HolidayGems Reviews 

Customer service agent was helpful
Tried to charge me more due to change but managed to keep price as booked

Stuart was amazing. Very helpful and friendly.

Seemed a good price for a hotel and flight package which is protected.

When talking to an adviser I was told there were only 2 rooms left at a much higher price than I was getting on line... I was on the phone and on line at the same time and could see there was a cheaper option in the room I wanted.... So I booked it myself. The transfer to pick up at our hotel for flight home arrived an hour early and said he was told 5.15.. My time for pick up on my documents were 6.30....hotel had to ring us to tell us he was waiting at reception... We were all over the place as we just woke thinking we had an hour.... A part from that it was straight forward and easy to do everything on line and documents sent no problem

It's not the first time I've bought a holiday from this website and I recommend it, I've never had anything that I wasn't satisfied with, a very nice gentleman called and explained everything very well.

My experience was very easy and hassle free.

Stuart was an absolute legend and not only helpful but got us an amazing deal .
Absolutely 5* service .....thanks Stuart

Stuart has been absolutely fantastic this evening, after what could have been a stressful time changing accommodation flights etc he has gone above and beyond to make our booking a reality. Without Stuart our holiday plans would have gone up in smoke he’s a credit to you and we are so grateful for all the extra effort and time he has taken to ensure our holiday is booked. Once again thank you Stuart x from the Ferguson family.

Stuart went above and beyond to make suitable changes to fit our needs to our initial booking. His manor and customer services skills were excellent. Extremely pleased with the service and will certainly look to use again in the future. Thanks Stuart!

I booked a holiday through Holiday Gems. The booking form that I received was for a different hotel by the same hotel group that I booked for. This other hotel is not suitable as I am travelling with my toddler son and the other hotel does not have a children's swimming pool with splash park unlike the one I booked. I searched through my web browser history and the only time that this hotel chain showed up in my browser history was for the hotel name that I am certain that I booked. This is also true at the time of booking. I reached out to Holiday Gems to see if they could rectify this problem. I sent them screenshots of my browser history. They refused to admit it was their fault, and said that I could pay several hundred pounds extra to switch hotels to pay their fees. The hotel room that I booked was a full sea view room. For the extra money, the room they offered was a downgrade to garden view. This is not acceptable.

Amy was completely efficient at making the booking and asking pertinent questions throughout the booking process
I have Amy’s number now and will be looking to ring direct to look at booking holidays
Try a job well done .. thank you

Sam was great, very respectful and helpful

Sorted my perfect holiday cheaper than I could find it Ian was also very pleasant to speak to
Thank you ian

Found the booking easy as I like to book holidays online but didn’t like then for them to call and say there was more to pay as price had gone up! Well no I paid the online price !
I normally book TUI or on the beach and they never call to say price has gone up
I used this company for a cheap 4 day break

The ease of booking online just watch out for the scam of people calling and telling you the price has went up.
Don't fall for it just ask for a full refund they soon change there minds.

Martin Kavanagh was polite, informative and very professional. He understood how much we were looking to arrange a very immediate holiday and went over and above our expectations.

Sam from holiday gems was absolutely amazing
No problem to big or small highly impressed would definitely recommend going with this company and team member Sam was truly outstanding 5 star ⭐ from me can't thank you enough and if I have further questions she says she's very happy to help very impressed thank you Sam 🙂

Very unhelpful, they denied me a refund, saying that I didn't get travel insurance. They clearly took advantage of me. My Bank opened a dispute and won, that's the only way I've got my refund! HolidayGems is a SCAM!! be careful. I won't be using this fraudulent Company ever again,

Stuart called us to confirm and book our holiday, and the whole experience was brilliant from start to finish. He was very kind, genuine, and easy to talk to. He took a real interest in both mine and my partner’s lives, which made the call feel very personal rather than rushed. He was also very informative and answered all of our questions clearly. Such a lovely conversation and excellent customer service — thank you, Stuart!

Thank you Martin Kavanagh for helping us book our holiday for 2026!