I have used this company on several occasions and each time the process from ordering to delivery has been faultless! Communication is exceptional to the point that the boss personally replied to... Toon meer
Bedrijf heeft geantwoord
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We always order from HoT. Our regular wines are always available & fairly priced. Always deliver on time. If we want or need something different the website has enough detail for us to make an i... Toon meer
Bedrijf heeft geantwoord
Absolutely superb from start to finish - as usual. Fantastic range of wines at great prices, fantastic case offers, absolutely the best customer service by a country mile - and delivery often the nex... Toon meer
Bedrijf heeft geantwoord
Delivery was quicker than I expected. This is not the best Petit Verdot wine I have tasted, (Australia produces better wines of this grape variety), but left open for a couple of hours before drinki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
House of Townend is a Yorkshire based family owned wine merchants founded in 1906. Browse our quality wine selection and buy online today.
Contactgegevens
Melton West Business Park,, HU14 3BQ, Hull, Verenigd Koninkrijk
- 01482638888
- sales@houseoftownend.co.uk
- houseoftownend.com
4,8
Uitstekend
632 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great service as usual
Great service as usual, great selection to choose from and very prompt delivery.
2 maart 2026
Antwoord van House of Townend
Thank you, Barbara. We hope to see you again soon :)
Whisky order.
Whisky order.
Our order arrived promptly and both bottles in tact. However, the package was fully open at the top and the bottles were visible. The information on the front of the package was not pre-printed with all the relevant order information but had a hand written note taped to it with my name and house number.
25 februari 2026
Antwoord van House of Townend
Dear Mr Delanoy,
Thank you for your review and for highlighting this.
We are very pleased to hear that your order arrived promptly and that both bottles were delivered safely. However, we are sorry to learn that the outer packaging did not meet the standard you expected.
On this occasion your order was delivered using our own vehicle rather than via courier, which is why it may have looked slightly different to our standard printed parcel labels. That said, the package should still have been securely sealed and professionally presented, and we apologise that this wasn’t the case.
Your feedback has been shared with our dispatch and delivery team to ensure packaging and labelling remain consistent and secure on all deliveries.
If you would like to discuss this further, please feel free to contact us directly. Thank you very much once again for your custom.
They had the wine I wanted at the best…
They had the wine I wanted at the best price I could find. I ordered 12 bottle and delivery was free. It was also fast and I was kept informed of the delivery times etc throughout the process. Great service.
31 januari 2026
Antwoord van House of Townend
Thank you, Greg. We hope to see you again soon!
Excellent Service
Great product at a competitive price, easy order process and prompt delivery as promised and kept fully informed throughout. this isn't the first time I have bought from House of Townend, each time the service has been consistently excellent. Thank you.
28 januari 2026
Antwoord van House of Townend
Thank you Mr Burt. We hope to see you again soon.
Excellent wines at a great price and…
Excellent wines at a great price and delivered very promptly.
26 januari 2026
Antwoord van House of Townend
Thank you, Paul. We hope to see you again soon!
Antwoord van House of Townend
Thank you, Julian. We hope to see you again soon!
Fabulous service, fabulous wine
Easy ordering experience online, notifications sent re delivery, delivered in time frame given. Job done!
6 januari 2026
Antwoord van House of Townend
Thank you, Geri. We hope to see you again soon!
Really helpful
When I phoned with a delivery enquiry Leanne not only took the trouble to look at the directions but also explained how what3words works and more importantly also told me what they were for this address, which is notoriously difficult to find. Thank you Leanne
3 januari 2026
Antwoord van House of Townend
Thank you Mrs Farrell - we will pass your message on to Leanne :)
Quick delivery and items as expected
1 januari 2026
Antwoord van House of Townend
Thank you, Sandy. We hope to see you again.
Brilliant experience and the quality of…
Brilliant experience and the quality of the product's I 10 out of ten
1 januari 2026
Antwoord van House of Townend
Thank you, Ronald!
Great delivery pre NYE
27 december 2025
Antwoord van House of Townend
Thank you, Neil. We hope to see you again soon!
I discovered a delightful wine at a…
I discovered a delightful wine at a nearby eatery and later located it online at H of T. I decided to purchase a case late Friday evening. By Monday, my order arrived without any shipping charges. As a new customer, I was impressed by the outstanding service.
25 december 2025
Review zonder uitnodiging
Antwoord van House of Townend
Many thanks Tiffany, your kind words are much appreciated. We hope to see you again!
Ordering was straightforward and the…
Ordering was straightforward and the delivery arrived with impressive speed.
23 december 2025
Review zonder uitnodiging
Antwoord van House of Townend
Thank you, Paul. We hope to see you again soon!
Antwoord van House of Townend
Thank you Karen, much appreciated!
Antwoord van House of Townend
Thank you, Carol. We hope to see you soon.
User friendly website
User friendly website. Delivery prompt and on time and excellent wine.
26 november 2025
Antwoord van House of Townend
Thank you, Pat! We hope to see you again soon.
Antwoord van House of Townend
Thank you Mr and Mrs Wild!
Antwoord van House of Townend
Thank you, Michael. We hope to see you again soon.
Quick no fuss ordering and extremely…
Quick no fuss ordering and extremely prompt delivery
30 oktober 2025
Antwoord van House of Townend
Thank you, Phil. We hope to see you again soon!
Impressive service
I recently posted a review which gave only 1 star as we we had not received our order . I’m happy to say that Townend have been in touch and resolved our issue . Excellent service from Liz and your team . Thank you .
11 november 2025
Review zonder uitnodiging
Antwoord van House of Townend
Hi Mrs Henderson. We are pleased to hear that the issue has been rectified. Please do contact us on 01482 638888 if there are any further delivery issues with your replacement order.
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