Home Group Reviews 

Used homegroup chat this afternoon to discuss repairs and got help from gavin. Very helpful and quick to respond to questions

Quick response and straight to the point and helpful

Timely response, and enquiry quickly handled on web chat bot

Appalling service!

Clyde was helpful and friendly
Great service.
Thank you

The customer service called Clyde was a great help thank you for sorting this out

Reece was very helpful and overall I have a very good experience with HomeGroup!

I discovered an unexpected leak from the Condenser boiler which left me without hot water and no heating.
The issue was flagged up as an emergency repair by the Home Group operative to be fixed within a few hours.Thank you Reece for making this as uncomplicated and straightforward as possible

Adriel was super helpful and professional. Answered my queries. Resolved the issue I had that had been causing me concern. Very happy with the service I received.

Not professional property is really dirty expecting me to clean it I have a disability the property is not suitable for me and they don't care small overpriced put there with no one in the area and no support network one of them was racist to me would nit recommend to anyone

Been left with no way to wash, or use the toilet due to tiles falling off the wall and the walls behind them being rotten due to moisture and black mould. Home group was told and my elderly mother was told nothing we can do it’s the weekend. Disgraceful. It’s a health and safety issue, she has existing medical issues. Home group also need to realise weekends is not out of hours. It’s the only time that people who work to pay their rent have free.

I contacted Home Group by live chat for the first time. I had a scheduled engineer visit for one day next week, but due to an unexpected appointment that afternoon, I was worried that the appointment might need to be rearranged. Clyde was very helpful, he spoke to the scheduling team and advised that the appointment would be conducted in the morning, enabling me to attend my appointment in the afternoon.

Quick and easy to get on the chat online

Used the online chat service for the 1st time after being a Homegroup tenant for near 22years.
Reece delt with my query quickly and efficiently and offered further help and advice to do with my enquiry. Very pleased with the help I received.

No repairs have been carried out on my gutters after two years and over 20 visits from repairs! Imagine living through that. Imagine over half of those visits were no shows! Imagine waiting in your flat all day for the failed visits. Then the work is never completed. Workmen visited again last week and didn’t touch my gutters.Imagine having bowls under your sink catching water from a repair 3 years ago that couldn’t be resolved as plumbers just bodged it or said the usual “Home haven’t got the money mate” . According to the Ombudsman Home Group makes a huge profit and CAN complete repairs.
What with nothing being done about the dog urine that’s been complained about the LOUD wake up from their ring doorbell and the lack of repair on my very blocked gutters I’ve come to the conclusion I need to take this further. Could Mark Henderson CEO contact me today I will keep this review as evidence as my housing manager doesn’t address my problems. I was told I’d receive an email which never arrived. Unfortunately the only person I will talk to would be Mark Henderson. I will await his call today. I just want to state I will be talking to nobody else but him. If Mark could also have ready reasons why I pay my service charges for maintenance which isn’t obviously carried out.
Reply to Stephanie- no I won’t phone and waste my time anymore- also I won’t be paying my service charges as the association is working illegally charging tenants for services not given. So no I won’t be phoning you can phone me!!

My question on the chat was answered quickly and efficiently.

Very polite and quick at sorting out problems. Trustworthy.

Reported a repair using online chat
Russell was polite and helpful

I would rate it 0 if I could despite it praising itself on helping domestic violence survivors they made no effort to help move me at all even though I was extremely high risk and even after social services and doctors pushing and pressing them! all thanks to them I still live in the same property I was abused in day in day out with long lasting and damaging effects on my mental health!!!
DISGUSTING HOUSING ASSOCIATION!