HomeLoft United Kingdom Reviews 529

TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Superb! Able to purchase our kitchen runner immediately from Homeloft that we couldn’t find anywhere else in the UK. We were able to track our item and were pleased to receive it within the time speci... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service, quick and communication good along the way. Delivery quick too. Product is as we want and arrived in good condition. Thank you

Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM THIS COMPANY! I ordered 4 items, cost over £250, only 3 arrived and took weeks to arrive. Items ordered were not as expected. I immediately contacted Homeloft and explained a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Despite negative in-line reviews ( which had me worried!) everything worked perfectly. Prompt replies to written enquiries, prompt delivery. Item great. Well boxed, all parts present, easy assembly, n... Toon meer

Bedrijfsgegevens


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

529 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 83% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 5 van de 5 sterren

Speedy Delivery

Ordered what I thought was a UK-based product, only to find it was starting out in New Jersey! Even so, it was with me in only a few days. Great service, especially just before Christmas!

2 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great product

Great product, though it did come unexpectedly all the way from the US, meaning it missed Xmas.

27 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

My lights were delivered this morning. Thank you

I ordered some chilli lights (order number: UK-HL#P90485182). I received a text message confirming that order had been received and I was informed that delivery would be around two weeks. I was shocked today 13th December, to find an email sent (in my spam email), confirming delivery on the 10th December (I ordered on the 2nd December), and left outside my back door. I was in all day on the Monday, and my back door is not very assessable. Unhelpful customer services, put phone down on me. I am now worried that this company is not legitimate. No communication from DHL.. the tracker was sent by homeloft? Please note an update on my feedback. Thank you I have received my lights this morning and in good working order.

13 december 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Hi Maggie,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Beoordeeld met 1 van de 5 sterren

Would not recommend

I have placed an order at the end of August. We still have not received the product. I do not recommend ordering anything.
Order update November : the order was not shipped, the item was no longer available!

1 oktober 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Beoordeeld met 1 van de 5 sterren

Overpriced and unable to contact them

I came across this company whilst researching a product I wanted to replace. Firstly, the email address is invalid. Secondly, the item in question should be under £10 or less, they are advertising it for £45.60, reduced from £75. I do not trust this company one bit!
Be very wary before purchasing from them.

27 oktober 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Hi Fay,

We are sorry to hear that. We are unable to locate your details in our system.

To assist you better, kindly provide us with your order number. This will help us quickly identify your order and address your concern.

Regards,
Akash

Beoordeeld met 1 van de 5 sterren

Worth shipping experience ever

Worth shipping experience ever. Over 30 days - product still not with me and then have heard it will have a US power supply/ plug when we use british. No way to get my money back currently - be very aware and do not order from this website!!

30 september 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 1 van de 5 sterren

Very expensive drop shipper!

Buyer beware! Dropshipping business! They buy products from Amazon & then sell them to you at 3-4 times mark up. Do your homework before buying from here.

10 september 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Beoordeeld met 2 van de 5 sterren

Dropshipping business

Dropshipping business which has a product from a well-known small business listed for £100 "reduced" from £170 on their site. The RRP of the product in question is actually just £50 and from a business which only sells through Amazon. This is, at best, a shady business.

2 september 2024
Review zonder uitnodiging
Logo HomeLoft United Kingdom

Antwoord van HomeLoft United Kingdom

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

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