Honeybalm Australia Reviews 

Never received my order... extremely disappointed. I ordered 2 x sets of balms on the 2nd of December 2024, and never received them. I contacted the company several times throughout December and got no response. So disappointing at the customer service and lack of care for their customers.

My tracker says my order has been delivered and it has not.

This is mainly due to my disappointment with delivery as was ordered with plenty of time before Xmas as was purchased as gifts and although told was on its way didn’t receive till 31:12 very disappointing
Tried to cancel before dispatched but email not responded as purchased something else

I still haven’t received my order even though I have been told my order has arrived. I would never recommend this product and warn people about your brand. If I could take the star back I would. I want a refund!

I did not receive my order.
It was mark as delivered but never receive it. I ordered and paid quite a lot!

Loved the jars that they come in!! Was also very happy that my order was shipped & delivered in a timely manner.
I was expecting the balm to be thicker & wasn’t personally keen on the colouring left on my lips, but the person I gifted one jar to really liked it, so it essentially comes down to individual personal preferences. It’s a really nice, unique small gift idea, though.

I got my order in good time and was packaged so pretty. I love Honeybalm and all the different flavours you can get.

Order never arrived. No proper tracking - just fake link stating “your order has been delivered’ - wrong!! NO response to email. Zero customer service.
Do NOT purchase anything from this scam company.

I ordered my items several weeks ago that were gifts for Xmas over 100 dollars with and I am still yet to recieve them. So not very happy at all . I want be ordering again

NEVER GOT MY ORDER. Ordered weeks ago kept getting emails saying it’s on the way then I got an email saying it’s been delivered which is never was. Extremely disappointed I’ve tried contacting them still no response. I want my money back.

Customer Service-
At first I thought it was a scam because of the fact it was called Honeybalm Australia making me think it was an Australian business and suddenly finding out it was being shipped from China. However after asking them about it, they were quick to respond and told me it’s not an Australian company or a Chinese one, it’s a Dutch company that has different branches for different countries, such as honeybalm US, Honeybalm UK etc. Knowing that they’re an international business and not just an Australian based one makes using a Chinese shipping company make more sense since shipping to Australia internationally can be expensive. However, I do think they need to make it more clear that it’s a international business with branches rather then a country based one to avoid confusion as I’ve seen similar confusion on Honeybalm UK and Honeybalm US reviews. I also had some questions regarding some of the ingredients in honey balm and were also quick to respond regarding that and clarify more about them.

Shipping-
I got my honey balm within a week or two of ordering so it was strange to see so many reviews about how they had ordered a month before Christmas and it didn’t arrive. I assume maybe during Christmas they got more orders than they could handle, causing slower shipping times and struggled to respond to all their customers

Product-
The container is super cute and great for any summery or cottage like aesthetics you maybe going for. I don’t usually like jarred lip balm because I hate the idea of putting my fingers in it to get the lip balm and tubed lip balm always seems to get dirty somehow but the little applicator that you can use is so cute and useful for putting the lip balm on your lips and keeping it clean. I got caramelised pear and chocolate, I tried the canalised pear and it smells exactly like it and has a subtle hint of caramel in its flavour. The lip balm is long lasting and not too thick as long as you don’t put too much on the applicator like I did the first time I tried it. It also makes my lips look nice and glossy like a lip gloss but without the pigment and thick feeling. It’s also helped with my dry chapped lips. Would definitely buy again and am thinking of grabbing the peppermint and original honey once I finish these ones

I have never received this order that was placed early December and was for a Christmas gift
Very disappointed

Heard alot about this and I'm really impressed. Smells divine and I actually put a little bit on my cuticles. When your in air con every day it's awesome

My lips are lush smooth and soft love it. Tastes nice as well.

Never arrived and ordered as a Christmas gift for my daughter

I gave these as gifts and everyone absolutely loved them, family asked where they are from and they were so suprised at the amazing deals you guys have.

Delivery slow and conflicting emails on delivery status. Still not received. If product is good I may up my stars.

ordered 4 balms as Christmas presents ordered long before Xmas they did not get delivered until after xmas . i had to run out on Xmas eve to buy more presents .Now i am stuck with 4 balms ,No email from the company no apology ,no explanation .Just kept sending me emails of other balms i could buy and discounts if i did ,NOT good enough.DO BETTER

Love the product, gave out as small Xmas gifts. Need to improve tracking and customer service however

Everything went wrong! Firstly I continued to get numerous messages saying the bees were busy and my parcel would be delivered between 10-20th December 2024. Didn’t happen! Then a message saying it was delivered when it wasn’t. Then saying the address was incorrect which it wasn’t, so that msge said send an email if not delivered which I did. Now 29/12, no answer to the msge no parcel.