HolidayGems Reviews 

Sam was great looked after my booking even when I had problems with payment great service Sam
thank you

Martin was Quick to resolve queries, no pressure.

Would have been more stars except for the hidden administrative fees you get when you pay your balance of very sneaky

I had a very positive experience dealing with holiday gems, a special Thank you to Martin for his help with booking our holiday yesterday. he was so friendly and helpful, he even managed to find us a later flight on return as the one we had selected was so early! Thanks again.

Martin was fabulous. Sorted out all my issues and changed hotels for me. Very impressed indeed. Will definitely use holiday gems
In the future. A dream to deal with. Thank you. 🙏 xx

Martin was absolutely brilliant from start of my enquiry to my booking being finalised - he was professional, honest and really made the experience enjoyable and felt confident in booking our holiday with him.. thank you so much for booking our family holiday and we are all super excited!
Holiday Gems can't be beaten on price!

Never ever again dirty hotel dirty rooms vomitt stains bed side table floor never been cleaned shower head been full of mould nappies on the floor by the pool so many things but we not coming bk they better have a 1 star

Nice and friendly service

Sam is brill, helped every step of the way, kind and courteous in all aspect. A real pleasure to speak to and aspect to ur company

Sam was very pleasant and answered any queries from me professionally.
Which is what you want when dealing with a holiday abroad

Martin has been fantastic, really helpful with booking our holiday and took the time to thoroughly answer all our questions. Highly recommend

Great company.
Martin our travel agent was really helpful and knowledgeable, online booking system was great.

Brilliant,no problem with booking

I have never booked with this company before,so was a bit unsure, booking went through without any hitches, received a call from Martin who was friendly and helpful .
A good site overall.

After experiencing some problems booking online, Martin called me to get my holiday booked up! He was a great help and to be honest went above and beyond to get me the best flights, accommodation and Trying lots of different options to keep the price down and the best value! He was thorough and very attentive, even calling back and to confirm booking prior to sending the confirmation email! Lovely service and refreshing to have someone who truly cares about your booking and happiness on holiday! Massive thank you Martin! Hope to deal with you again

I have received excellent customer service once again!!. Martin was patient and helpful with my booking. Excellent company and staff!! Thank you Martin!!

Fantastic experience. Website’s a bit wonky, but Martin Kavanagh (give that man a free holiday) was excellent with his follow up and work.

Highly recommend!

I really liked the competitive price of the holiday, flight times, etc. What I didn’t like was two emails, soon after I’d paid initial deposit, threatening to cancel the holiday & retain any money thus far paid if I didn’t pay remainder of money immediately. I was hopeful that first one was sent in error, but when I received a second with what I considered a threatening tone I felt the need to ring to establish what was going on. Fortunately I got through to someone straight away who put my mind at rest. However, I do feel the admin that issues these emails needs sorting out as it doesn’t engender good feelings receiving threats when one should be feeling excited having just booked a holiday!

Just booked my next holiday with Holiday Gems - been a few years since I last booked through them
But got to say it was nice to have a personal touch from Sam - a real person at the end of the phone- and a lovely helpful one too
So efficient and easy website to use

I worry that this company was a scam , I place a booking with Holidaygems to the value of £2000 , I then received a call 20mins later stating that they could not fulfill the booking due to an issue with the hotel room.
It was explained that I would receive a refund but it could take 4-5 days .
I was told this was due to the fact I had paid on a card . I explained that I needed this money to rebook a different holiday for my family.

I spoke to customer services who could not help me but advised that I should email customer liaison , I was sent an email address to which I sent my issues/complaint.
It is now a week later and I have not received my refund or even a response to an email.
I would not recommend anyone book with this company