Holiday Inn Club Vacations Reviews 368

This is a scam company never willing to help

You are awful maintenance fees go up every year I can’t wait to get rid of it how are you people even in business

My experience with Holiday Inn Club Vacations has been extremely disappointing. The initial sales presentation felt like a misleading bait-and-switch tactic. Compounding this dissatisfaction, the fees for utilizing the resorts are excessively high, offering poor value for the cost. Above all, I am concerned about feeling permanently obligated, as the contract appears to be perpetual.

Respectfully,
Rod

A Total Farce – Lied to, Overcharged, and Trapped

I am completely sick of the runaround from this company. I bought this contract for stress-free vacations, but it has been a multi-year nightmare. The dates I want are never available, and the RCI conversion is a scam—they failed to mention you have to pay extra cash on top of your points. I was promised a Williamsburg property, but was deeded to Orange Lake just to hit me with higher maintenance fees. Even when I finally visited, the room wasn't ready until 5:00 PM. I have been trying to cancel for years, but they refuse to even take the contract back. This is a total farce. Stay away from them, don’t fall for their lies.

I wish I could leave no stars. This is a total Ponzi scheme based on lies, deception and emotional manipulation. Anyone who is a part of this company should hang their heads in shame. They show you a bunch of places you can go for low points but they do it from an account with well over a million points which working class people will never be able to afford… but they don’t tell you that. The result is that Hard working families end up paying for rich people to vacation. The rich members, Ponzi scammers at the top of the pyramid, get to vacation for low points and they even get free weeks! The nerve of these Ponzi liars. Meanwhile, us low point peasants people at the bottom pay the high maintenance fees, despite getting no vacations and then they charge a membership fee on top of that. You pay thousands up front and then they bleed you out over the years for fees that you should not even be paying because your points get you nothing. You can never book anything at all because the top Ponzi pyramid troglodytes take everything in advance so there is nothing left for the little guys (us hard working families). It is such a scam and they are such jerks. Buyers beware. This was our biggest regret ever. If they actually believed that their useless points were worth anything then they would stand behind a full refund… but they don’t. People are just letting them go after spending thousands of dollars for nothing because they know that all they have to look forward to is “death by a thousand cuts” and no vacations at all. Shame on you Holiday Inn. This scam of yours won’t last forever. Spend the money on a hot tub folks and don’t waste your time on these “let them eat cake” fraudsters.

While the initial presentation of this timeshare purchased in 2023 suggested a straightforward and enjoyable ownership experience, the reality has proven to be significantly more complex and financially taxing. Contrary to being led to believe there would be a single payment, owners were unpleasantly surprised with two separate mortgages and two maintenance/fees, which have steadily increased, transforming the timeshare into an unforeseen financial burden. Furthermore, the promise of ease of use has not been met, as securing reservations at desired times and locations is consistently difficult, rendering the product frustratingly impractical for travel, especially in light of recent lifestyle changes that limit my ability to travel as initially envisioned. I would not recommend doing ANY business with Holiday Inn.

My husband and I are a retired couple who have been members of Orange Lake Resorts / Holiday Inn Club Vacations since our original Silverleaf purchase in Tyler, Texas. Over the years we upgraded multiple times and eventually converted to a points-based system in 2019 — a decision we deeply regret. After the Holiday Inn acquisition, the resort we loved changed completely. Amenities like the boat dock were removed, the family atmosphere disappeared, and booking our own unit became virtually impossible despite paying for it in full.

Every visit came with relentless pressure to attend "update" meetings that were nothing more than high-pressure sales presentations lasting up to six hours. Our worst experience occurred in Gatlinburg, where a sales representative retained our driver's license for the duration of a six-hour meeting and threatened to charge our credit card if we declined a follow-up session the next day. We were told no exit program existed — contradicting our own disclosure documents. We were misled about inheritance liability for our children. We were told we had to buy more points just to keep the ones we had already paid for. The same salesman claimed to be a minister after we mentioned our faith, and we overheard another rep making the identical claim to a nearby couple.

