Yusuf Islam, thank you! You were great and efficient at communication throughout the process. Housing hands needs more people like you! Thank you for your support and making me feel at ease whilst try... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The whole process wasn't explained to me properly on how much i would pay per month, i should have probably asked more questions but my main problem was when i asked if they needed me to do anything w... Toon meer
Bedrijf heeft geantwoord
Honestly, not the best experience. Moving home can be incredibly stressful, and housing hand did add to that. The process can be quite slow, not only that - my contract recently ended and I no longer... Toon meer
Bedrijf heeft geantwoord
I am so grateful for the wonderful support I received during my application stage. Our agent Rafiya was incredibly helpful every step of the way, and I’m happy to say the contract has now been officia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Housing Hand, we understand that finding and securing a home can sometimes feel complicated and stressful, especially when navigating unfamiliar rental requirements or lacking a qualifying UK-based guarantor. We exist to make renting easier, safer, and fairer for everyone involved. By acting as your trusted, professional rent guarantor, we help remove these traditional barriers so that students, working professionals, and international renters can secure the home they want with complete peace of mind. Over the years, our experience has helped us spot potential rental issues early and resolve them quickly. We work closely with a vast network of accommodation providers, landlords, and university partners to streamline the rental journey and reduce risk across the board. Whether you need help securing a shared tenancy, setting up a rent guarantor, or organizing deposit cover, we stand alongside you from start to home. We share our knowledge in a grounded, accessible way—ensuring our international audience always gets clear guidance without the confusing legal jargon. Our team is deeply committed to offering steady, reassuring support at every step of your journey. When you apply with us, we keep the entire process simple, transparent, and active, keeping you fully informed of your next steps as soon as they are approved. We put people first, always, because we believe everyone deserves a straightforward, supported path to their new home.
Contactgegevens
20-23 Mandela Street , NW1 0DU, London, Verenigd Koninkrijk
- +44(0)2072052625
- marketing@housinghand.co.uk
- housinghand.co.uk
Get pre-approved for a UK Guarantor.
3,2
Gemiddeld
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Remi has been really supportive…
Remi has been really supportive throughout my application process and made everything feel straightforward and stress-free. They were always helpful and easy to deal with, which I really appreciate.
1 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Shahil,
Thank you for sharing your experience! We’re so pleased to hear Remi made the process straightforward and stress-free.
Best wishes,
Housing Hand
Very quick replies and Remi Paul was…
Very quick replies and Remi Paul was especially very helpful , I have no complaints!!
17 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Hope,
Thank you for your positive feedback! We’re glad to hear Remi was so helpful and that you had a smooth experience with us.
Best wishes,
Housing Hand
Quality service
My proposed guarantor pulled out last minute and I was lucky to have found Housing Hand to provide one within the timeframe my landlord put forth. The customer service officer that helped me, Chim, was absolutely fantastic and so helpful in getting me through the whole process smoothly. Also, I quite liked their AI phone assistant who was able to help me with basic questions without having to wait for a customer representative.
18 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Suyi,
Thank you for your review. We’re so glad Housing Hand could help you secure a guarantor in time and that Chim made the process smooth. We’re also happy you found our AI assistant useful. Wishing you all the best in your new home!
Best wishes,
Housing Hand
Communication was extremely poor
Communication was extremely poor, tired cancelling my application twice only to then be charged £56 for no reason.
18 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Aliyza,
Thank you for sharing your feedback, and your concerns.
We reached out via Trustpilot for more information but haven't received a response. From our system, I can see that your cancellation request has been processed, and your fee refunded. If there’s anything else we can do to help, please don’t hesitate to contact us at team@housinghand.co.uk, we’ll be happy to assist.
Best wishes,
Housing Hand
They are very helpful and thanks remi for handling it smoothly
It was a great experience with housing hand guarantor , this is my second time with them and the process was smoothly handled my remi Paul . She was very helpful with my new guarantor application process .
1 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi M Sundar,
Thanks so much for your review. We’re happy to hear Remi made the process smooth and that you had another great experience with Housing Hand. We really appreciate your continued trust in us!
Best wishes,
Housing Hand
Effective,efficient
Effective,efficient, prompt and polite service
11 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Cyrille,
Thank you for your feedback! We’re so glad to hear that you found our service effective, efficient, prompt, and polite.
Best wishes,
Housing Hand
Quick and helpful
It was an expeditious process. Their responses were prompt and helpful. Remi was extremely accommodating and was able to solve all my queries.
12 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Samartha,
Thank you so much for your kind words! We’re delighted to hear that you had such a smooth and efficient experience and that Remi was so helpful. We appreciate your feedback and look forward to assisting you again in the future!
