I am yet to try the product so cant comment on quality etc yet. I marked 3 out of 6 stars primarily because it seems that the courier company used, did have very very poor communications about deliver... Toon meer
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Lees wat reviewers zeggen
Purchased a Hoveroo scooter for my 3 year old. Quick delivery. After only a few days of using the scooter one of the light up wheels stopped working. Made contact with company on a Saturday night and... Toon meer
We bought a hoverboard for our son and was delivered as stated. However the internal charging port had a loose prong which ultimately broke off once the first charge occurred. I got in contact with... Toon meer
Initially when purchasing my daughter’s hoverboard everything was great with regards to purchasing and shipping. Unfortunately after opening it on Xmas day we have had nothing but trouble, so I sent a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Hoveroo, home of the most fun hoverboards across the country! We have a mission to gift smiles to your loved ones through the newest tech in e-mobility. We go above and beyond to bring endless hours of family fun not just for the kids but also for the kids-at-heart. Here, we’re taking people one step closer to flying.
Contactgegevens
4/50-52 derby st, 2218, Silverwater, Australië
- (07) 2103 4749
- support@hoveroo.com.au
- hoveroo.com.au
3,1
Gemiddeld
231 reviews
Heeft 24% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The delivery was quick
The delivery was quick. It looks good. Can't wait to try. Charging right now
26 augustus 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Milan,
Thanks for the fantastic review! 🚀 We're glad to hear the delivery was quick, and that your new projector looks great. We can’t wait for you to power it up and dive into a big-screen experience! If you need any tips or tricks, we're just a message away. Happy viewing!
Excellent product, quality service
Excellent product and amazing service! Due to an address issue, my delivery was returned to the sender. I contacted Hoveroo, and May quickly responded, assisting with the redelivery of the product. This was especially important as it was a birthday gift for my daughter, and I was thrilled to receive it on time. I purchased two hoverboards, both reliable and fun. Quality products paired with great service—I highly recommend Hoveroo.
14 augustus 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Abdul
Thank you so much for your fantastic review! 🎉 We're thrilled to hear that your daughter is enjoying the hoverboard, and we're glad May could assist in making sure the gift arrived on time. It's great to know our products and service met your expectations. Your recommendation means the world to us!
Happy riding, and thanks again for choosing Hoveroo! 🚀
My daughter just loves it.
My daughter just loves it.. easy to learn for beginners ❤️
23 juli 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Laksh,
Thank you so much for your lovely feedback! 🌟 We're thrilled to hear that your daughter loves it and is finding it easy to learn. There's nothing better than seeing beginners enjoying the ride! ❤️
Good quality product
Good quality product, and ordering & delivery was easy & fast. Battery life on the board is great, and it's easy to charge.
Most importantly, by far: I can't believe how much my son uses his board. It's been 4 months and he's almost given up walking! We take it most places with us, and he loves it, and it's good fun to share with others too.
16 juli 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Milton,
Thank you so much for your wonderful feedback! We're thrilled to hear that your son is enjoying the hoverboard. It's fantastic to know that it's become such an integral part of your outings and brings so much joy to him. We appreciate your kind words about our product quality and the ordering process. If you ever need anything, feel free to reach out. Happy riding! 🚀😊
I highly recommend these boards
I highly recommend these boards, battery life is great and overall product quality and safety is awesome.
4 juli 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Jye,
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you're loving our Hoverboards and that the battery life, quality, and safety are hitting all the right notes for you.
Your kind words make us happy. Keep enjoying the ride, and if you ever have any more feedback or need assistance, we're here for you.
My 8year old absolutely loves it
My 8year old absolutely loves it. Was so quick to balance on it too. Great toy that keeps him outside. He even practices his basketball shots moving around on it. Highly recommended. My nephew who is 12 also loved using it. Thinks it’s great.
16 maart 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Losa,
Thank you so much for your glowing review! We're thrilled to hear that your 8-year-old and nephew are enjoying their experience with our product. It's wonderful to know that it's providing endless fun. We truly appreciate your recommendation and hope it continues to bring joy and excitement :)
The board stopped working during the…
The board stopped working during the warranty period. They offered to replace it with an inferior model (selling for $200 less than the model I purchased). You can not call them, they wont answer emails, nor chat. They are now no responding to requests for a refund in breach of consumer law. I have now lodged a complaint with the Department of Fair Trading. Looking at google reviews, I fear I am not the only one
18 maart 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Jeffery,
We extend our sincere apologies for any inconvenience you encountered. We understand that there was a miscommunication which lead to some confusion regarding our return and replacement policies. However, this was promptly addressed by a member of our customer support team and you were in fact granted a return and a full refund to your original method of payment.
