Wir haben Urlaub in Albanien gemacht und ich habe insgesamt 8 eSims gebucht. Von der Bestellung bis zur Einrichtung hat alles wunderbar funktioniert. Die App dazu ist top. Eine eSIM wurde wahrscheinli... Toon meer
Bedrijf heeft geantwoord
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Simple and easy to install e-sim. Price is very good, network and connection is very good. Customer support is excellent. If your phone doesn't accept e-sim, CS can give your money back or you can... Toon meer
Bedrijf heeft geantwoord
Really supportive and responsive customer service. Was having issues and they sorted it right away which is a great relief. Very affordable and good plans.
Bedrijf heeft geantwoord
Спасибо за таких чудесных людей,они мне помогли быстро качественно и надежно установить есим. Оказывается все таки в мире есть еще чудесных и добрых людей. Спасибо за есим,мне очень понравился. За всю... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horizon eSIM provides prepaid travel data through our website and iOS and Android apps. Compare country, regional and global plans by data allowance, validity, coverage and total price before you buy. We also offer dedicated Kosovo plans; always check that your selected plan covers every destination on your trip. Buy now, travel later. Unused plans have no deadline for first use. Buying or installing an eSIM does not start the plan's validity. The purchased validity period begins only when the eSIM first connects to a supported mobile network in a destination covered by that plan. You can install over Wi-Fi before departure and keep the plan ready for a future trip. Use your travel data for maps, messaging, bookings and email. Hotspot sharing is free on every Horizon plan. Horizon plans have no throttling. Connected devices share your plan's data allowance. Actual speeds vary with your device, local network, signal and congestion. You need an unlocked, eSIM-compatible device. Our plans provide data, while your regular SIM can remain available for calls and texts, subject to your home carrier's charges. Setup and compatibility guides are available on our website, with app and website content in ten languages. We provide 24/7 human support in all languages, with guaranteed instant replies. Email support@horizonesim.com, call +383 49 809 092, or message us on WhatsApp at +385 99 741 6534. Installation help and contact options are at horizonesim.com/help and horizonesim.com/contact. We always refund the full amount paid on request, whether an eSIM or top-up is unused, partly used or fully used. There is no request deadline, and giving a reason or completing troubleshooting is not required. Include your order number and checkout email so we can verify the purchase. Read the full policy at horizonesim.com/legal/refunds. Horizon eSIM is the consumer brand of LuShen L.L.C., business registration 812292598, Agim Ramadani C3/7, 10000 Pristina, Kosovo. Our terms, privacy policy and contact details are published at horizonesim.com.
Full refund on request
Used or unused eSIMs and top-ups. No request deadline.
We always refund the full amount paid on request, whether your eSIM or top-up is unused, partly used or fully used. There is no time limit, and you do not have to give a reason or complete troubleshooting. Email support@horizonesim.com with your order number and checkout email so we can verify your purchase. Refunds go to the original payment method; bank processing times apply. Full policy: https://horizonesim.com/legal/refunds. We provide 24/7 human support in all languages, with guaranteed instant replies.
Contactgegevens
Agim Ramadani C3/7, 10000, Pristina, Kosovo
- +38349809092
- support@horizonesim.com
- horizonesim.com
4,8
Uitstekend
58 reviews
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Best Provider
Best Provider, Best Price
Real support
I wish I had installed it before I would have saved a lot of money and time
17 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for your amazing feedback! We're glad you found great value in our plans and support. We look forward to keeping you connected wherever you travel!
The Horizon eSIM Team
Really supportive and responsive…
Really supportive and responsive customer service. Was having issues and they sorted it right away which is a great relief. Very affordable and good plans.
17 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Kelly! We're happy our support team could resolve your issue quickly. We really appreciate your trust and kind words!
It was a good experincr
17 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Muhammad! We're glad you had a good experience with Horizon eSIM. We look forward to serving you again on your next trip!
eSIM in Albanien
Wir haben Urlaub in Albanien gemacht und ich habe insgesamt 8 eSims gebucht. Von der Bestellung bis zur Einrichtung hat alles wunderbar funktioniert. Die App dazu ist top. Eine eSIM wurde wahrscheinlich falsch eingerichtet aber das wurde via Horizon App angezeigt und gab es direkt Whatsapp Kontakt zum Anbieter. Die Karte wurde innerhalb 30 Min. einfach nochmal neu ausgestellt. Preis unschlagbar und wir sind in Dürres mit 5g unterwegs. Kann ich weiter empfehlen!
12 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Danke, Tobias! Freut uns, dass ihr zufrieden seid und wir euch schnell helfen konnten. Viel Spaß weiterhin in Albanien!
Best choice for Serbia
Best choice for Serbia. Good coverage, good speed, best value for money! Great support.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thanks, Ilya! Great to hear it worked so well in Serbia. Enjoy your travels!
Antwoord van Horizon eSIM
Thanks for the review! Glad everything worked smoothly for you.
Excellent product and great support.
Service team were extremely helpful and supportive in assisting me to resolve my issue. The eSIM has worked extremely well and would definitely use again. Great value, great service and excellent support.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thanks for the kind words! Glad we could help get things sorted. See you on your next trip!
Simple and easy ro install e-sim
Simple and easy to install e-sim. Price is very good, network and connection is very good. Customer support is excellent. If your phone doesn't accept e-sim, CS can give your money back or you can get possibility to install e-sim to somebody elses phone.
I highly recommend it.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Karolina! Happy we could help, and thanks for recommending us.
Works great
24 september 2026
Antwoord van Horizon eSIM
Thank you, Grega, we’re glad your Horizon eSIM worked great!
Antwoord van Horizon eSIM
Thank you, Krzysztof, we’re happy everything worked smoothly and just as expected!
Very friendly and helpful
7 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Antonia, we’re so glad our team could help!
excellent customer response
excellent customer service, immediate assistance and advice always provided
5 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Riccardo, we’re happy our team could provide quick and helpful support!
Support And Price Are Good
I bought a Horizon eSIM for my trip to Cyprus and had trouble getting it connected when I arrived. I contacted support on WhatsApp, got a quick reply, and was online quickly. Thank you for the fast help! I'd recommend them to friends.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for recommending us, we’re glad our WhatsApp team got you connected quickly in Cyprus!
Very good experience
Very good experience, the person that was helping me when I had trouble was very helpful
4 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Michelle, we’re glad our team could help you enjoy a great experience!
Support service is like a flash!
The service is great. I met this application through recommendation. And my experience is great ever since I started using it. Especially, in contrast of others, this application has great support service. They are faster than sonic when it comes to assist you. Highly recommend this one. The most important, the prices are very reliable!
1 oktober 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Oguzhan, we’re thrilled you enjoyed our speedy support and great prices!
Antwoord van Horizon eSIM
Thank you for your kind words, we’re happy you’re enjoying Horizon eSIM!
Great help
Great help, very patient with me. Much appreciated.
29 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for your review. Glad that you were happy.
Great service
Great service. Helped me promptly when I needed. Highly recommend services.
19 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, Aman! We’re glad we could help when you needed it. We appreciate your recommendation and your trust in Horizon eSIM.
Very good support!
26 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, our idea of the business is to always solve all the potential esim issues as soon as possible.
I used this esim in Germany
I used this esim in Germany, it was working perfectly with vodafone network. I had 5G all the time
24 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Glad that it worked flawlessly. Thanks for using our esim.
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