Hotspring Southwest & Wales Reviews 

Fantastic service very informative and helpful

Both Andy and Terese were extremely friendly, helpful and Knowledgable.
So much so we have bought a hot tub can’t wait to use it

Good service, good products, helpful staff

Terese and Andy were extremely knowledgeable and helpful, a joy to speak to. Will re visit regarding supplies for the newly purchased hot tub.

Ben was a very helpful young man who made us laugh and never felt pressurised when purchasing our hot tub would recommend anybody to purchase off him as we are chuffed to bits after spending this money we have to go without fish and chips for rest of the week

Went in for a net for my tub. I couldn't remember what I wanted and was doing a Harry Potter wand movement and he was able to guess what I needed with out laughing at the strange person who was waving her arm in the shop
Definitely come back when need other bits

Great customer service. Products always available when I need them.

Really helpful and friendly. Bonus cheaper than Amazon.!
Will be coming back again.!

Simon was really helpful and gave me al the info I needed. Many thanks for your help.

Simon was very helpful and a joy to deal with. Excellent service

Bought our Hot Tub from Hotspring SW over 7 years ago. Its still going strong with their servicing and supply of chemicals over time.
The staff are always positive and helpful whenever we go to purchase chemicals.

Mis-sold the running costs and no after sales service

I bought my tub in May 2021 and after being promised a November delivery, the hot tub finally turned up in January (covid excuses).
After checking my bill, I can see that the hot tub alone costs about 20KWh per day. Even before price rises, at a cost of 20p per KW, that's £4 per day. The sales guys say it's around £30 a month. Well thats 4 times less than I found.

I appreciate there is no way they can accurately estimate the running costs as this is a luxury purchase. But the sales people still say around £30 a month even after price rises. They've told me that £120 a month is way higher than they would expect but have done nothing to help me.

Please beware, either my hot tub is faulty or I am doing something wrong but no one from Hotspringscan help. I have sent multiple emails and phone calls to their Swansea office and don't get a reply. Even an official complaint has gone unanswered. I now have a 6500 bird bath in my garden.

Very Help full advice at Chepstow garden centre at hot springs thanks Simon

Simon was absolutely fantastic, so helpful and friendly and very knowledgeable, definitely be back when ready to purchase.

Very helpful, kind and informative staff. Simon was particularly great

Amazing service and support from Sue Pascoe Plymouth store.

Very helpful, friendly staff

The whole Experience from start to finish was excellent, special thanks to Mitch at Cardiff who was very professional and knowledgeable, Genna and her team in Bristol was also very helpful, the technician’s who installed the tub were great a big thank you to all, I highly recommend this company many thanks
Robert