Exhausted and misled, we signed a contract that night and rescinded it the next morning. We invested in good faith over many years in what we believed was a sound and honest company. What we received instead were broken promises, eliminated amenities, and manipulative high-pressure tactics targeting a retired couple. We do not recommend this company to anyone.

Despite paying them thousands of dollars, we have never used the membership. They are unwilling to work with us on any cancellation option and seem only interested in continuing to collect our payments.

We were fundamentally misled regarding the product we purchased; the delivered product does not match what was sold to us. The expenses are excessive and do not correspond to the inferior quality of the resorts or the limited access we were promised. Compounding this issue, the company is obstructing our attempts to cancel our membership. I must strongly caution others against doing business with this company.

Despite my attempts via email and phone, they refuse to take any accountability or offer assistance. They trap you in a contract and then make it impossible to cancel. Not excited about the service of the company.

The customer service is extremely poor. After submitting a contact request form, it took them over a month to finally respond, only to tell us that our only options are to sell or gift the item. The value we are receiving does not in any way justify the high charges.

Do NOT get pressured into buying into this $249 investment where they tell you lies. I was told it was transferable (LIE). This company scammed me for $249. I cancelled in less than 24 hours and got an automated email that you cannot reply to saying I’m out the money. Non refundable and non transferable. SCAM

The customer service is extremely poor. After submitting a contact request form, it took them over a month to finally respond, only to tell us that our only options are to sell or gift the item. The value we are receiving does not in any way justify the high charges.

I came here and me and my family had to wait five hours for a room . Then they said we were on the top floor then they said first then they said the third floor and Sunday we have to move to the fourth floor. And then finally got to our room and it was gross ,we had to put the rug onto the balcony.Then me and my mom had to sweep. Then by the fridge I was putting groceries away and I stepped on a broken pice of glass and I started to bleed this was my Experience as a nine year old .

My involvement with Holiday Inn Club Vacations is one of my biggest regrets. The sales presentation was a deceptive bait-and-switch. Now, I feel trapped in what seems like a never-ending contract for resorts that do not justify the high costs they are charging.

We have been trying to contact Holiday Inn to see the status of our timeshare for months now, and every time we are transferred and disconnected. They have been completely unhelpful with our account for our entire ownership. We stopped paying the maintenance fees in 2022, and despite receiving a notice of intent to place a lien on our account in early 2025, they have done nothing to move forward with the process. We just want our account closed and cancelled. They do not communicate at all. We are requesting that they reach out to us with a resolution soon.

Let this be a warning to you: do NOT do business with Holiday Inn Club Vacations. This company is a complete and total scam! I have been misled and lied to by them from the very beginning of signing up for a timeshare. I was told everything was easy to book, and that I could book anywhere, anytime. That has not been the case. I have reached out to Holiday Inn to try to cancel my membership, and the only resolution they seem to come up with is for me to resell it to someone else. I am not trying to pass this burden onto someone else, I just want it to be completely cancelled so that I can be done with this mess. Every attempt made to reach a resolution with Holiday Inn has left me with no answers or resolution. Stay as far away from Holiday Inn Club Vacations as possible!

Despite advising them to cancel the automatic payments, the charges are continuing. We explicitly request paper billing. Their service is truly horrendous. We wish we never listened to their sales pitch. 

We made a major error by purchasing this membership, as they refuse to allow us to cancel it. Despite the fact that we never use the membership, they continue to bill us for annual maintenance fees.

This is the most unjust company on the market. I took a tour with them and only should have been for 90 minutes as it turn into over 5 hours. They promise me I could go anywhere in the USA and use my points. This was the biggest lie out there as I don't have places in 42 states. The man promised me I could give you my points in New York City,San Francisco,Chicago, Hawaii as he told me he had been to all of these places using his points. One lie after another. I told them 3 times I didn't want to buy this deal and I was misled and pressured into buying it. I sent them a letter demanding they cancel this crap and not turned me into the credit bureau and they did never. I am a senior citizen and didn't need this crap and the stress they put me through. Please stay away from these con artist and high pressure sells tackets.