I bought a 2026 Elita step through Ebike and a 2025 Elita Ebike demonstrator. After having spent several hours now on each bike they feel solidly built and are a pleasure to ride. Due to their direc... Toon meer
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We bought FLAME and BLAZE for myself and my husband two weeks ago. We went out for family bike riding with my two boys 4y & 7y and rode about 15km along the bike trails in Brisbane. It was nice and sm... Toon meer
Great customer care and very helpful! Thankyou for explaining everything to me and my son about the bike parts, my son also really appreciated the experience. Very happy with the bike.
Andy is extremely supportive and the service is by far the best I’ve seen. Quality of the ThunderX is great, and fast delivery from original purchase date. Andy went beyond expectations by guiding me... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Horaciobikes is an online bicycle shop based in Brisbane. Fast delivery nationwide and Free local delivery in most Great Brisbane regions. Our bicycles are proudly designed in Australia, fulfilling the outdoor needs of Australians with exceptional quality at unbeatable prices. We use renowned brands for our bicycle parts and undergo professional testing to ensure their quality, making our bicycles suitable for both beginners and experienced riders.
Contactgegevens
Unit 3/22 Central Ct, 4118, Hillcrest, Australië
- info@horaciobikes.com.au
- horaciobikes.com.au
4,9
Uitstekend
441 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything you advertised was spot on…
Everything you advertised was spot on true and correct. That's rare to the extreme these days. I have already recommended you guys to several people, couple of friends and a few strangers when I'm out n about. Thank you.
31 januari 2025
Antwoord van Horaciobikes
Dear Warwick,
Thank you so much for the kind words and support—it truly means a lot to us. We're incredibly grateful for your recommendations and honoured by your trust. If there's ever anything we can help with, we’re always here for you. Wishing you many great rides ahead!
Best regards,
Horaciobikes Team
Pretty good
The delivery was very fast and the bike handles really well, more people should use this brand.
22 maart 2025
Review zonder uitnodiging
Great customer service
Andy treated us really well. We were able to test the bike sizes to find the right one and bike arrived ready to ride. Thanks Andy.
27 februari 2025
got it earlier than expected
got it earlier than expected. quality products and value for money
26 februari 2025
The customer service is outstanding
The customer service is outstanding, from the moment I turned up for a test ride i was made to feel like they cared, to the delivery of my bike,I love my new bike, i have major health problems and need to exercise we live in a very hilly area the bike does it with ease highly recommend great service great price
4 maart 2025
Low quality
Bike is low quality. This is not the ebike I am expecting. The bike is noisy while driving. Only till 3 P which in the video is till 5
4 maart 2025
Antwoord van Horaciobikes
Hi Richard,
We take all feedback seriously and are committed to providing high-quality bikes. Quality is a top priority for us, and we’d love the opportunity to understand what went wrong. We have already contacted you. Please check your email and let us know how we can help! Your feedback is valuable, and we’re here to help!
Best regards,
HoracioBikes Team
----------------------------------Updated reply--------------------------------------------
Hi Richard,
Thanks for your update. We’re sorry to hear that the bike isn’t meeting your expectations. We have already reached out to you via email and would love to assist. Could you let us know exactly where the noise is coming from? It may be an installation issue, and our technicians are happy to guide you through troubleshooting or adjustments.
Regarding the assist levels, the model you purchased has 3-speed assist modes along with a push-assist mode. We have never advertised it as having 5 assist levels, so there may have been some confusion. If you have a reference, feel free to share it with us, and we’d be happy to clarify.
If you would like to solve the noise issue you mentioned, could you please check your email and get back to us—we’re here to help!
Best regards,
HoracioBikes Team
pleased with quality and service
pleased with quality and service, delivery charges could have been cheaper as requested to purchase 2 bikes
25 februari 2025
Quick enough to send out
Quick enough to send out, pity freight company took 5 days to get it to me. Quick to respond to a query to the service dept.
24 februari 2025
Antwoord van Horaciobikes
Hi Allison,
Thank you for your review! We’re glad you were happy with our quick dispatch. Your order was picked up by the carrier on Monday afternoon from our Brisbane warehouse, and by Friday morning, it arrived in Southwest Victoria.
We always hope for the fastest possible transit times, and we appreciate your patience. Your feedback is valuable, and we’ll continue working with the carriers to ensure a smooth delivery experience.
Enjoy your ride! 🚴♂️
Best regards,
HoracioBikes Team
Great bike but the downside was how…
Great bike but the downside was how long the shipping was
24 februari 2025
Antwoord van Horaciobikes
Hi Hunter,
Thank you for your review! We’re happy to hear you’re enjoying your bike. Your order was picked up by the carrier on Monday afternoon from our Brisbane warehouse and by the next morning, it had already arrived in NSW, which is a very fast transit time.
Unfortunately, the first delivery attempt was unsuccessful because Authority to Leave was not selected at checkout, meaning the carrier required a signature to complete the delivery. It seems they were unable to find someone available to sign, so they marked it as "no one in attendance." As a result, there was a delay while they attempted delivery again later.
We understand that waiting for a package can be frustrating, and we truly appreciate your patience. We will continue working with our shipping partners to provide the best experience possible.
Enjoy your ride! 🚴♂️
Best regards,
HoracioBikes Team
Excellent customer service
Excellent customer service! Went above and beyond to make sure the order was made and delivered on time.
18 februari 2025
Great all round
Lulu was so helpful and patient in answering my many questions. I'm not an online shopper so hesitant going online. The part i eventually ordered arrive promptly and safely. So summarizing - Great customer service; Great price; Great business which i will definitely go to again.
24 februari 2025
Super-duper happy with my E-MTB
Super-duper happy with my E-MTB. A huge thank you to Lulu and Andy. The customer service is amazing. Not only are they friendly and welcoming, they're very accommodating, took the time to answer all my 'newby' questions and clearly enjoy what they do. I highly recommended.
20 februari 2025
Very responsive and helpful
23 februari 2025
The customer service blew me away
The customer service blew me away. Every request was accommodated. We went thru about 10 emails between initial enquiry to order and refinement and eventually delivery.
Sharon in particular was very patient and I was most impressed.
I have received the bike. It looks premium. In the process of assembling it.
Shipping from Qld to Adelaide wasnt expensive and including accessories cost me less than a similar bike from a popular bike chain store less than 3 kms from home.
23 februari 2025
Extremely responsive and helpful
Extremely responsive and helpful, went the extra mile to secure what I was after even when stock was limited. Admin was great and support during purchase was also great. Bike rides great. Value is great. I would highly recommend purchasing from here.
5 februari 2025
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