We also recognize the frustration caused by the lack of a timely response, and I want to provide context to the delay. Our team typically operates Mondays-Fridays and within standard business hours. At the time, your emails were sent over the weekend while we were out of office. Customer satisfaction is our utmost priority and our team is dedicated to ensuring our products meet Australian regulations and safety standards. And while we currently do not provide phone support, each customer concern that is sent to us via email is taken seriously and is addressed accordingly.
Once again, we apologize for any inconvenience caused and hope that the resolution provided was satisfactory. We hope to have the opportunity to serve you again in the future.
Hoverboard and gokart
Fantastic , my 7 year old loves the hoverboard , brought go kart to go with it , absolutely awesome , great delivery time , highly recommend 👍
3 maart 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Rick,
Thank you for your fantastic review! We're delighted to hear that your 7-year-old is loving the hoverboard and Hoverkart. It's great to know that our delivery time met your expectations and that you're highly satisfied with your experience. Your recommendation means a lot to us. Happy cruising! 👍
Wonderful fast service..arrived in a…
Wonderful fast service..arrived in a couple of days...And it's fantastic
14 februari 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Jo!
Thank you so much for your fantastic review! It's good to hear that you had a wonderful experience with us and that your hoverboard arrived within a couple of days! ✨
Best Christmas present ever the kids…
Best Christmas present ever the kids tell me. Highly recommend
26 december 2023
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Kathy,
We're thrilled to hear that our hoverboards made for the best Christmas present ever! Thanks for the recommendation, and if you ever need anything else, we're here to help.
Ordered my daughter a hoverboard for…
Ordered my daughter a hoverboard for Christmas. Have to say they were quick to respond to any questions I had and very happy with the service they provided.
1 februari 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Daniella,
Thank you for your kind words! We're thrilled to have been part of your daughter's Christmas surprise. If you ever need assistance in the future or have any more questions, don't hesitate to reach out.
My grandkids loved their hoverboards
My grandkids loved their hoverboards. So happy with them. Delivery was so quick.
19 januari 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Anne,
Delighted to hear your grandkids are enjoying their hoverboards! 🌟 Thanks for choosing us, and we're thrilled that the speedy delivery added to the excitement. Your satisfaction is always our top priority and we look forward to serving you again soon!
Antwoord van HOVEROO
Hi there!
Thank you for your positive feedback! We're thrilled to hear that you were satisfied with your purchase. If you ever have any questions or need assistance, feel free to reach out :)
The product is faulty
The product is faulty. The company is impossible to get hold of you. Just stuck with a really expensive but it doesn’t work. Mine lasted two months. I’ve read a lot of reviews now they’re saying it lasted even less than this. Save yourself the hassle they never responded. Don’t pick up the phone absolute nightmare
12 januari 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Sam,
We're truly sorry for the inconvenience you've faced, and we understand the frustration. This is certainly not the experience we aim to provide.
We stand by the quality of our products and each hoverboard purchase comes with a one-year warranty that covers manufacturer defects. We would also love the opportunity to make things right for you. If you are still in need of assistance, we kindly ask that you email us at support@hoveroo.com.au and our team will gladly assist further.
These products are amazing
These products are amazing. My 9 year old son can't get enough of his hoverboard. We also bought the hover cart attachment and that has been a hit! Awesome gift! Excellent communication from the company.
20 december 2023
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Snissle,
Thank you for the fantastic feedback! We're thrilled to hear that your son is loving the hoverboard and the Hoverkart attachment. It's great to know that you found our products to be an awesome gift. If you ever need assistance or have more questions, feel free to reach out!
Was a little bit worried after reading…
Was a little bit worried after reading some other reviews but we received our product quickly and it works great! My 10 year old loves it so much! The battery life lasts ages too!
2 januari 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Cylleste,
Thank you for giving us the chance to exceed your expectations! We're thrilled to hear that your worries were put to rest and that your 10-year-old is loving the hoverboard. Glad to hear the battery life is impressing you too! If you ever need anything, we're just a message away!
