HolidayGems Reviews 

Stuart called us to confirm and book our holiday, and the whole experience was brilliant from start to finish. He was very kind, genuine, and easy to talk to. He took a real interest in both mine and my partner’s lives, which made the call feel very personal rather than rushed. He was also very informative and answered all of our questions clearly. Such a lovely conversation and excellent customer service — thank you, Stuart!

Thank you Martin Kavanagh for helping us book our holiday for 2026!

Great service!

Martin Kavanagh was very helpful and went the extra mile.
Would highly recommend

Excellent service from Martin. Helped me through the process of booking a very last minute holiday that we'd thought was unobtainable. Thank you Martin.

Communication excellent fast.

Sam was excellent at her job and guided me through swiftly as not used third party before.
My documents came in quickly, only issue I had was the PDF sent to me I couldn’t print off for some reason.
Would recommend 100 per cent !

Booked a seven night package with these guys. Customer service from booking to travelling was first class and the package they put together was very competitive. Don't hesitate to book with Holiday Gems as you will not be disappointed

Stuart was great, very thorough and professional. Thank you.

Stuart was really helpful, and I appreciated the time he put in to get our holiday booked up. What a legend ⭐️⭐️⭐️⭐️⭐️

Martin was extremely helpful, polite and lovely to chat too - he did his upmost to find me the best possible price for my holiday - A***

Holidays Gems are sending me to a construction site in Egypt. Park Regency have extensive ongoing works and have shut down the main hub of the leisure area which consists of the lazy river. I have obtained pictures and they have dismissed and ignore them in countless e-mails back and forth. Offered (under protest) a cheaper hotel with no refund or compensation or, go and just takes some pictures. I did not expect to pay £3,000 for a construction site and then basically told 3 days before i go away, they are not going to do anything. In their own words "Unfortunately, we are not able to offer an open-ended hold or provide a partial refund in advance of travel, as the situation has not been deemed a significant change and no financial adjustment has been authorised by the supplier." 50% of the facilities are either, shut down completely, have unacceptable noise levels, dust and debris everywhere as reported by the hotel guests yet, Holiday Gems deem this 'not significant'. To top it off, they are not ABTA bonded therefore, can get away with anything they want. Buyers beware. Not only are they forcing me to go 'under protest' their sustomer service and reservations team couldn't give a damn. They'll happily take you money though...

8I would definatly reccomend this company holiday gems . brilliant experience from start to finish .Martin went above & beyond to help me .I am a 71 year lady travelling solo. Martins passion to help me find what i wanted was superb thank you martin for being so understanding & professional keep up the good work i will definatly be booking with you again thank you again martin

Martin the agent that dealt with our booking was excellent and very helpful with our booking experience, he was a joy to book with and we felt confident booking with Holiday Gems.

Martin was really helpful sorting a last minute get-away, and looked for alternatives and the best option.

Stuart was a great help today help me book my booking in under 24h.

Big thanks to Sam thank you for sorting the holiday out for my son and grandson to join us on Gran Canaria everything was perfect and sorted out so quickly thank you again

I've booked with Holiday Gems a few times now due to them being more competitive price wise but, although I've not had any issues once finalised. Every time I've secured a price online they have rang the following day stating some sort of an issue with the price attempting to increase it, I fell for it the first time but, stood my ground every other time and it has remained the same.

Sam was very helpful, kind and professional. Experience has been great 😌

1st time booking with Holiday gems, Martin was very helpful, explaining the whole process to me, then after I received my documents by email he phoned to make sure I had everything, and details were correct. Although price was more expensive than the online price, still cheaper than other rivals.
Martin made the whole process a good experience and was most helpful. Thank you ☺️