Wir haben Urlaub in Albanien gemacht und ich habe insgesamt 8 eSims gebucht. Von der Bestellung bis zur Einrichtung hat alles wunderbar funktioniert. Die App dazu ist top. Eine eSIM wurde wahrscheinli... Toon meer
Bedrijf heeft geantwoord
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Simple and easy to install e-sim. Price is very good, network and connection is very good. Customer support is excellent. If your phone doesn't accept e-sim, CS can give your money back or you can... Toon meer
Bedrijf heeft geantwoord
Really supportive and responsive customer service. Was having issues and they sorted it right away which is a great relief. Very affordable and good plans.
Bedrijf heeft geantwoord
Спасибо за таких чудесных людей,они мне помогли быстро качественно и надежно установить есим. Оказывается все таки в мире есть еще чудесных и добрых людей. Спасибо за есим,мне очень понравился. За всю... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Horizon eSIM provides prepaid travel data through our website and iOS and Android apps. Compare country, regional and global plans by data allowance, validity, coverage and total price before you buy. We also offer dedicated Kosovo plans; always check that your selected plan covers every destination on your trip. Buy now, travel later. Unused plans have no deadline for first use. Buying or installing an eSIM does not start the plan's validity. The purchased validity period begins only when the eSIM first connects to a supported mobile network in a destination covered by that plan. You can install over Wi-Fi before departure and keep the plan ready for a future trip. Use your travel data for maps, messaging, bookings and email. Hotspot sharing is free on every Horizon plan. Horizon plans have no throttling. Connected devices share your plan's data allowance. Actual speeds vary with your device, local network, signal and congestion. You need an unlocked, eSIM-compatible device. Our plans provide data, while your regular SIM can remain available for calls and texts, subject to your home carrier's charges. Setup and compatibility guides are available on our website, with app and website content in ten languages. We provide 24/7 human support in all languages, with guaranteed instant replies. Email support@horizonesim.com, call +383 49 809 092, or message us on WhatsApp at +385 99 741 6534. Installation help and contact options are at horizonesim.com/help and horizonesim.com/contact. We always refund the full amount paid on request, whether an eSIM or top-up is unused, partly used or fully used. There is no request deadline, and giving a reason or completing troubleshooting is not required. Include your order number and checkout email so we can verify the purchase. Read the full policy at horizonesim.com/legal/refunds. Horizon eSIM is the consumer brand of LuShen L.L.C., business registration 812292598, Agim Ramadani C3/7, 10000 Pristina, Kosovo. Our terms, privacy policy and contact details are published at horizonesim.com.
Full refund on request
Used or unused eSIMs and top-ups. No request deadline.
We always refund the full amount paid on request, whether your eSIM or top-up is unused, partly used or fully used. There is no time limit, and you do not have to give a reason or complete troubleshooting. Email support@horizonesim.com with your order number and checkout email so we can verify your purchase. Refunds go to the original payment method; bank processing times apply. Full policy: https://horizonesim.com/legal/refunds. We provide 24/7 human support in all languages, with guaranteed instant replies.
Contactgegevens
Agim Ramadani C3/7, 10000, Pristina, Kosovo
- +38349809092
- support@horizonesim.com
- horizonesim.com
4,8
Uitstekend
58 reviews
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I had a great experience with Horizon
I had a great experience with Horizon, while travelling in Caucasus (Azerbaijan and Georgia). Set up was easy and quick, network worked well (I travelled in the cities only). If sometimes after switching from wifi the network was not working (but this can be also an issue of my phone), simple switching off/on my phone always helped. I can definitely recommend Horizon as a great price-value service.
16 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for using us. It was a pleasure to help and make the trip enjoyable.
Excellent customer service
Excellent customer service. When I had issues with my wife’s eSIMs, Horizon helped me out immediately. Very impressed with their feedback and genuine attempt to make things right for me. In addition, their prices are the best I’ve seen.
25 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Hi Mac,
Glad that we could solve it in no time.
This service offers exceptional speed
This service offers exceptional speed, reliability, and competitive pricing, providing excellent value for money. The customer support team is highly responsive and helpful, making my trips to India and Qatar significantly more convenient.