Best wishes,
Housing Hand
Friendly and fast service
Chim is friendly and hard worker. i had some issues in my applicatian and Chim took her time to help and guide trought each step😊
5 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Bryan,
We’re glad to hear that Chim was able to support you through your application and guide you every step of the way. We appreciate your feedback and are happy we could assist.
Best wishes,
Housing Hand
Thank you
Thank you, Yusuf Islam, for your patience, cooperation, and understanding during the application process. I truly appreciate your support and assistance.
6 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Renad,
Thank you for your review. We are glad Yusuf could assist you in completing your application. Wishing you all the best in your new home.
Best wishes,
Housing Hand
Avoid
Avoid this company - not an applicant, part of a Student agency
5 september 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Tierney,
Thank you for your feedback. We’re glad to have been able to assist you successfully in the past. While our records don’t show any issues with your current application, we appreciate your input and are always looking for ways to improve our service. If you have any specific concerns, please don't hesitate to reach out to us directly at team@housinghand.co.uk
Best wishes,
Housing Hand
Great service and comprehensive…
Great service and comprehensive responses
29 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Leonard,
Thank you for your 5-star review! We're thrilled to hear that you found our service helpful and our responses thorough.
Best wishes,
Housing Hand
A Stress-Free Journey to UK Student Housing Thanks to Housing Hand and Remi Paul.
As an international exchange student, finding and securing student accommodation in the UK felt overwhelming at first. However, Housing Hand made the entire process not only possible but stress-free. Their help was excellent with clear explanations, step-by-step guidance, and genuine care for my situation. What truly stood out was the support of Remi Paul, who went above and beyond to make sure everything was in place. His outstanding involvement gave me confidence and reassurance, turning what could have been a difficult challenge into a smooth and positive experience.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Andrés,
Thank you for taking the time to leave such detailed feedback on your recent experience with Housing Hand, and Remi. Remi is a fantastic member of our team, and we're delighted that she was able to give you such confidence and assurance throughout your application process.
Best wishes,
Housing Hand
Thanks to Remi Paul
Thanks to Remi Paul. She helped me fast track my application within a short time. Housing Hand and Remi Paul were really helpful! Thanks to both!!
21 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Karthik,
Thank you for sharing your experience with Housing Hand, and in particular Remi. We're pleased that we were able to complete your guarantor application in a short period of time.
Best wishes,
Housing Hand
Remi gave me the best service,made my…
Remi gave me the best service,made my process smooth and fast.l am happy with the service
27 juli 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Lihle,
We're delighted to hear how happy you are with the service you received from Remi. Wishing you all the very best with your move.
Best wishes,
Housing Hand
Thanks very much for Remi's help
Thanks very much for Remi's help. He completed the guarantee with his enthusiasm and patience.
22 juli 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Zara,
Thank you for your review! We’re so glad Remi could help with enthusiasm and patience.
Best wishes,
Housing Hand
Rene newby
Rene newby , the best worker at housing hand , single handedly helped and fixed all of my issues , an amazing staff member, completely understanding amazing at reassuring me everything would be okay when i was stressed out overall just a great staff member and an amazing help
22 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Mason,
Thank you for your review. We’re so pleased to hear that Rene was able to support you and make the process easier during a stressful time. Wishing you the very best in your new home!
Best wishes,
Housing Hand
Smooth experience
It was an easy and smooth process to get a guarantor as an international student. Housing Hand is also quick to respond and resolve any issues or problems with the renting situation or contract (I also wanted to thank Remi from their team for her help)
21 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Paurush,
Thank you for your kind feedback. We’re so glad the process was smooth and that our team could support you quickly. We’ll make sure to pass your thanks on to Remi!
Best wishes,
Housing Hand
This guarantor service is very helpful
This guarantor service is very helpful, and Maxine helped me solve every problem I encountered during the application. Would definitely recommend it.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Alison,
We’re delighted to hear our service was helpful and that Maxine could assist you every step of the way. Thank you for recommending us!
Best wishes,
Housing Hand
Excellent Service
So far, my experience with Housing Hand has been excellent. Chim has been incredibly helpful and we were able to sort everything out with ease. I especially appreciated her quick call, since I’m handling everything from Serbia via email and phone. A massive thanks to the whole team - I look forward to our continued great communication once I arrive in the UK! :)
19 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Jelena,
Thank you for your feedback. We’re delighted Chim could assist you so smoothly, even from afar. We look forward to continuing our support and making your move to the UK as easy as possible.
Best wishes,
Housing Hand
Amazing team
Amazing team
A guy name Yusuf is brilliant guy went out of his way to help me polite and humble
11 augustus 2025
Review zonder uitnodiging
Antwoord van Housing Hand
Hi Abhishek,
Thank you for your review. We’re thrilled to hear that Yusuf provided such excellent service and went above and beyond to help!
Best wishes,
Housing Hand
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.