Homelocksmith Reviews 

Bait and switch scammers. Contacting my bank in the morning

I wish that I had read these reviews before calling this company. As everyone has said, when you are in a bind, and locked out of your house, minimal access to look up a company, you take a punt. I was also quoted 30 mins away when I booked, and a £49 fee. To their credit, he was only 10 mins over. Amazing that I was also told that my lock was a good secure one, and wow! also £180 suddenly added to the bill (sound familiar??). It cannot have been that good as it took him around 5 mins to drill it out. I was then quoted almost £100 for a replacement lock and a fitting fee. By then I had access to the internet, and found a good one in Screwfix for £50. Fitting is a simple screw in the door. I was then offered "a deal" of everything (currently £329) for £250. I just wanted the guy out so I agreed. Checking the lock afterwards, it shows no signs of Kite marks or anything to suggest it could be more than the £20 Screwfix basic lock. Have I been scammed???

Charged £125 for 15mins work - no parts used just a hammer - avoid at all cost

They are utterly vile. If you try to email to get something in writing, the email address that THEY PROVIDE does not work. Their quotes and their claims of arriving within 30 minutes are entirely false. Do not trust or use this company.

THIS MAN IS A SCAMMER

No stars unfortunately isn’t an option.

He preyed on me being locked out of my house with my 9 week old baby in a heat wave. Quoted £49, charged £180. The email address is inactive, the invoice on unmarked paper, my door completely broken and unsecured overnight alone with my baby, he spat all over my garden and left shards of metal all over the grass, his website shows fake trustpilot reviews, the list goes on. Avoid at all costs.

Way too expensive, but in a bind. £668 to change a lock.

Avoid at all costs

I would give it zero stars if I could.. completely fraud company. Was quoted £49 and was charged £200 for a simple job. Complete fraudsters would never recommend or work with them again

AVOID. Quoted £49, charged £199. No consent. No response.
We called this company in late May for a simple job: a combination lock that had stopped turning. We asked for a price upfront and were quoted £49. We asked directly if that was the full cost. We were told yes.
They turned up an hour late. The job took fifteen minutes. No parts were used or fitted, nothing was replaced. At no point during the visit, or after it, did anyone tell us the price had changed or ask us to approve a different cost. We found out we'd been charged £199, more than four times what we agreed, only when the invoice landed.
When challenged, the excuse offered was "parts and labour." There were no parts. There was fifteen minutes of labour, delivered an hour late. This isn't a pricing discrepancy, it's a quote that was abandoned the moment the door was open and we had no leverage left. We emailed the company directly to dispute it. Nothing. No reply, no acknowledgement, not even a token gesture toward resolving it.
This is not how a legitimate tradesperson operates. A real business gives you a price, honours it or explains and agrees any change before doing the work, and answers their email when a customer raises a complaint. This one did none of those things. We're left with an unauthorised charge nearly £150 over what we agreed, for a job that didn't need it, from a company that won't even engage with us about it.
Save yourself the trouble. Get everything in writing before they're in your building, because once they're inside, "the quote" appears to mean nothing.

i have the lock replaced 2 years ago by some one which cost me £275 all in and 2nd of june 2026 have called this company. and charged me £616.00 . for that price i could have replce full door with lock. never agin

Got an estimate quote of £49 to open a door and new locks starting at £39. When the locksmith came out he quoted £200 to open the door. £250 for a new lock. Job was done in under an hour, was a simple case of popping out the lock and replacing.
We were in a bind so paid but genuinely feels like extortion.
On the positive side they came within a couple of hours on a Sunday (had said they would be 30 mins but don’t want to split hairs).

DO NOT USE. In the telephone quoted £59 arrived and charged £350 to open a bathroom door. BE AWARE

I never imagined I would need to write something like this.
My 80-year-old mother was locked out of her home and searched online for a locksmith. She found Home Locksmith (homelocksmiths.co.uk) advertising a £59 call-out fee.
She called, was reassured on the phone, and expected a simple lockout service.
When the technician arrived, instead of attempting non-destructive entry or properly assessing the lock, he immediately started drilling the door. My mother is elderly and was distressed — she trusted that this was necessary.
At the end of the job, she was charged £1,790.
From £59 to £1,790.
She felt confused, pressured, and frightened. In that moment, she just wanted to get back into her home. No elderly person should ever be put in that position.
After researching further, I discovered what appears to be multiple websites operating under similar branding NEAT JOB LTD, with an romanian officer named DUMITRU FLORIAN, including:

homelocksmiths.co.uk
budgetlocksmith.co.uk
urgentlocksmith.co.uk
locks-unlock.co.uk
click2unlock.co.uk
yourlocallocksmith.co.uk
locksmithoncall24h.co.uk
doorunlock.co.uk

Consumers should be extremely cautious when dealing with businesses advertising very low starting prices online.

