I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Toon meer
Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones.... Toon meer
Bedrijf heeft geantwoord
I had an exceptional experience with Holts Gems. May was very knowledgeable and was patient with me in ensuring the design was perfect. The ring is beautiful and you can tell how much care and precisi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Contactgegevens
1st Floor, 39 Greville Street, EC1N 8PJ, London, Verenigd Koninkrijk
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Uitstekend
257 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Best wedding rings experience
We were looking for a queer friendly place to purchase our wedding bands. Holt Gems came up in our search, and from a bad start to the day from previous ring appointments, we didn’t have high expectations. However, as soon as we stepped in, we felt welcome and communication via email has been brilliant from before and after our initial appointment. May showed us a multitude of various designs and styles that she thought would suit our engagements rings, as well as others. After lots of trying on, we managed to choose our dream rings. She was attentive and it felt like talking to a friend as we discussed what we wanted individually and our wedding. Thank you for making our experience so easy and we can’t wait to wear our rings forever!
6 september 2025
Antwoord van Holts Gems
Dear Helen,
Thank you so much for sharing your wonderful review. We’re truly delighted to hear that your experience with us felt welcoming and relaxed from the moment you arrived. May will be overjoyed to know that her support and friendly guidance helped you both find your dream wedding rings and made the process enjoyable and personal. It means so much to us that you felt comfortable and cared for throughout. Congratulations to you both!
Best Regards,
Madeline
Holts Gems Team
We had a great consultation with…
We had a great consultation with Caitlin who was lovely and gave us lots of time to explore different stones and designs. She really helped make the process of finding a ring so much smoother and the gemstones are stunning.
11 november 2025
Antwoord van Holts Gems
Hello,
Thank you so much for your kind review. We’re delighted to hear that Caitlin made your consultation such an enjoyable and relaxed experience, and that you appreciated the time to explore different stones and designs. Your feedback means a lot to us, and we’re so glad you enjoyed discovering our beautiful gemstones. We hope to welcome you back to Holts Gems in the future.
Best Regards,
Madeline
Holts Gems Team
Holts Gem were simply brilliant
Holts Gem were simply brilliant. May was excellent and came prepared with samples of what we discussed over the phone. The design was spectacular.
11 november 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Joe,
Thank you so much for your lovely review. We’re delighted to hear that you had such a positive experience with us and that May’s preparation and attention to detail helped bring your ideas to life. It’s wonderful to know you were so happy with the design. We really appreciate your kind words and hope to welcome you back to Holts Gems again in the future.
Best Regards,
Madeline
Holts Gems Team
Expert, pragmatic.
Amy was really helpful and with her expert, pragmatic advice, she set me at ease without in anyway pushing options that weren’t for me. Flexible, with good stock. I felt well advised. Highly recommend.
7 november 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Hello,
Thank you so much for your kind words. We’re delighted to hear that Amy’s advice helped you feel comfortable and well informed throughout your visit, and that you felt supported without any pressure. Your feedback means a great deal to us, and we truly appreciate your recommendation. We hope to welcome you back to Holts Gems in the future.
Kind Regards,
Madeline
Holts Gems Team
Perfect Engagement Ring!
We had a wonderful experience with Holts Gems choosing and purchasing my fiancé's engagement ring.
Amy was lovely from start to finish, showing us several different options based on our preferences, and worked really hard getting the custom made ring ready to collect even before the advised timescale, as we really wanted to get it before a pre-planned family get-together!
My fiancé is thrilled with the ring, it is perfect!
Thank you Amy and Holts Gems!
6 november 2025
Antwoord van Holts Gems
Dear Tom,
Thank you so much for your lovely review. We’re delighted to hear that you had such a positive experience choosing the perfect engagement ring, and it’s wonderful to know that Amy was able to guide you through the options and have the ring ready in time for your special family moment. We’re so pleased your fiancé is thrilled with the final piece. Thank you again for choosing Holts Gems, and we wish you both every happiness ahead.
Best Regards,
Madeline
Holts Gems Team
Excellent gems and staff!
Holts staff were very helpful and knowledgable, making the design process very easy. The quality of the finished ring is excellent! Highly recommend.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Storm,
Thank you so much for your kind review. We’re delighted to hear that you found the design process easy and that our team’s knowledge and support made a difference. It’s wonderful to know you’re pleased with the quality of the finished ring. We truly appreciate your recommendation and hope to welcome you back to Holts Gems in the future.
Best Regards,
Madeline
Holts Gems Team
A Gem of a find (excuse the pun)!
