House of Leather UK Reviews 

Sent me a defective jacket. When faced with what is clearly scuffed leather, they tried to argue that it was a "natural characteristic" and refused to cover the return postage, despite their website saying they will pay if an item is damaged or incorrect.

Not sure why I bothered buying from them, my previous experience was exactly the same when they sent me the wrong size item and again tried to get me to pay for postage. It took several blunt emails back and forth to get them to pay!

Looking at the other reviews, it seems this is their default attitude when faced with a complaint.

what a great company to deal with, first time customer bought leather skirt at Christmas but identified an issue with the lining that i thought would settle over a few weeks but simply didn't. In mid February I contacted customer services who agreed to a return to review the product. because of holidays I didn't return it 'til Easter weekend but within a few days they had made telephone contact to discuss and provided a brand new replacement which arrived the next day. I cant say how impressed I am with their genuine and honest approach to solving my problem . will definitely recommend H of L to friends and will defiantly use in the future. Congratulations on a top notch customer service .

Absolutely gorgeous leather jeans. So soft and smooth. Had leathers in the 80s and 90s, I’m 55 now but what the heck, I really wanted a pair again.

Good morning team, DPD delivered my replacement jacket this morning, what fantastic service. Tried the jacket on and it fits perfectly. Looks great and I’m over the moon with your customer support. Thanks so much

I've searched high and low for a good quality suede jacket. I saw the biker jacket and decided to give it one last try on finding something nice. I am so glad I did. The jacket is perfect, very heavy in weight and the suede actually feels like suede. I absolutely love my new jacket. It genuinely looks good quality and at a bargain price of £125.00. Very happy customer.

Very fast delivery, easy to use website. Tyra hooded leather parka made of beautifully soft leather with that gorgeous leather aroma. The coat is well made and really stylish. A pleasure to wear

House of Leather has a good selection of trench coats for both men and women, but the Sharon stands out as the most stylish. It is made of the best quality sheepskin leather and has nice features such as the buckled belt, which I prefer to tie only, and buckled straps on the sleeve cuffs. Its a very long coat with a full length vent at the rear which gives it elegance. For me, as a male, I prefer the cut and flare shape of the womens style, the men's being more bland and box like. Trench coats are a garment which easily crosses the boundary. Great products and service from the House of Leather. Many thanks to them, I shall be back for more.

Great Value, great quality, fast delivery, very good customer service. Also very quick returns refund etc. I ordered two sizes of jacket and returned the one that didn't fit. The Refund was done very quickly. The value was amazing. I recommend House of Leather if you are looking for great product at a great price.

Fantastic quality, great value for money, speedy delivery. My husband absolutely loves the jacket & the fit is great for him. Would definitely recommend. Thank you. ☺️

I ordered a Christmas present for my partner who works away occasionally. After only one short overnight trip away with a half-filled barrel bag, the shoulder strap buckles snapped, which is a huge shame as I expected a lot more longevity from a House of Leather item.
I emailed on 8th January explaining the issue and requested some help and I am still awaiting a reply. I have had to chase and email a second time and are awaiting a response.

Second time I have ordered from House of Leather, great experience both times. The items (biker jacket and handbag) were both excellent quality as was the service from the company. Prompt delivery, was kept informed during the process and the items arrived well packaged. Can thoroughly recommend.

Really great quality, speedy dispatch and well-protected for transit. Excellent value for money item.

My jacket arrived this afternoon and I am delighted with it. Beautiful quality. Lovely soft leather. It was well wrapped and care had been taken to protect it in transit. Spare pop studs in case of loss. All in all a great purchase at a reasonable price. Customer service very good too, as there was a delay in delivery and when I queried it they got back to me promptly and politely.

Lovely black bomber jacket

Exactly what I wanted! I had been looking for ages for the right thing for me and this ticks all the boxes. Lovely soft leather. I did size up as others suggested and it fits perfectly - would go up 2 sizes if you want to wear thick jumpers.

Came very quickly and was notified at each stage of delivery.

Lovely child's leather jacket, the leather is so soft, trendy looking and super fast delivery. I am very pleased with my purchase 🥰

Very happy with quality of jacket purchased - delivery was as promised and price was reasonable. Would thoroughly recommend and will be using again.

My partner and I have ordered jackets and coats from here and we could not be happier💯
They are all EXCELLENT quality and the customer service is second to none. I recently ordered a second full leangth leather coat and stupidly ordered the wrong size. Customer service was amazing and swiftly amended my order without hesitation, I look forward to receiving my coat any day now😻I forgot to add that the first coat I bought is beautiful soft leather and I’ve had so many complaints. No doubt this second one in a different style will be 💯the same
Thank you to all and to all at customer service

Purchased a lovely leather jacket from these people, it arrived, beautiful quality feel about it, but I'd ordered a size that didn't quite fit the little lady in doors, so had to return and ask for an exchange, which happened promptly with no fuss and all very quick indeed, like 72 hours from start to finish, could not wish for better service and will definitely use again and recommend to our wide circle of friends and family. Thank you House of Leather and Happy New Year to you for next week

Avoid avoid avoid! The goods they sent were damaged, they promised to resolve by sending out a replacement and picking up the damaged item, then they pretended they never said that, then they refused to properly complete the order until the damaged item is returned.
This was my Christmas present!!!
Don’t use them. Quality 0 Customer Service 0.

Exceptional quality and value….bought a leather hold all
for my stepson for Christmas and had to order another one for my husband……..cant have any envy on Christmas day….both travel a lot so the perfect gift and am blown away by the quality