horrormerch Reviews 

This is the most horrifying company I have ever had to deal with. I placed an order over a year ago and never received it. Every few months or so I would contact them about just canceling my order if they were not going to send it, They would not cancel my order just kept saying that it wasn't able to ship because one of my items was a preorder item. Still after a year of going back and forth with them in email I still have not received my order or my money back. They sent an email saying that it had been more than 180 days since the order and would not refund me my money, they claimed to have sent an email with a gift card to use as payment for my order. And as no shock the gift card doesn't work. I have been trying to reach them for days and they will not answer my emails. I guess I'm just out the money I spent. So I say to stay as far away from this company as you can. I have even sent an email saying that maybe I should contact the better business bureau.. And still I haven't received a response back. Something needs to be done about them but I don't know what.

This is literally the worst company I’ve ever had to deal with. Avoid at all costs.
EDIT: Also every time you respond to a customer complaint to make it seem like the customer is in the wrong for having to wait a year and half for products, YOU look unprofessional. Clearly your business isn’t working if this many people find it to be a scam. The common denominator is you. I received and replied to all of your emails including the one offering me a refund that you eventually acted like you didn’t send. This company is *terrible* and I reiterate, avoid at all costs. As everyone can see, aside from being unprofessional they are rude and ungrateful to those spending their hard earned money. Don’t give them money.

Well, I hope you have time because this may run a bit long…
When I first ordered from HorrorMerch, I did the Buy 3 Get 2 free t-shirt order. (Free shirts-pick one, one mystery)
All was fine and the free shirt was a really cool one, thankfully.
Next order, was more t shirts. Again, no problem.
My next few orders are where the problems began…
Placing preorders has never been so stressful with companies as much as Horrormerch. When an order contains preorders, generally with figures, the whole order won't ship unless all items are available. A lot of companies do this, so I understand that…BUT, if a preorder releases way before the next, they won't hold the item for you unless you A) pay an EXTRA $8 to ship preorders that become In Stock within that order. B) Choose to cancel to which they WILL NOT refund you money, just a gift certificate/store credit to only order more stuff from them or C) When they email you, and do not respond, they cancel it themselves, and "give you store credit".
Then there is also D), they do not contact you AT ALL, and just cancel it.
D) has happened on a couple of occasions.
I preordered some shirts with in stock shirts and did the Buy 3 Get 2 free. They sent me 4 of the 5 shirts, but the fifth was not in stock yet. I would check my account many times to see if it had shipped yet, but it hadn't. I stopped looking for a while, and one day, noticed on my account, it said "Fulfilled" and with the date. I immediately emailed them about it to ask why I hadn't received it, or for shipping info/tracking number. It was explained to me that the production of the shirt had been discontinued and my order had been fulfilled. I asked about a refund for the shirt, they said that since I received ONE free shirt, the whole thing had been fulfilled. Would not give me a refund, no store credit, wouldn't offer a different shirt, and wouldn't even offer the difference in price being that it was a raglan shirt and cost a few bucks more.
The next issue was a figure I preordered and even paid extra $8 to send me the other preorder that came in stock in the order that they ALSO marked as "fulfilled" on a date a day or two before I checked.
This time, they said they sent me an email saying that it was delayed and if I still want it to email them back, and since I never emailed them back, they marked it as a completed order and sent me a store credit voucher. I looked through my emails, and there was nothing of the sort within. They offered me store credit to which I explained that I would rather just have a refund to my original payment. They refused. Over and over refused to give me my money back. They offered to give me store credit for the figure and I had to remind them of the shipping cost I paid, and it wasn't until after I did, that they gave me that as part of it. So…instead of letting it sit, I, although reluctantly, used the credit for In Stock items.
Now, there was an item that I ordered in July 2020. After over a year from ordering, I received an email about emailing them as to whether or not I still wanted it, I said yes and they kept it open.
Again, one day, I checked my account and it said fulfilled. Did not receive an email, so I emailed them.
They said that they will send me shipping info once it is available to send.
About a week later, (over a year after ordering) I received the item. They never sent shipping info, or tracking. All I thought was, had that package never delivered, or got lost, I never would've known and would've had to go through the lengths of emailing them about it AGAIN!
Emailing this company is one of the most nerve wracking things because when you click on "Contact Us", you have to go through the whole list of preorders, FAQs, and other info before you get to the option to email which if you hit what you THINK is the email button, you're back to the start of the list and have to search for it. They REALLY DO NOT want you emailing them.
All I can say, at this point is that I'm glad I finally got the final item I preordered from them so I can write this review and never look back and NEVER purchase anything from them EVER again.
Had I written this review BEFORE receiving all of my items, as they say on their website, they would've canceled my orders with them. I wouldn't even get a refund. This is actually written on their website.
When it comes to the stuff that HorrorMerch offers, I'm a huge collector and could've been a good customer and used their services for years to come. Because of my experiences dealing with them, I will no longer purchase anything from them. I've seen some stuff they have that I would love to have in my collection that I couldn't find elsewhere unless for more money from auction sites and others of the like, I refuse to ever buy from them again and would rather pay double for an item than deal with HorrorMerch EVER AGAIN!

I ordered 2 figures for my brother in December 2020. Not only have I not received them as of 10/30/2021 but I haven't received a shipping confirmation, tracking number or the 180 day notice where I could have at least been given an (unnecessary) store credit. Now the items aren't even listed on their shipping schedule anymore. What is going on????

I wish I could give 0 stars. I ordered a pre-order Godzilla funko January 8th, it’s now July and the release date keeps getting pushed back despite seeing the same funko at my local mall. When I commented around March on a post via Instagram about this issue, I was basically told not to be a dick and it’ll happen whenever it happens. This was supposed to be a Valentines gift for my husband and now it’s just $20 disappeared. The worst part is if you comment on anything or email and “sound rude, entitled or impatient”, they state on their page they’ll refuse to send your stuff while keeping your money.

Worst company ever. I have ordered from dozens of other sites and never experienced anything like this company. I ordered 5 shirts back in October of 2020. As of April 2021 i am still waiting for 3 of them. There is absolutely no excuse for this and their pre order disclaimer is a way for them to hide the fact that you will never receive your order. They are the only company that even has this pre order disclaimer so that's a hint and a half. Creepy co, fright rags, wicked clothes and blackcraft are all sites I have ordered from with similar attire and I have been 100% satisfied with them. Avoid this "company" like covid.

Ordered 4 shirts back in May 2020 for my son's June birthday. Have only received 2 and they are giving me the runaround about the other 2.
They should have been here by now......so pissed off😵 My son was looking forward to those shirts. I just want my money back!!

I wish I could give them less then one star. They have the WORST customer service. I USED to spend an OBSCENE amount of money on this site. I preordered shirts from there on my last purchase, and waited.. I never received a date when the shirts would be shipped out, so I just gave it some more time. I waited for months, no update. I finally contacted customer service and asked how they might be able to help me and they were so RUDE and dismissive! They told me they "don't give refunds, let alone this far after the order". I told them since it was a pre-order , I wasn't aware of how long I should wait and was trying to give it an appropriate amount of time. I got no reply back and have not ordered from them since. Terrible way to run a business. Great way to lose a valued customer!