hookandloom.com Reviews 

I love these rugs. The customer service is excellent. If you want real wool or cotton this is a go to place. This is a fourth purchase and never unhappy.

I'm a repeat customer of Hook & Loom. I like the selection of flat and loom weaved rugs. I often sit on the rugs with my grandchildren and cats and really like that the rugs are free of chemicals and synthetic materials and that they are easy to clean. I also like that they are ethically produced.

I just had new wood floors installed throughout the kitchen and dining areas in my home. I needed nice washable runners to protect the floors from food prep and cleanup drips. The rugs i bought from Hook & Loom are perfect - beautiful and practical. I am also always thrilled when i can support small, environmentally sustainable companies.

The ordering was easy. The rug was shipped early and received fine. When I opened it up it had some fray in the edge. Unfortunately the fray is on the edge that shows. There are also some snags already. I'm not sure where those came from.

Great price for the size of the rugs. Great quality. Also love the process of using reclaimed fibers. Quick shipping of the sample and easy payment. Highly recommend!!

Although my delivery was a bit slow, I like everything about this company. I like that it is an eco-aware company most of all, I like that it is small, and feels personal. I like the rugs, and find them to be practical and beautiful, well-made and everything they are advertised to be.

I'm not certain why I received this survey since the rugs have not yet arrived. They have a February arrival date, and it is now mid-February. I have not heard further as to the status of the rub.

I love my rugs, and they came well protected for shipment. I am all about the environment so I am thrilled to have cotton rugs made in India. The rugs look great on my bedroom floor and keep my feet warm!!

I ordered a rug from Hook and Loom, put it in my baby’s room then realized it very clearly smelled moldy. I called the company and they said this was normal and that it was from the “spices used in India where they create the rugs.” This is absolutely not what caused a moldy smell, they clearly don’t have good practices with storing their rugs and should not be selling toxic, moldy rugs, this is a health hazard.

I could not be more thrilled with my experience with this company. My rug arrived with the most minor of issues, and when I reached out to customer service to ask for tips on fixing it, they immediately ordered a replacement to be shipped and given an extra QC check. I was blown away. I even told them I would’ve been happy fixing the tiny issue myself and their response was that they care deeply about their customers and wanted to make it right.

The rug is beautiful and high quality. I love everything this company stands for, from its eco-friendly stance to its fair labor commitment.

Bait and switch. I ordered about four rubber rug grips, spent over 100 dollars. Waited a week and there were no order updates. I finally emailed them and was told these do not SHIP without the purchase of their rugs. Snide asshat told me that it was on their website. I looked on the product description and it did not say this at the top of the information, only that it was "suggested" to buy the rugs. Then in small print, scrolling down, was this information. I took screenshots and sent to to them. I was told it would be "shared" with the management. Poor practices.

Hook & Loom's online chat helped me with picking a rug.

Incredible quality for reasonable prices. this was the purchase of our second carped from Hook&Loom and we are very happy with our purchased.

I appreciate you offering samples, they arrived promptly and were very useful to help me make a decision. I also was impressed that you emailed to verify the items in my order were what I intended. My rugs arrived as scheduled- and I’m very pleased with them! Feel great underfoot, the quality is very good and prices reasonable. I am a completely satisfied customer, and very much appreciate you personalized customer service.

There is something so refreshing about ordering on your website. Everything is so clearly laid out and organized. There is also so much transparency about price, texture, how thick each rug is, etc... And the rug itself is so beautifully made. It is a soft cotton and the colors are rich and deep. I love it!

Better than I could have wished, these rugs are thick soft and heavy. Excellent quality and craftsmanship. I’m very pleased I found your shop on the web and will be back for future needs. Also very well packaged with fast shipping.

Easy, seamless and such lovely rugs to choose from.

Customer service was excellent. Shipping was prompt.

The wool rug came several days before the pad as somehow FedEx separated them. The rug is beautiful, soft, springy and I love it. The pad arrived in only a plastic wrap and was partially soaked in possibly water. The shipper did not disclose why it was delayed, nor whether it had been damaged in shipping. I notified Hook and Loom and a replacement pad was sent via USPS wrapped in plastic and boxed. It arrived after several more days in good condition. I now have my living room back together and love the new look and feel of the rug. It was worth the wait and the cost was very reasonable. Thank you

I ordered rug samples, which arrived quickly. However, the 8 x 10 wool rug we chose based on the sample was significantly lighter, and the way it was shipped is a problem. Instead of being tightly wrapped around a cardboard cylinder (like most expensive wool rugs), it was shipped in a "U" shape, which created significant wrinkles in the center of the rug. After giving the rug weeks to settle, it is still wrinkled, and customer service was of no help. I was instructed to move the rug to an area where it can be walked on and vacuumed regularly. How many homeowners have ample open space to leave the rug until the wrinkles flatten? For the price, I would have expected quality service. If you decide to order from Hook and Loom, be aware that you may end up with an expensive rug that has quality issues.