Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Toon meer
Bedrijf heeft geantwoord
The lengthy wait was frustrating. We were over a month without hot water and heating during the coldest point of the year.salvation came in the form of a diligent and hard working engineer who got the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Contactgegevens
Queen Street 24, M2 5HX, Manchester, Verenigd Koninkrijk
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,7
Uitstekend
1K reviews
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Really polite engineer clean work and…
Really polite engineer clean work and didn't take long he knew exactly what the problem was and fixed it without any issues.
14 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
full of professionalism
full of professionalism. clean vehicle, technician very nice, polite. Wore shoe covers. I am very happy
13 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Excellent very professional
13 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very efficient service
Sean arrived at the property in double quick time.
He sorted the leak and all is good
Would recommend
Thanks
13 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Sean’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
on time,friendly.cleaned up as wellfirstcall out
on time,friendly.cleaned up as well
11 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Very tidy & knowledgeable Engineer
The service was brought forward 2 months.
The engineer arrived in good time after phoning beforehand.
He was very knowledgeable & informative about new styles of boilers & heat pumps for the future, Michael was very much a people person.
10 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Engineer was lovely
9 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Nadeem Zafar
Your engineer - Nadeem Zafar = was brilliant. His knowledge, manner and all round service was exceptional. Was very thorough, and took the time to explain things. Very well done!
9 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
helpful very caring
He was very helpful very caring told me what he was doing and why very pleasant man thankyou
8 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
very fast and efficient service start…radiator repair
very fast and efficient service start to finish
8 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Everything went smoothly engineer was…
Everything went smoothly engineer was polite and friendly 😀
7 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
The engineer was thorough and…
The engineer was thorough and understood the problem and fixed
it efficiently from initial phone call to final fitting excellent
6 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Poor communication ... as usual!
I dealt with this company and the mother 24/7 home rescue for a few years. The work itself is satisfactory. Communication is non-existing!
As a landlord, I booked the annual boiler service and gas safety certificate for one of my properties and I asked customer service to speak to the tenant directly to book a convenient appointment. They promised to come back to me after speaking to the tenant with a confirmatory email for booking. This did not happen yet!
They did the same last time when they booked an appointment and the engineer attended the properties and the tenant was not there. They asked me for £30 for abortion fees.
To make things worse, most of the time, I have to chase them for the certificate after work completion.
1 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
We’ve tried to find your details in our systems so that we can investigate this further. Unfortunately, we cannot find that information.
Could you please share your reference number with us? That will enable us to investigate this further.
Thank you for giving us a chance to improve.
Kind Regards,
Home Rescue 360.
Updated 9/3/2023:
Hello,
We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.
Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us till then. Your cooperation with us would be a huge favor. Thank you for notifying us and helping us improve.
Kind Regards,
Home Rescue 360.
Engineers was polite and knowledgeable…
Engineers was polite and knowledgeable about his job
1 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineers visit
ID:930854
The engineer called to confirm his arrival. I informed him that sadly my family had experienced a bereavement the previous Sunday. He completed the works required in a professional, empathetic and caring manner. There was minimal noise and intrusion and he left our home in a tidy manner having corrected the problem. He is a true credit to your company, thank you he was very kind.
1 maart 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Engineer was great.
27 februari 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was polite and helpful.
The engineer was polite and helpful.
It would be better if I could’ve booked a time slot rather than hang around all day
27 februari 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.
Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we
improve.
Kind Regards,
Home Response 360
Great experience all around
The engineer carrying out tests for our gas safety certificate was professional and polite. He was efficient and explained what he was doing as he carried out his tests. He also tried to call me beforehand to inform me that he was en-route (I missed the call, but 247 HR left me a voicemail telling me he wasn't too far away) Great service all around.
24 februari 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Excellent boiler service
The boiler service was carried out thoroughly by Scott. He notified us in advance and arrived on time. Scott was pleasant and polite, keeping mess to a minimum and tidying away efficiently. He explained what he was doing and why during his inspection.
24 februari 2023
Review zonder uitnodiging
Antwoord van HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.
Kind Regards,
Home Response 360
Antwoord van HOME RESPONSE 360
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
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