booked was nothing like the pictures. We booked with a baby as well. The hotel had no lift and we were expected to carry the baby and prams up and down 5 flights of stairs. There were no rooms on the floor of receptions all rooms were accessible by going down 5 flights of stairs. So even if requested they would not of been able to accommodate. The room had loose wiring and bed bugs.
Holiday gems representatives were EXTREMELY rude and there was no bed for the baby - the room had 2 toddler beds pushed together. When I said to holiday gems its unsafe to co sleep with a baby under 1 they responded "you're not in the UK so you dont need to follow uk guidelines"
Refused to give me my money back. Was suppose to get a refund of unused night and nearly 3 months later i still have not recieved the refund. Id never book through them again.
19 maart 2026
Review zonder uitnodiging
Antwoord van HolidayGems
Hello Jazmine, thank you for your review. It is disappointing to learn that your holiday was not as expected. However, our team has responded to your formal complaint and that the lift specifically was not advertised as being included yet you did not request a low floor at the property which clearly stated upper floors were only accessible by stairs. The photos of the property also suggested there would be many stairs as access. The crib request was made but it is not guaranteed, and we do cover that in our terms you accepted. We do not find that our representatives were rude, but it is a fact that standards abroad are not necessarily them same as UK. We regret your misunderstanding that a double room does not indicate a double bed, only double occupancy. We received no request for a double bed in your online booking. It is factually incorrect that you have had no refund, you left the property without giving the hotel opportunity to resolve this, but they have refunded unused nights which we pass on in full.
100% recommend
Sam was so helpful thank you so much reassuring me in every single way I can’t wait for Egypt and thanks for your help
5 juni 2026
Review zonder uitnodiging
Samantha at Holiday Gems was so helpful…
Samantha at Holiday Gems was so helpful & lovely
5 juni 2026
Review zonder uitnodiging
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