Holts have been fabulous to work with from start to finish. Understanding my requirements and budget, sourcing the best stone for me
I had asked a zillion questions, dithered, emailed for clarification on things but every time my questions were answered in a professional prompt manner
I have wasted hours just looking at my ring and thrilled every time at looking
Thank you all (especially Alicja & May)
23 oktober 2025
Antwoord van Holts Gems
Dear Julie,
Thank you so much for your wonderful review and for the pun, which we loved. We are delighted to hear that your experience with us was positive from start to finish. It means a lot to know we were able to find the perfect stone within your budget and support you through every question along the way.
Alicja and May will be so happy to hear your kind words, and we are so pleased to know how much joy your ring brings you. We completely agree that admiring it never gets old.
Kind Regards,
Madeline
Holts Gems Team
Spot on throughout!
Spot on throughout! Great experience from start to finish.
Right from the start, May created a relaxed environment and showed us a range of stones that met our requirements, as well as some options we hadn't previously thought of.
After the initial visit, May was very helpful in answering all my questions with patience and clarity. She made the guided me through the process of making the challenging final decission, and kept me updated once decided upon.
Upon collection of the finished engagement ring, Alicja kept up the relaxed atmosphere, and provided additional explanation about insurance and aftercare.
1 november 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Charles,
Thank you so much for your thoughtful review! We're delighted to hear that your experience felt smooth and enjoyable from start to finish. May will be so happy to know her guidance helped you explore the right options with confidence, and we're glad her support made the decision-making process easier. We're also pleased to hear that Alicja made the collection just as relaxed and informative, ensuring you felt fully looked after right to the end.
Best,
Madeline
Holts Gems Team
Fantastic Service, Amazing Results
Simei made the whole experience fantastic and personal. The results are amazing and the team delivered ahead of schedule. I would recommend Holt Gems to all.
21 oktober 2025
Antwoord van Holts Gems
Dear Max,
Thank you so much for your lovely review! We’re so pleased to hear that Simei helped make your experience so enjoyable and personal. It’s wonderful to know you’re happy with the results and that everything was delivered ahead of schedule. Your recommendation means a lot to us, and we hope to welcome you back to Holts Gems again in the future!
Kind Regards,
Madeline
Holts Gems Team
Buying an engagement ring.
The levels of patience and expertise made the process of choosing an engagement ring exactly what I'd hoped for. Holts carefully listened and acted on my preferences but added valuable and appropriate advice too, which all helped me choose the best diamond ring I could. Everything was explained and understandable and I know I've got the perfect ring for the perfect person. Would highly recommend.
30 september 2025
Antwoord van Holts Gems
Dear Anthony,
Thank you so much for your wonderful review! We’re delighted to hear that your experience choosing an engagement ring was everything you’d hoped for. It’s fantastic to know our team’s guidance and expertise helped you find the perfect ring for such a special occasion. Your kind words and recommendation mean a great deal to us!
Kind Regards,
Madeline
Holts Gems Team
Quality Jewellery with excellent customer care
I contacted Holt Gems after they were recommended to me as I wanted a quality jade bangle. I was not disappointed with my choice. Alicja provided a selection of bangles for me to try and was very attentive. I did not feel pressured or rushed, it was a nice experience and I got a perfect bangle.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Hello,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience finding your jade bangle and that it was exactly what you were looking for. Alicja will be so happy to hear your kind words, and we’re so pleased you’re enjoying your beautiful piece. We truly appreciate your recommendation and hope to welcome you back again soon!
Kind Regards,
Madeline
Holts Gems Team
Managed to create what I was looking…
Managed to create what I was looking for in a short timeframe. Staff are very friendly and helpful. Great experience all round.
29 mei 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Sam,
Thank you for your kind review! We’re so pleased we could bring your vision to life within your timeframe and that you found the team friendly and helpful. It’s wonderful to hear you had such a great experience all round!
Best Regards,
Madeline
Holts Gems Team
A very satisfied customer
Alicja, May and the team at Holts Gems have done the most wonderful job in interpreting my vision for a pendant and I could not be more thrilled with the result. They were patient and fun to work with and made the whole process special. They are also extremely good value which is a bonus! I cannot recommend them highly enough.
5 september 2025
Antwoord van Holts Gems
Hello,
Thank you so much for your wonderful review! We’re delighted that Alicja, May and the team were able to bring your vision for the pendant to life and make the whole process such an enjoyable one. It’s fantastic to hear you’re so happy with the result and found the experience both special and great value. Your kind recommendation means a lot to us, and we look forward to welcoming you back again in the future!
