Housing Hand Reviews 

Services - answer emails

Great experience,good coordination and follow up by Haji Content.Many thanks to Housing Hand

Remi is amazing and I really appreciate you for your service 🙏🙏🙏✅✅✅✅✅✅

I'm really impressed by the whole team's professionalism.l once got so furious when my letting agent and housing hand had to take necessary legal steps in securing my contracts yet I just wanted it done however.
The team would be calm as well as calming me down as I raged and I learnt a lot through that.
Thank you Maxine and your wonderful team for a great service

I’m extremely disappointed with the service provided. My family member was repeatedly contacted in a manner that felt pressurising and inconsiderate regarding a passport expiry issue. Rather than offering a clear solution or alternative, the communication came across as unnecessarily stressful and unprofessional. I had initially left a positive review when asked, but this follow-up experience has completely changed my opinion. I cannot recommend a service that lacks empathy and fails to handle sensitive matters with care. Her name is Remi Paul. Don’t beg for reviews with a bad service

The service is really helpful

I had a wonderful experience with Housing Hand. Nefeli was incredibly kind, professional, and supportive throughout our interaction. Her communication was clear, timely, and genuinely thoughtful. I truly appreciated the excellent service and wouldn’t hesitate to use Housing Hand again in the future. Highly recommended!

Carl Russell was very helpful and solved any hitches I faced during my application process in good time. I’m grateful!

You have a good service where all your staff is respectful and flexible. In addition, the process was handled with precision.

I had such a smooth and positive experience with Chim Wuche’s customer service. She was incredibly helpful, patient, and attentive throughout the entire process. You can tell she genuinely cares about the customers and goes the extra mile to make sure everything is sorted. Communication was clear and prompt, and I felt supported every step of the way.
If you’re looking for someone reliable, approachable, and professional , Chim is exactly that. Honestly one of the best customer service experiences I’ve had in a long time. Thank you!

they responde so easily and so quick they were awesome

Yes, I got really a nice service from Liz. She was very patient with me, and guided me through each step.

It was great talking to Chim wuche.
She helped me to resolve my issue. Thank you so much.

The application process was seamless and I appreciate the communication between i and the Customer experience Advisor, Kemi…. She did great. I recommend

Housing Hand made the guarantor process incredibly smooth and stress-free for me. From start to finish, their team was responsive, professional, and clear in their communication. As an international student, I was initially anxious about meeting guarantor requirements, but Housing Hand handled everything efficiently and with great care.

A special thanks to Temitope, who went above and beyond by expediting my application on short notice. His prompt support ensured I could meet my accommodation deadlines without delay. I’m genuinely grateful for the excellent service and would highly recommend Housing Hand.

Chim was very great and very helpful. Quick responses and patient. Helped me secure my accommodation without much delays.

My experience with Housing Hand had been great. Their team have been very helpful and provided support and comfort throught. Housing Hand is quick with responding to any concerns and enquiries which is very helpful for any application process.

Speedy customer service on the phone. You can skip the A.I bot and simply say “i want to speak to someone”, that will fast track the experience for you. I was lucky enough to be connected with Chim Wuche who:

1) Was VERY clear and concise about the solution to my problem, broke everything down for me in the simplest terms and walked me through the entire process
2) Was very patient as i had a lot of questions and concerns
3) Was overall kind and understanding towards me and my stress levels towards the situation, really helped to mediate the entire situation

Hopefully this is a universal experience throughout their entire customer service, but very lucky i had the experience i had 🙏

Dear Chim, I just wanted to extend my sincere thanks for all your help and support during the guarantor application process. Your guidance made everything much smoother and less stressful, and I truly appreciate the time and effort you put in.

Thanks again for being so helpful!

Absolute scam of a company who has held my refund for early tenancy termination for over 2 months without any update. I am told to email their refunds team but have not gotten any response back and am told there is no timeline for when to expect a refund.