House of Leather UK Reviews 

147
•
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Hold-all broke upon first use. No refund or replacement. Company said they refuse to replace or refund as I had clearly used it. This company expect you not to use their goods. A reasonable person wou... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought a bush hat which arrived damaged. After phone call got a return label and refund (because size was out of stock) within a few days. Then strangely enough bought from a third party which actua... Toon meer

Beoordeeld met 1 van de 5 sterren

Purchased a suitcase which was lovely hardshell, medium butterfly print. Used it only twice when the internal zip broke. Case only 3 months old. Contacted house of leather numerous times and eventu... Toon meer

Beoordeeld met 1 van de 5 sterren

Horrible service, goods arrived violently kicked through cardboard box ripping it badly. This was done either by the warehouse or their courier. It looks like mindless hate rage. Fingers have also be... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Lederwarenwinkel

Geschreven door het bedrijf

Retailer of leather goods and luggage, Free UK delivery and 30 day returns.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

147 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

Alle reviews

(147)

27 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

SCAM COMPANY

SCAM COMPANY. Bought a leather jacket over £100, sent it to returns, they say they never received it!

26 september 2022
Beoordeeld met 1 van de 5 sterren

Fast delivery but what's your idea of…

Fast delivery but what's your idea of size 20 jacket was more a 14 or 16 and I'm being generous I note I have to pay to and the jacket back in my opinion you are not a quality suppler

16 februari 2023
Review zonder uitnodiging
Logo House of Leather UK

Antwoord van House of Leather UK

Hi, Please note that we have a size guide on the website for each jacket under the add to cart button. As long as you can measure yourself against the chart, there would not need to be a return for size issues.

Beoordeeld met 1 van de 5 sterren

men’s flap over Dunkirk brown briefcase not fit for purpose, shoddy stitching

I bought a men’s flap over Dunkirk briefcase (order 36434) in August 2022 and sadly it only lasted a few months before the stitching holding the handle gave way rendering it useless. House of Leather UK refused any help to repair or replace it sighting ‘excess load carrying! Despite having no evidence that was the case and my assuring them I had not overloaded it. It’s a shame to have to report this, I had hoped to have had a good few years of use out of the case just like I have had out of many others, all of which i have loaded with the same paperwork and equipment and all of which have lasted until they became too tatty to use professionally. I am considering a small claims avenue to remedy, goods of this supposed quality should last longer than a few short months.

15 januari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic product

The website is easy to use, especially when ordering. I ordered a leather pencil skirt, it fits like a glove I am so pleased with it. The delivery was quick also, highly recommended, I am going to order another skirt in a different style.

31 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jarrod bomber jacket - excellent quality

I bought this jacket having been totally underawed by one I'd bought from a supposedly American designer label at well over twice the price of this one & which I'd returned immediately. I saw as soon as I opened this one the quality was superior - the skin, stitching, finishing. The jacket fit me perfectly too - true to stated size - not something you can take for granted these days.
A lovely jacket & worth every penny.

2 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would highly recommend. Brilliant service and lovely jacket.

Bought the ladies Daisy leather jacket with detachable hood - was a really lovely coat but too small for me so I had to send back for a refund (as I needed one for the weekend and wouldn't have had time for an exchange). I sent it back tracked - they received it yesterday and refunded me the same day. Excellent service so will definitely be using again. Thank you, House of Leather, really appreciate your excellent service.

23 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality service

Misjudged the size my daughter needed, no hassle return and the size up fitted perfectly.
Leather quality was top notch, I used to work in a leather finishing factory so I've a vague idea what's good.

3 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Although the jacket I ordered wasn't suitable, I cannot fault the quality and price. The customer service was also exceptional. The only improvement would be to have free returns. I will definitely be using this company again in future.

7 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company, high quality.

Great company, and will use them again for anything I need leather. Bought the aviator coat B3 ginger/Brown sheepskin. I’m 6’1, and 14.5 stone, ordered the x large, it came and it was too big. (My fault). Sent it back and exchanged it for the large, it fits like a glove. No messing. It said it was going to re deliver on the Monday, and delivered today (Saturday) beautiful quality, and lovely and warm. Going out Sunday to give it a trial 👍🏻. Superb.

8 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My second purchase from this company

My second purchase from this company, brilliant service, prompt delivery, and a fabulous baby pink leather jacket, which I love. Will be buying again soon, want to get one of each colour !

8 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

I ordered a tan leather coat about 2 weeks ago and it was a little big so i rang the company to exchange it and the new one was back with me a few days later, so love the jane tan coat, its gorgeous, and i was so impressed the with this company i would highly recommend them to anyone. Customer service at its best

21 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

The jacket arrived in good time but unfortunately didn't fit. HoL refunded my card promptly and notified me via email they had done so. Will definitely shop again. Fantastic service.

10 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect replacement for my 30 year old flying jacket.

After a lot of research I ordered a medium sheepskin flying jacket. Size comes up too tight (despite the same measurements as a very old jacket), and had to return for a larger size. Whole purchase to delivery, return and replacement delivery was completed in just 5 days. I'm delighted with the jacket. Very good quality, well stitched, very warm, lovely soft leather and will last me out. Perfect for open top motoring year round.

11 maart 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Rubbish customer service

Rubbish customer service. They accepted my order, took my money, then 2 days later said there was none in stock so I have been refunded. No apology and of course, no refund for about 5 days.

11 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Leather Flying Jacket

I ordered the leather flying jacket on Sunday 9th and it was processed and dispatched on Monday 10th of January. It arrived yesterday 11th January by DPD. I am very pleased with the jacket and the service received and will shop there again. I recommend House of Leather and my personal rating is 11 out of 10. Thank you everyone.

12 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered a leather jacket and within 2…

Ordered a leather jacket and within 2 to 3 days it arrived amazingly quick. The jacket was lovely but should have sized up another size as couldn't zip it up over chest but that was my fault so had to return and being over new year i thought it would take ages to refund but within 4 days it was refunded. Was looking around to see if i could get different jacket elsewhere but i ended up ordering again off this company a different size and jacket and within 3 days it was here. The jacket fits perfectly and is gorgeous it only smells slightly of leather as thought it would smell more but never having had a real leather before i don't now what i was expecting lol but it gorgeous. But be aware of sizing read size guide as they slim fit and if u have a large chest etc. The other thing is the maker of jacket as both have had different firm names inside as not sure who they are but it is lovely.

11 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good quality items - excellent customer service

The customer service is excellent. I had trouble with a delivery (DPD didn’t deliver to the correct address) and I also received an incorrect item. The company fixed my problems immediately - helpful and prompt. One customer service agent went out of his way to ensure I received an item for Christmas. The item itself (a leather briefcase) was exactly as displayed and good quality.

4 januari 2022
Review zonder uitnodiging

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