Best Regards,
Madeline
Holts Gems Team
My partner and I had a really great…
My partner and I had a really great experience with Holt Gems for my fiancé’s engagement ring. We had a lovely sales representative called Amy who really knowledgeable but also very friendly and not at all pushy or salesy. She really listened to what me and my partner we’re looking for in a ring and it wasn’t long until we were presented with our one.
Once we had found the ring, the next steps were very smooth and both Amy & Alicija were very helpful with organising payment and delivery. They were even kind enough to allow me to pay for it in three instalments.
Couldn’t recommend Holt Gems more highly. Great service, great selection of beautiful rings and great customer care.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Prashan,
Thank you so much for sharing your experience! We’re delighted to hear that Amy made the process of finding your fiancé’s engagement ring such a friendly, supportive and pressure-free experience. It’s also wonderful to know that Alicja was able to help make the next steps smooth and straightforward. We’re so pleased you found the perfect ring and truly appreciate your kind words about our service, selection, and care. Congratulations again on your engagement – we wish you both every happiness and look forward to welcoming you back in the future!
Best Regards,
Madeline
Holts Gems Team
Fantastic experience working with…
Fantastic experience working with Holts’ team on an engagement ring - really knowledgeable and a fantastic eye for the detail. Thank you very much!
18 mei 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Hermann,
Thank you so much for your kind words! We’re delighted to hear you had such a fantastic experience with our team and that their knowledge and attention to detail made a difference. It was a pleasure to help with such a special piece, and we hope you enjoy your engagement ring for many years to come!
Best Regards,
Madeline
Holts Gems Team
Amazing service from start to finish
Amazing service from start to finish - highly recommend
21 augustus 2025
Antwoord van Holts Gems
Hello,
Thank you so much for your kind words! We’re delighted to hear you had such a great experience from start to finish, and we truly appreciate your recommendation.
Best Regards,
Madeline
Holts Gems Team
Great, custom service
Great, custom service. Simei took my 'inspiration' list from my partner, talked me through all the different options and what to look out for and then showed me a large range of different options.
Over the session we narrowed it down to the ring I ordered. I didn't feel pressured to make a purchase at all and it was very enjoyable.
The ring was produced ahead of the estimated window, in time for me to pick up before a holiday and it went down wonderfully. I look forward to coming back when it comes to wedding rings.
31 juli 2025
Antwoord van Holts Gems
Dear Richard,
Thank you so much for sharing your experience! We're delighted to hear that Simei was able to guide you through the options and make the process enjoyable and pressure-free. It’s wonderful that your ring was ready ahead of schedule and that it went down so well – moments like these are exactly why we love what we do. We look forward to welcoming you back when it’s time to choose your wedding rings!
Kind Regards,
Madeline
Holts Gems Team
Antwoord van Holts Gems
Dear Angus,
Thank you so much for your recommendation! We really appreciate your support and are delighted you had a great experience with us.
Kind Regards,
Madeline
Holts Gems Team
Great service, amazing ring!!
On purchasing my ring I received an email to explain there had been a mistake on the website and that it somehow added 50% off to my total... they still honoured the price and I received it within 24 hours of ordering.. what a beautiful ring it was too!! Totally recommend these guys
30 juli 2025
Review zonder uitnodiging
Antwoord van Holts Gems
Dear Daryl,
Thank you so much for your lovely review! We’re so pleased to hear you’re happy with both your ring and the service you received. Honouring our commitments and ensuring our customers are delighted is so important to us, so it’s wonderful to know this made a difference for you. We’re delighted you love your ring and truly appreciate your recommendation!
Kind Regards,
Madeline
Holts Gems Team
Alicja was so helpful and we felt that we could trust in her experience and guidance !
Alicja was a pleasure to deal with, she gave us lots of guidance and we felt that we could trust in her experience - I am absolutely delighted with my beautiful ring and we would wholeheartedly recommend Holts Gems and especially Alicja !
9 juli 2025
Antwoord van Holts Gems
Dear Sarah,
Thank you so much for your kind words! We're thrilled to hear how happy you are with your ring and your experience at Holts Gems. Alicja will be over the moon to know her guidance and expertise made such a positive impact – she takes great pride in helping bring each piece to life. We truly appreciate your wholehearted recommendation and hope to welcome you back in the future!
Kind Regards,
Madeline
Holts Gems Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.