Holts Gems Reviews 

Excellent service from beginning to end.

We had a bespoke ring commissioned for a special birthday and we couldn’t be happier with the outcome and also the process.

Highly recommended

I found the staff extremely helpful and knowledgeable. The entire experience of choosing the right stone and ring was extremely enjoyable. I would definitely recommend Holts Gems for their expertise and customer service.

This is the second time we've used Holts and have found their service fantastic. Really helpful, great guidance, friendly and my wife loves both the engagement ring and her diamond ring bought for her birthday. Really pleased.

Knowledgable, enthusiastic, and so friendly, Alicja and the team helped us find the design and setting of engagement ring we wanted and went above and beyond to source the perfect centrepiece diamond for us! Their commitment and expertise was a unique and refreshing experience in comparison to other shops we visited in Hatton Garden. They also very kindly cleaned and mended another ring I have had for years free of charge. We absolutely love our engagement ring and would highly recommend Holt’s Gems to anyone looking for a top quality and friendly service by a team who really care about creating the perfect piece for you :)

An excellent experience designing a special necklace for our 25th anniversary. They were very helpful and collaborative, open to suggestions, and checking design elements with us at every step. A very meticulous process. A beautiful and well crafted piece was made, adjusted to fit exactly as we wanted. It was a pleasure to work with them and we love the necklace!

Really helpful and friendly staff that were able to design the perfect ring for me and in a really short space of time. Thank you!

Marianne and team were a delight to deal with when selecting the perfect engagement ring for my now Fiancé! Professional and helpful always, with discreet communications through out, so the surprise wasn't spoilt. I'd highly recommend to anyone.

Excellent Service and advice.
Having visited a number of jewellery stores in Hatton Garden we found our experience at Holts to be a refreshing experience. Alicja's knowledge, experience and advice were so helpful in finding the perfect stones and creating our engagement ring. We were after a specific cut of diamond which the team at Holts sourced for us. Alicja made the whole process seamless and we wouldn't hesitate in recommending the Holts team to anyone.

These guys were amazing from start to finish!!

Amazing, from start to finish, a pleasure working with the team and a nice environment when shopping for the perfect engagement ring!

Holts were very welcoming, professional and provided great knowledge. Their deep interest in diamonds is clear and it is quite reassuring that you are buying good quality. Marianne was a really nice person, and I had the pleasure of her assistance in finding the perfect engagement ring.

This is a great place, a lovely selection and a very personal customer service. Highly recommended.

Holts were fantastic in building my engagement ring. I had a custom cut stone that I wanted set and Marianne and the team were hugely helpful in finding the right settings to my specific requirements. Would 100% recommend you speak to them if you are in the market for jewelry

I was originally looking for an emerald ring as a gift for my girlfriend, however the extremely knowledgable team at Holts Gems guided me towards looking at Garnets. I didn't know much about gems and have very limited jewellery knowledge, but the team were so kind and helpful in advising me every step of the way without being patronising or making it intimidating. I would highly recommend to anyone looking to buy jewellery to take a look at Holts Gems. Fantastic service, lovely team, and I now have a very happy girlfriend!

It was our first visit to Holt's. The staff were very friendly and informative, without pushing for a sale. A very nice experience and we'd definitely return.

Excellent service from Alicja, very satisfied customer

Alicja was so helpful in designing my engagement ring. She asked all the right questions to understand what I likes and didn’t like and made really helpful suggestions. All of the stones she found for me were so spot on in terms of what I wanted that it was difficult to choose. She then designed and created the most beautiful ring. We can’t wait to come back to get our wedding bands. After looking elsewhere I’m confident I got really good value for money at Holts. And the whole design process was really fun too.

Would definitely recommend Holts to anyone looking to buy an engagement ring in Hatton Garden. There is so much choice in the area but the personalised time, patience and attention I received at Holts from Emily was unlike anywhere else. Apart from the great customer service, you can tell immediately the gems are excellent quality. I can't stop staring at how much my new engagement ring sparkles - can't wait to show it off!

Fantastic service! Would thoroughly recommend!

Alicja from Holts Gems was a pleasure to work with on my ring. She was very helpful, always able to make a tweak when I asked and I’m so happy with the ring they made for me. Would thoroughly recommend them to others.