I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... Toon meer
Bedrijf heeft geantwoord
Absolutely superb from start to finish - as usual. Fantastic range of wines at great prices, fantastic case offers, absolutely the best customer service by a country mile - and delivery often the nex... Toon meer
Bedrijf heeft geantwoord
Delivery was quicker than I expected. This is not the best Petit Verdot wine I have tasted, (Australia produces better wines of this grape variety), but left open for a couple of hours before drinki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contactgegevens
Melton West Business Park,, HU14 3BQ, Hull, Verenigd Koninkrijk
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4,8
Uitstekend
632 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van House of Townend
Thank you Christopher, we hope to see you again soon!
Best price and fast delivery
27 mei 2026
Antwoord van House of Townend
Thank you Laurence, we hope to see you again soon!
Ordering system was easy and they…
Ordering system was easy and they delvered within the mentioned time with all products secure
25 mei 2026
Antwoord van House of Townend
Thank you for your kind feedback. We hope to see you again soon.
Excellent wines offered at a good…
Excellent wines offered at a good price. Friendly and effective staff at Lakeland Vintners at Ings
1 mei 2026
Antwoord van House of Townend
Thank you, Frank. We hope to see you again soon!
Antwoord van House of Townend
Thank you, Mr Pickering!
Never, ever let us down
We always order from HoT.
Our regular wines are always available & fairly priced.
Always deliver on time.
If we want or need something different the website has enough detail for us to make an informed decision.
30 april 2026
Antwoord van House of Townend
Thank you, Louise. We hope to see you soon!
Antwoord van House of Townend
Thank you, John. We hope to see you again soon!
Antwoord van House of Townend
Thank you, Mrs Haslam.
Superb - best wine retailer there is
Absolutely superb from start to finish - as usual. Fantastic range of wines at great prices, fantastic case offers, absolutely the best customer service by a country mile - and delivery often the next day by APC who are always spot on.
Faultless - thank you again
27 april 2026
Antwoord van House of Townend
Thank you, David. We appreciate your kind words and hope to see you again soon!
Repeat customer
I have used this company on several occasions and each time the process from ordering to delivery has been faultless!
Communication is exceptional to the point that the boss personally replied to my questions.
He also kindly supplied tasting notes to help me in my choices and not many companies would take the time out to help someone who is an occasional customer and not spending big on purchases.
I cannot see past them as the go to shop and delivery can be free, is bang on time and well packaged to your door. Worth also looking at their special offers.
Good to get quality in this dubious climate.
Thanks again. Nigel Wood, Edinburgh.
2 mei 2026
Review zonder uitnodiging
Antwoord van House of Townend
Thank you, Nigel. Your kind words are much appreciated!
On time delivery,well packaged and…
On time delivery,well packaged and fantastic wine. Many thanks
24 april 2026
Antwoord van House of Townend
Thank you, Gary!
Amazing customer service
Amazing customer service, quick to help when things go wrong i.e delivery issues which are normally sorted same day or next day in my experience!
27 februari 2026
Antwoord van House of Townend
Thank you. We hope to see you again soon!
Antwoord van House of Townend
Thank you, David. We hope to see you again soon!
Efficient service
Efficient service. No set delivery date, but it was easy to re-schedule to a suitable date for delivery, or give instructions where to put the items if we were not available.
2 april 2026
Antwoord van House of Townend
Thank you, Karen! We hope to see you again soon.
Delivery was very prompt.
Delivery was very prompt.
However driver in a very scruffy old van dumped the box on our doorstep in a hurry and would have left if l had not seen him first.
31 maart 2026
Antwoord van House of Townend
Hi Michael. Firstly, we are thrilled to hear that you received your order quickly, but please accept our apologies for the manor in which APC delivered your wine. We will forward your complaint to the relevant teams to ensure it doesn't happen again. We hope you enjoy your wine!
Item still not received
Item still not received, your carrier seems to be having issues
31 maart 2026
Antwoord van House of Townend
Hi Stephen. Many thanks for your review. I can see that your order was delayed due to the bank holiday weekend. Unfortunately APC were not delivering on either Friday 3rd April, or Monday 6th April, and they suffered a subsequent back log of parcels through their system. I am pleased to see your wines were delivered on Weds 8th April, within our standard delivery timeframe of 5 working days. We hope you enjoy your wine!
I have bought wine from them for many…
I have bought wine from them for many years and have always had fantastic service and great wines, a very pleased customer
30 maart 2026
Antwoord van House of Townend
Many thanks for your kind words, Alex!
Fantastic company … great wines and…
Fantastic company … great wines and good value especially Sally when buying in bulk. Always arrives when promised.
29 maart 2026
Antwoord van House of Townend
Thank you, Beth! We hope to see you again soon.
Antwoord van House of Townend
Thank you, Elaine!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.