Still no Hoverkart after ordering 6 weeks ago
Ordered Hoverboard on the 20/11 and unfortunately kart was sold out, so I signed up to be notified when they are back in stock. The next day I received an email saying the kart is back in stock and I ordered straight away. Turned out the kart was not in stock after all and I was told that there would be a 3 week wait, but that it would arrive before Christmas. The kart wasn’t shipped until 27/12 and we still have not received it. This was my 9 year old son’s main Christmas present and it’s been a very disappointing experience. The kart could have at least been sent by Express Post, after being delayed for 5 weeks, as I requested twice by email. Very poor customer service
3 januari 2024
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Janine,
We're truly sorry to hear about your disappointing experience with your order. It's deeply regrettable that we weren't able to meet your expectations and deliver your son's main Christmas present on time. We understand how crucial it is for children to receive their gifts, especially during such a special time of year.
We want to extend our sincerest apologies for the frustration and inconvenience caused by the delay in shipping your Hoverkart. We acknowledge that the situation was far from ideal, and we take full responsibility for the miscommunication and the delay in getting your order to you.
Upon review, we see that the Hoverkart was indeed dispatched later than anticipated on December 27th and was delivered on January 2nd. A member of our customer support team subsequently followed up with you on January 3rd.
We want to assure you that steps have been taken to address the situation internally to prevent such occurrences in the future. Customer satisfaction is of utmost importance to us, and we're constantly striving to improve our processes to ensure a smoother experience for all our customers.
We also want to thank you for bringing your concerns to our attention. Your feedback is invaluable to us as it helps us identify areas where we can do better and make necessary improvements.
We sincerely apologize once again for the inconvenience and disappointment caused, and we hope to have the opportunity to serve you better in the future.
AVOID THIS COMPANY
AVOID THIS COMPANY, all good till something is faulty, no-one responds to emails, pre recording when you ring the phone number, says go to live chat,that says were away right now, took my $800 for the hoveroo kart and my kids have no christmas present and i have no money to buy anything else, total SCAMMERS.
26 december 2023
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Emma,
We sincerely apologize for the distress caused by your experience. Rest assured, we take your concerns seriously, and we would love the opportunity to assist you further in resolving any issues you're facing with your order.
If you still need assistance, please send us an email to support@hoveroo.com.au, and our dedicated support team will gladly assist.
Uncaring and Heartless Customer Service
Bought 2 Hoverboards for each of my grandchildren for Christmas. The grandson's stopped working after a few hours use. No lights , nothing. Contacted Hoveroo, day after boxing day, by email (as cannot get through by phone) and advised of broken Hoverboard. Automated reply gave useless and completely irrelevant information in regard to a broken Hoverboard. Sent another more terse email and received an immediate reply by "Rennae' (Customer Services) requesting that I do a video showing Hoverboard not working and trying to be "charged". Did all that which showed board would not work and sent video back to Hoveroo via email. Since then my complaint has fallen into a "Black Hole" at Hoveroo. Will not answer further emails requesting what they intend to do about replacing broken Hoverboard and can never get contact via phone as keep referring to best contact is by email for quick response. NOT TRUE. Claim provide 24 hr service for customers but cannot contact anyone or get replies. Meanwhile I have a devastated grandson who had his heart set on a Hoverboard for Christmas and now can only stare at it sitting broken back in the box. What can I keep saying to him when he asks "Pop" when are you going to get my Hoverboard fixed?
27 december 2023
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Trevor,
We sincerely apologize for the inconvenience you faced with your purchase, especially during the holiday season. Our team encountered higher than usual contact volumes, impacting our response times. It is regrettable that this had a negative impact on your grandson's Christmas, as this is never the type of experience we want our customers to have
We're glad to confirm, though, that your concern was not overlooked. Our Customer Services representative, Rennae, assisted you via email, and a replacement hoverboard was dispatched and delivered back in January.
If you have any further questions or need additional assistance, please feel free to reach out. We value your feedback and are committed to ensuring a positive experience moving forward.
Very helpful company
Very helpful company, every contact was followed up promptly with satisfactory replies, even though I was the one who changed my mind and altered things. My son loves it and its so much fun that my other child wants one for his birthday so will be purchasing another one once they come back in stock.
1 oktober 2023
Review zonder uitnodiging
Antwoord van HOVEROO
Hi Heather,
We're happy to hear that our team was able to promptly assist you, and that your son is enjoying his hoverboard. We hope the hoverboard will bring your family lots of fun and memorable moments.
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