HostHatch Reviews 

Ich habe mittlerweile zwei VM's bei HostHatch und nachdem es früher immermal wieder Unberechungen gab, hat sich das eindeutig verbessert. Die Downtimes der VM's sind so gut wie null!

support system is horroble

still no response on ticket and email

Extremely bad support service, no response to tickets

Buy VPS and have to wait 10 days to get it, buy 1 more IP but don't use it and request a refund after a few hours, only 50% refund.
Experienced terrible service, completely manual

I was a bit wary at first, but having used them for around 6 months or so, the service has been rock solid. I currently have a couple of servers that I use for various projects, and haven't experienced any issues.

I am just starting out using HostHatch, asked a question and got an immediate, friendly and actionable response. Couldn't be a better start.

I would ignore those 1 star reviews as it takes two to have a pleasant experience.

Best value VPS provider out there. Great for bare metal Kubernetes clusters.

I am happy customer since 2011. Tried dozens of VPS from several hostings as I am LowEndTalk user. And HostHatch is one and only service that I can describe: solid, fast and fair priced. Running several services like TeamSpeak, game server, proxy with hassle free. Thank you HostHatch! :)

A serious VPS provider would answer its clients tickets in regards of a VPS becoming unavailable. We’re talking months. And they just close your ticket but they don’t respond to it.

I will never ever use them for anything from now on.

I have been using a Hosthatch vps for a month now and have only good things to say about them.
I got one of there special deals they promote on lowendtalk.
The service has been excellent with good disk speed. The shared cpu's have only had light usage.
For the price i don't see how you could do any better.
To be honest i haven't had to use there customer support yet and from other reviews i have read it might be questionable.

Harley

Quick support. Fast hardware. Easy Ubuntu setup

I moved my VPS from a major hosting company to HostHatch a few weeks ago. My site receives 20-30k users/month (according to Google Analytics) plus search engines and malicious bots, so performance was crucial. I compared a variety of hosts but found HostHatch to give the most bang for the buck. Their in-house made hosting panel is easy to use. I had one support ticket about opening the mail port, which they literally did in less than two minutes. The site has been performing flawlessly since the start.

Very very poor support.

We ordered 20 servers and tried to use the API, they provided the API keys but the API never worked and returned 500 all the time. No more response after asking for help. Beside the servers in New York and some other locations were overcommitted too much to hold our workload.

The bandwidth was counted both ingress and egress. No support when we asking for more traffic for a better price.

So tried not to use them.

Horrible company, service wasn’t working 2 days and no response. Asked for a refund in the first 30 days and refused

I'm very disappointed by the customer service provided by hosthatch. I requested a refund for 2 vps because I don't need their service anymore. I forgot that they automatically charged if it's near the due date. According to their Terms of service you are allowed to request a refund withing 7 days if you have a valid reason. It's only been a couple hours since the payment and I already requested for a refund and to this day there are still no answer at all.

The other odd thing is that the second server which I PAID didn't even show up in the server section. I assumed it's deleted because of bug/other reason. I don't recommend using Hosthatch if you have important stuff or need support.

I used them 3-4 months, all ok, suddenly they shutdown the server saying it wasn't paid while with 3 days ago I topped the credits there.
Wrote to support, no answer.
Do not use them if you have critical stuff or you might need support

Very terrible customer support. No respond at all and they are ignoring me.

My server has been offline and I can't turn it on since 2th of november. I opened a ticket and waited for a couple of days and I got no reply at all. Since the expiration date is almost due. I opened a few tickets again explaining the issue more detailed and why it's urgent. Still no reply.

All of my clients data are inside that server and since the expiration date is tomorrow I can't really do much because I can't even acces the service which I PAID.

They have great servers but the support is so bad. If they don't resolve my issue until my expiration date. I will never go back to HostHatch again.

Good price at all but poor support..,
late reply....

Condescending Customer Service. Provider is not courteous nor kind and I would stay away. For the money they ask, they sure could train their associates to be a bit more customer-friendly. Overall, terrible sales experience and I would advise anybody who is thinking about this service to find another one - there are plenty out there for same or even less who (1) will offer you better upstream (2) better customer service (3) better bang for your buck.
And if you did purchase them, I'd look into submitting a Paypal dispute if you're still within the time-frame and save yourself a headache.

I have been using HostHatch for over a year now. During this time, I have utilized VPSs in various locations for different purposes, such as creating game servers and hosting Discord bots.

The only aspect I find less preferable is the shared cores system instead of dedicated cores, but I understand that this is likely the reason for the competitive pricing. For users opting for the cheapest option with 1 vCore and 2GB RAM, shared cores are generally sufficient for hosting websites or Discord bots but do not expect much performance if you host more of these. Currently, I am using their $15 VPS for Rust server hosting, and it performs admirably with 2 dedicated cores and 2 shared cores along with 16GB RAM, making it a good deal in my opinion.

Regarding customer service, it has worked well for me. While not the quickest (taking more than 12 hours), the issues were eventually resolved