Superb! Able to purchase our kitchen runner immediately from Homeloft that we couldn’t find anywhere else in the UK. We were able to track our item and were pleased to receive it within the time speci... Toon meer
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Great service, quick and communication good along the way. Delivery quick too. Product is as we want and arrived in good condition. Thank you
DO NOT BUY FROM THIS COMPANY! I ordered 4 items, cost over £250, only 3 arrived and took weeks to arrive. Items ordered were not as expected. I immediately contacted Homeloft and explained a... Toon meer
Bedrijf heeft geantwoord
Despite negative in-line reviews ( which had me worried!) everything worked perfectly. Prompt replies to written enquiries, prompt delivery. Item great. Well boxed, all parts present, easy assembly, n... Toon meer
3,7
Gemiddeld
529 reviews
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All good thought have pay vat as came…
All good thought have pay vat as came from usa but took 10 days
23 april 2025
Review zonder uitnodiging
Quality product thank you
Lovely American speakman shower head delivered very promptly from the US. How international trade should be!
21 maart 2025
Review zonder uitnodiging
Items arrived in good condition and…
Items arrived in good condition and great quality. They make a nice addition to the house.
1 april 2025
Review zonder uitnodiging
No problem ordering and delivery was…
No problem ordering and delivery was very good. Would use this company again.
9 april 2025
Review zonder uitnodiging
Good tracking available
Good tracking available when shipping from the US to the UK.
1 april 2025
Review zonder uitnodiging
Great product updated tracking will…
Great product updated tracking will definitely use again
1 april 2025
Review zonder uitnodiging
Very good transaction
1 april 2025
Review zonder uitnodiging
Very prompt and helpful service.
29 maart 2025
Review zonder uitnodiging
Nice toilet brush
Nice toilet brush, matches bronze finishes in our bathroom.
27 maart 2025
Review zonder uitnodiging
Mediation cushion (inflatable)
I love this inflatable meditation cushion. I've had a few for travel, but they just don't last. This one was a bit more expensive but it's worth it. 3 different inflatable chambers and strong seams, it also looks lovely. Great customer service, I'll be back.
17 maart 2025
Review zonder uitnodiging
Terrible experience.
Update: When installation was started it was found that the unit (Google Nest Thermostat) sent was a USA version product, not UK, and therefore unusable. This despite having specifically checked before shipment with HomeLoft that the goods would be UK spec.
When requesting to return for a full refund, I was informed I had to ship the goods to the USA for a refund, and I had to cover the associated International Freight costs. After numerous emails (around 70!) I finally received a partial refund on the shipping and a full refund on the goods.
This is NOT a UK company, it does NOT have a UK presence and it leaves its customers out of pocket for a fault that clearly sits with HomeLoft.
Do not touch them with a bargepole.
Good response from the support team.
Goods took longer than anticipated for delivery, but arrived as described.
15 maart 2025
Review zonder uitnodiging
Antwoord van HomeLoft United Kingdom
Hi Alex,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.
I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Thank you for your understanding and patience.
Regards,
HomeLoft
The site was easy to negotiate and…
The site was easy to negotiate and place an order. The time to delivery was a little long (>2 weeks), but the wait was worth it.
22 maart 2025
Review zonder uitnodiging
Transaction went well tracked my order…
Transaction went well tracked my order all the way through turned up when expected well done
18 maart 2025
Review zonder uitnodiging
The customer service was excellent.
The customer service was excellent.
14 maart 2025
Review zonder uitnodiging
Great product delivered on time
6 maart 2025
Review zonder uitnodiging
Cordless Lampstand
Product good value for money. Simple to order. Slight delay in delivery because HomeLoft were temporarily out of stock.
20 februari 2025
Review zonder uitnodiging
Terrible con of a company
Its a registered uk company that has a uk address and uk in the website name. Sold me an American version of the product and insist I send it back to America within 7 days for refund. Limited postage refund too. Terrible service. It’s a dishonest shell of a business.
25 februari 2025
Review zonder uitnodiging
Antwoord van HomeLoft United Kingdom
Dear Terence,
We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order ID this corresponds to so that we can look into the matter and get back at the earliest?
Regards,
HomeLoft
Pretty much as expected
Pretty much as expected. Promised delivery date was delayed after purchase by a couple of weeks - but second date was kept. Packaging could have better.
1 februari 2025
Review zonder uitnodiging
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