24 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Happy to hear from you that it worked flawlessly in Qatar and India.
Support is amazing
Support is amazing, internet works fast. Thank you once again
23 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Happy that you enjoyed the service and thst as described in our plans the internet works fast.
Amazing esim best staff.
23 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thanks Blend. We try to solve all the request instantly.
Thank you so much
Thank you so much. It's working flawlessly in India with Jio.
20 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Happy to hear back that our esim is working flawlessly in India.
i bought europe esim and it wasnone…
i bought europe esim and it wasnone click instal and i had all the time super fast internet. First time using esim but it was so easy and fast
19 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for using our esim and happy that it worked great and you are satisfied.
Спасибо за таких чудесных людей,они мне…
Спасибо за таких чудесных людей,они мне помогли быстро качественно и надежно установить есим. Оказывается все таки в мире есть еще чудесных и добрых людей. Спасибо за есим,мне очень понравился. За всю поездку я не разу не пожалела. Всем советую и друзьям посоветовала
19 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Большое спасибо за такие тёплые слова! Мы очень рады, что смогли помо
Great service and support available…
Great service and support available 24/7. I definitely recommend it. Thanks Lur for your help 🙏🏻
17 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, It was a pleasure to make it work so you can enjoy your trip!
Super eSim Anbieter
Super eSim Anbieter. Leichte Installation über die App. Sehr schneller und guter Service bei Fragen über WhatsApp.
16 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Vielen Dank für deine tolle Bewertung! Schön, dass du zufrieden bist 😊
I bought this esim when traveling to Albania and Greece
I bought this esim when traveling to Balkan on my trip to Albania and Greece. The connection was really good, esim was connecting to Vodafone and I had all my trip 5G
2 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
I'm happy that you enjoyed our service, yes we always deliver what we promise.
Foarte receptivi operatori atunci cand…
Foarte receptivi operatori atunci cand am avut nevoie de ajutor pentru instalarea cartelei
15 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Mulțumim, Emilia! Cu drag, oricând 😊
100% availability
100% availability, and with the support had best experience! I would recommend for the lower prices also
1 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for trusting us. We try to answer all our clients within the minutes and always solve the problem.
Great service!
10 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for using our esim. Happy that you enjoyed it.
The developer of this app is amazing
The developer of this app is amazing. He helped me more than what I asked for. He provide me with more GB for free. Thanks Horizon support.
Horizon is an outstanding app for your travel.
9 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you, yes we try to help every one of our clients as soon as possible (within minutes usually).
very helpful
7 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for using our esim.
Ich habe gearde eine Esim-Karte bei…
Ich habe gearde eine Esim-Karte bei Horizon gekauft. Bei der Installation und Aktivierung hatte ich Schwierigkeiten, da ich gerade kein grosser Kenner der Mobilefunkeinstellungen auf Handy`s bin. Ich habe dann Hilfe angefordert und da hat sich ein Mitarbeiter von Horizon gemeldet. Zusammen haben wir das Problem gelöst und er war dabei extrem hilfsbereit und geduldig. Vielen Dank dafür....
7 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you for the kind words!
First the esim wasn't working in…
First the esim wasn't working in Kosovo, but the support sent me a new one asap so great customer service
5 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
We try always to find the solution for our clients. Thank you and hopefully you enjoiyed the stay in Kosovo
The best provider I have ever used!
A really serious provider with a super great support that is available 24 hours a day the esim is super easy to set up and the Internet is super fast I am currently in a village abroad and even here it is mega fast and priced also top also because of the small problems I had with the order that were quickly fixed additional data volume given a clear purchase recommendation !!!
5 september 2026
Review zonder uitnodiging
Antwoord van Horizon eSIM
Thank you very much for the kind words! Yes, keeping the customers happy is our main goal.
Super fast!
Super fast!
Needed help and got an answer in the same minute!
And cheap!
I can recommend!
28 augustus 2026
Antwoord van Horizon eSIM
Thank you, it was our pleasure to solve the issue instantly.
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