The Hot Tub and Swim Spa Company Reviews 398

TrustScore 5 uit 5

5,0

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dagspa

Informatie afkomstig van verschillende externe bronnen

The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.


Contactgegevens

5,0

Uitstekend

TrustScore 5 uit 5

398 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very helpful and knowledgeable people

Very helpful and knowledgeable people, mat & Tracey. Great service.

9 juni 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Lesley for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

New Rollback Cover for Hydropool SwimSpa

We recently replaced the hard top cover with a roll off/roll on cover for our Hydropool 14AX Trainer Swim Spa purchased from The Hot Tub and Swim Spa Company some 4 years ago, and as always the service we received was excellent from ordering to fitting. Matt fitted this for us and was a delight. He was professional, knowledgeable and friendly and completed the work to the usual high standard we have always had from the Company. Thanks again to all, we would highly recommend. Jane Conner

9 mei 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you for this superb review Jane. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Hot tub service

Thank you yet again for a friendly and professional hot tub service, you are a star Vinny.

14 mei 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Debbie for your lovely and positive review of our team member Vinny. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Excellent as always

Excellent as always
Service/Opening of our hot tub was very professional.
Thanks again guys.

BM

9 mei 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Brian for this positive review of our service and team. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Excellent service and Tracey was very…

Excellent service and Tracey was very helpful. Definitely recommend.

4 mei 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Ashley for your recommendation and positive review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Really happy with the service Tracy…

Really happy with the service Tracy gave me today. Thank you. Will return in the future.

29 april 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Kevin for this positive review of our service and team member, Tracey. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Great services and have our products

Great services and have our products. Thank you Tracey!!

26 april 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Hayley for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

First class service from this company…

First class service from this company and very good communication from Sam Baker who helped us through the purchase process. Also so grateful to Lee who made the delivery/installation process go smoothly.

26 maart 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Many thanks Karen for this 5* review. We thank you for your valued custom and hope your hot tub is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Sam was very helpful in taking the time…

Sam was very helpful in taking the time to explain exactly how and what chemicals to use in my pool

30 maart 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Jay for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Matt the engineer arrived to service. Great service

Matt the engineer arrived to service our hot tub very polite and professional. Talked us through everything he was going to do. Gave the tub a complete birthday ! Looked like new after he finished. Located some small leaks we had discussed with him. Decided on a strategy for going forward. Cannot fault him went above and beyond for the leaks! Left it all clean and running perfectly after a shut down of over six months because of building work here.
The usual great service from the company. Always there to help and give advice and try and help with problems. Thanks to the whole team from Theo and Christina and all the great team under them. A credit to the brand.
Many Thanks again guys
Mick and Nicky Warren.

13 maart 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Many thanks Michael for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Friendly staff and knowledgeable

Tracy is very experienced and knew everything with respect to the maintenance of pools. Helped us a lot.
Very friendly too.

8 maart 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Joseph for this great review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Great service!

We had our Hydro pool Aqua trainer 14AX serviced for the first time last week. Vinny our service engineer was fantastic, clearly hugely experienced. He was exceptionally thorough , good at explaining things that I hadn’t quite understood when the pool was first installed. He gave me hints and tips about how to make the pool management much easier(which by the way isn’t difficult anyway) and smoother. Vinny patiently waited with me whilst I made notes, in the way that I would understand! Thank you Vinny, outstanding service. Fabulous pool!

23 januari 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Sarah for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Matt was though and informative

Matt was though and informative. He did a great job on our quarterly service and my tub looks as good as new.
I would recommend him.

28 januari 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you for this superb review Raj. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Very knowledgeable and professional.

Have purchased 2 hot tubs from the Hot Tub & swim spa company over the years. I have always found all of the team to be very helpful and knowledge about their products. Current tub had a tantrum and needed some attention. Lee was quick to diagnose the fault and explained in detail his process for getting there. Hopefully I'll being enjoying bubbles in the bubbles again very soon.

24 januari 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Rebecca for this positive review of our service and team member, Lee. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

Another great service from Matt on our…

Another great service from Matt on our Exec Trainer 19EX. He’s incredibly knowledgeable and thorough clearly reflecting the company’s ethos! Thank you!

7 januari 2025
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Many thanks Jackie for this outstanding review of our employee Mat. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

above and beyond!

We have had an issue with our swimspa tripping the electrical circuit, and Vinny went way beyond his remit in trying to sort it out - he even traced the armoured cable (which we had had fitted) into the loft to check that was not the source of the problem. We hope to be back in the water soon!

9 december 2024
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you Gillian for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 5 van de 5 sterren

First service today

First service today - carried out by the lovely Matt, very polite, tidy, explained the process, thank you Swimspa.

18 november 2024
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company


Thank you Kim for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team

Beoordeeld met 5 van de 5 sterren

Pleased with short notice call out

Very pleased that Matt could come over at short notice to fix an air lock. Very easy to deal with and fixed very quickly. Thanks

15 november 2024
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you for this superb review. Mat is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Beoordeeld met 1 van de 5 sterren

I STRONGLY RECOMMEND YOU DO NOT DEAL WITH THIS UNETHICAL COMPANY

Spoke to a Theo who couldn't understand the most basic of things.
I STRONGLY RECOMMEND YOU DO NOT DEAL WITH THIS UNETHICAL COMPANY

Absolutely shocking behaviour, and it appears that they do this continually

1 november 2024
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Dear Steve,

We are very concerned by the defamatory nature of your review, and it's vague contents. All our calls in and out are recorded and our policy is to keep records of all visits to our showroom. This is the same for all site visits. Interestingly we do not have your name on file anywhere. You have also only ever left one review - this negative one. We are very sorry you feel disheartened enough to write such an awful review to my company under this name or an alias but we are at a loss as to what "most basic of things Theo couldn't understand". Theo has personally been mentioned in over 400 reviews as an experienced, professional, friendly and detailed gentlemen so we are at a loss- he has over 25 years experience. Feel free to contact me personally at Christina@hottub-swimspa.com and I will do my utmost to resolve any issue you may have.

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Called on Sunday with a problem and had a call out booked for the following Tuesday. After some deliberation and investigation by Vinny the problem was fixed.

22 oktober 2024
Review zonder uitnodiging
Logo The Hot Tub and Swim Spa Company

Antwoord van The Hot Tub and Swim Spa Company

Thank you for this positive review of our service and team member, Vinny. If you need further assistance in the future, please do not hesitate to get back in contact with us, we would love to help. Best wishes Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer