HOVERAir Reviews 96

The HoverAir support staff were a dream to work with. They (Robin, and Iris) were always prompt, courteous, helpful, friendly, professional and generous. They replaced my lost drone (through no fault of mine), and were very helpful regarding other assistance too.
I highly recommend their products, as well as the whole team too. Both make a big difference! Well done HoverAir!

No compréis el dron Hover Air x1 ni mucho menos el seguro total care.No quieren hacerse responsables del fallo de fábrica del dron.Desde que lo saqué de la caja estuve mandando correos a Hoverair support@hoverair explicándoles y mandando pruebas de su mal funcionamiento.Ahora dicen que el dron tiene polvo por dentro y ha sido un mal uso...normal que tenga polvo!si cada vez que intentaba que volará se caía al suelo porque la baliza y el motor no funcionaban correctamente dando fallos de hardware.Dicen que al haber hecho mal uso del dron tengo que pagar la reparación aún teniendo la garantía y por otro lado teniendo el seguro total care que cubre hasta 2 sustituciones gratis del dron.Por supuesto,ya he puesto la pertinente denuncia en consumo y también en redes sociales para que la gente sepa cómo funcionan en esta empresa y el servicio tan nefasto que ofrecen.No compres el dron a menos que quieras soltar dinero cada dos por tres.

Una gran experiencia con el Servicio de Atención al Cliente de HoverAir!
Ya me arreglaron una averia de forma gratuita, pero ademas cuando esa averia se repitió, les solicité un cambio total del aparato y lo aceptaron sin discusiones o inconvenientes.
Ya tengo mi dron nuevo.
Estoy muy satisfecho y recomiendo a esta empresa. Gracias!

I lost my drone, I had a very hard time getting a replacement after numerous emails. I finally got it. It's incomplete. Missing a charger and an extra battery
To customer service chat or phone support available anywhere!!!

I purchased the HoverAir X1 as an early customer and have only used it occasionally (approximately 10 hours per battery).

Despite this very limited usage, two out of three batteries have developed noticeable swelling, which represents a serious safety concern rather than normal wear.

Customer support initially responded quickly and professionally. However, a replacement was ultimately declined, citing warranty limitations and the fact that the product was purchased through a non-authorized sales channel. Instead, I was offered only a 15% discount on a new battery.

In my view, this is not an adequate solution given that:
• usage was minimal
• multiple batteries are affected
• and the issue involves a potential safety risk

The explanation provided (storage conditions and battery aging) does not seem convincing in this context.

I would have expected a more customer-oriented approach, especially as an early customer who trusted the product.

I would still be open to a fair and reasonable solution.

Had an issue with my drone and they took great care of me and went above and beyond to resolve the issue and I’m very happy!

I’m बेहद happy with both the product and the after-sales service. The quality exceeded my expectations, and the overall experience has been excellent from the very beginning. On top of that, the support team has been attentive, efficient, and quick to respond at all times, which truly makes a difference.

Overall, a very positive experience that I would highly recommend.

Extremely disappointing experience. I received two separate drones that would not turn on. The first was an X1 Pro from Amazon and the second was an X1 Pro Max purchased directly from HoverAir UK.

The return process was just as frustrating. After submitting a return request, I received no communication and had to chase the company for updates. It took over a week of repeated follow-ups before they finally provided a return label.

One defective product might be understandable, but two in a row suggests serious quality control issues. Combined with the slow and unprofessional handling of the return, this experience has completely put me off buying from HoverAir again.

Great customer service. One battery was bad right out of the box and the immediately sent out a new one.

As someone who is constantly upgrading my gear and looking for the best tools for travel video content, I was really excited to add the HoverAir X1 PRO along with the Beacon and Joysticks to my kit.
​I did run into a minor hiccup regarding the joystick delivery initially, but I have to say the support team really stepped up. They handled the situation with total professionalism, staying in constant communication until the issue was fully resolved.
​Now that I have the full setup, the manual control with the joysticks feels incredibly precise, it's a game-changer for getting those specific cinematic shots.
I'm already planning my next getaways and can’t wait to push this gear to its limits and capture some high-quality footage.
​Highly recommended for the tech-savvy creator who values both innovative hardware and a support team that actually listens to their customers.

until Just 2days ago, I was so bad feeling sake of their attitude about recall-parts of X1 smart products .

first of all , they refused change it into new one ,but after few days they sent me message as acceptions on recall-parts , I did not know reason why they change mind .
finally they did so qickly moving of support ,it has done of solution all anyway thanks for good support .

Support team is very responsive and seems to care about customer satisfaction.

Avuto problema al Beacon che è stato sostituito immediatamente

Positive support experience. I contacted the team via email with a problem and received a quick response, and the operators were friendly.

I purchased the Hover PRO and used it fewer than five times before it suddenly stopped working, without any collisions or misuse. The issue was diagnosed as a hardware fault (sensor failure), and I was asked to send the device back for repair.
Unfortunately, the repair timeline meant it could not be fixed in time for my once-in-a-lifetime trip (my honeymoon), so I lost the opportunity to capture the footage I had planned. This resulted in a waste of both time and money.

Customer support refused to offer any compensation or refund and only provided a free repair, which is merely the basic obligation under warranty. Overall, the reliability and after-sales support were deeply disappointing.

We were already very satisfied about the hoverair drone and the support, and after an accident with our drone, we were wonderful helped by the customer service team. No question was too much.

I had an experience earlier with their X1 Drone and it took SO long (6 months!) to finally finish up the repair!
But they must have learned, as my experience repairing the Pro Max Drone was CONSIDERABLY better. The repair on the Pro Max was due to the drone in Follow Mode on my dirt bike and it simply flew to the side into a tree and broke the gimbal. I was bummed, and was not looking forward to the grueling repair time. They investigated my video of the crash and concluded that I did not have Omni Terrain activated.

I was pleasantly surprised at their promptness and speed in getting me back in the air again. I did not recommend them with my earlier exchange, but I absolutely do now.
-Tom

The response is very fast and not bouncing back with a lot of copy-paste information. They carefully listen and seriously try to solve the situation. One of the best customer service experience for me.

I purchased my drone from Amazon but got some accessories (including the charging case) directly from HoverAir. When the carrier was delayed in delivery I reached out to HoverAir support and they resolved the issue same day! I can't say enough about their products or service.

The HoverAir Promax X1 has quickly become one of my absolute favorite drones to operate. From the moment you power it on, the ease of use is unmatched—this thing practically flies itself. The interface is intuitive, the stabilization is solid, and the tracking features make capturing high-quality footage effortless, even for beginners. The compact design, quick deployment, and smooth performance make it the perfect travel companion, especially for someone constantly on the move like me.

The Promax X1’s built-in safety sensors, gesture controls, and auto-follow mode really elevate the experience. Whether I’m capturing shots on the beach, at a resort, or out exploring a new country, this drone delivers incredible footage without the stress that typically comes with flying bigger models.

Now, here’s where HoverAir truly won me over…

During a recent trip, my drone took an unexpected dip into ocean water and got damaged. I was sick about it. But the HoverAir Support Care Team? Easily one of the best support teams I’ve ever worked with—across ANY tech brand. They were fast, responsive, and genuinely cared about resolving the issue. They walked me through every step, made the replacement process super easy, and shipped out a new Promax X1 incredibly quickly.

Their service was so fast that I actually had my replacement drone in hand and ready to fly for my very next trip. That level of customer support is rare these days.

I’ve always loved HoverAir drones, but after this experience, what I love most is their top-tier customer service. A great product is one thing, but a company that truly stands behind it? That’s what makes me a loyal customer for life.

HoverAir—y’all have earned a fan. 🚁🔥