My advice:
Always request a full written quote before work begins.
Do not allow drilling unless absolutely necessary.
If vulnerable or elderly, have a family member present before agreeing to major costs.
I am sharing this so other families do not go through what ours did.
We already filled complaints to Trading Standards, HMRC, NCA, AML and Google.

Price went from £59 labour and £95 parts to £430 with zero intelligible reasons from Locksmith. Couldn’t explain why, just kept looking at phone and coming up with random numbers. Contact centre staff (bloke on whatsapp) rude and unhelpful. Also days later still no Invoice. DO NOT USE.

Called for a quote and told them i'll call them back. When called back the guy simply hanged up on me and blocked my number.
Glad these guys didn't come actally.

Called them quotes 30 mins arrival and £50 call out fee + materials needed. Arrived 1 hr 30 mins later. Accessed the locked door with ease (around 3 mins) no additional materials needed. Then quotes £228.00 for the job. Unbelievable! I point blank refused to pay that and the guy (George) eventually relented and charged £150. PLEASE AVOID.

Appalling to open a door on a piece of wire for 250. Avoid at all costs , karma will bite

Power to my Yale electronic lock on the front door died on me, had to call a locksmith to sort it so I could get into my flat. Spoke to a lady on the phone, explained my situation. Asked her if they can help to sort the lock, she said they would have to break the Yale electronic lock and replace with a general mechanical lock. It will be £49 call out and around £25 to £75 max to open the lock. When the locksmith turned up, told me he’d have to break through the lock and I’d have to replace it with a standard lock afterwards. He quoted me £49 for call out, and £149 to break my lock so I could get access to my flat. So the initial quote from the lady on the phone had doubled, called her to check the price and she said the price will vary depending on the lock and how much work is involved. The worst locksmiths I’ve ever dealt with, the guys asked how I wanted to pay, and made me pay before he would do any work. Broke the lock so I could get home, but they didn’t replace it. So now I have to get another locksmith to fit a new lock. Will not recommend this company to anyone, locksmiths charge what they want, no consistent prices on website. Rip off scamming company, should have realised considering all the negative reviews online.

Avoid at all costs. Were called out on a Friday night which I appreciate was out of hours. They sent a proper cowboy who "fitted" a new cylinder. The cylinder was the wrong size, stuck out way beyond the fitting & a dream for a burglar who would want to break in. Son purchased one at Screwfix next day & fitted. Got charged £319 for shoddy, bad work by the locksmith supplied by this company who havent had the decency to respond to my email requesting a refund on the cylinder. These are the companies that give trade a bad name. Do not use Homelock even if you are desperate. Would have given half a star if I could.

We contacted this company to resolve a broken cylinder lock. We were quoted £45.00 to attend and a lock replacement starting from £20 if the lock needed replacing.

The lock was removed by the locksmith who then went on to try and sell us a £12.99 cylinder for £120.00. I queried this being in the construction industry, and tried to call the company to clarify the price.

The company had diverted our number to the locksmiths mobile. The lock smith proceeded to message his "boss". All this seem to be part of the act.

I challenged him again as he was trying to sell a lock for £175.00 that I could buy for £39.90.

The locksmith who attended was very polite however his "boss" was clearly inflating prices by taking advantage of the situation.

The locksmith arrived and a convertible BMW which I thought to be odd as you would assume they would arrive in a van.

We paid the call our fee that suddenly went up to £49.00 and I supplied my own cylinder and fitted it in 30 seconds.

I'm surprised that I can find any mention of them being approved or part of a governing body.

Fortunately we didn't fall for the inflated prices however I can see how vulnerable or desperate persons could easily be conned out of money.

Such a shame as when calling a locksmith you expect a trustworthy and honest company, not a national company hiding behind trading as names and using local guys in cars with a small tool bag with a drill and a screwdriver.