HPL Motors Reviews 

Very good experience at Stockport HPL.
Liam supported me in getting the right car for me and was very patient when i changed my mind re petrol or hybrid.
Everyone was helpful and smiley !

Travelled from Newcastle to collect car. Super car. Found HPL and Allan straightforward to deal with, making process very smooth.

Craig has been really helpful. I had a lot of questions but he was very patient

Polite and friendly staff

Friendly, efficient and professional service. Alan was knowledgeable and answered all my questions, gave additional explanations when I needed it and went above and beyond to get me my perfect car. Would recommend to anyone, Excellent customer service.

Very professional company who were very receptive to communications and dealt with my purchase very quickly and clearly.
Despite a slight delay and miscommunication around pick-up times and such, it was a seamless process. Shout outs to Sara who was extremely helpful and helped explain the whole process along the way.

Harvey was a very polite and helpful sales person that if he couldn't answer a question would find someone that could . The vehicle we bought exceeded all are expectations .
Thanks.
William

What a fantastic experience we have had from HPL Wirral. We saw a car online from their Oldham branch and paid a deposit for the car to be moved to Wirral so we could view it. Two days later, the car arrived and we arranged to view it the following day. The initial person we dealt with was unfortunately off so we ending up dealing with a new recruit called Craig. We found Craig to be friendly, chatty and knowledgeable with no pressure to buy even on the test drive. Whilst we were test driving the car, the manager looked at our car to part exchange and upon arriving back, the price that was offered was very fair. As we were deciding, we noticed a few scuffs and dints in the paintwork and a piece of interior trim was missing. We were assured that this would be put right for when we picked it up. We agreed to buy and picked the car up the following week. We were delighted on pick up to discover that the paintwork was immaculate, dints had been buffed out and they had located an interior trim. We also discovered two expensive, brand new tyres had been fitted. A few days after buying it, we noticed there was an issue with the rear window washer. We contacted HPL who said there service team would be in touch which they were the following day. Adam from the service team was very helpful, polite and booked us in for 2 days time. Repair was done quickly and with no hassle or resistance. Whilst we were waiting with a beverage in their waiting area, Craig noticed we were back and came over to sit and talk to us and ask if the car was okay which I thought was a lovely thing to do. After such an awful experience with another dealer 7 years ago, HPL couldn't be more different and has restored our faith in car dealers again! A special thank you to Craig too, what a fantastic new recruit and credit to the company!

Since opening its dealership in Barnsley 3 weeks ago HPL motors have turned the local neighbourhoods in to a parking nightmare, parking their cars within the small residential estates, basically anywhere other than their own site ? ?

More disappointing was the poor attitude demonstrated when trying to discuss the issue with the dealership who obviously couldn't care less about its neighbours and local residents.

Considering my experience I would definitely feel uncomfortable about buying a car from them, alarm bells where ringing.

Excellent experience from start to finish.

I recently bought an electric car from HPL Motors on the Wirral and could not be happier with the experience. No pressure, no hassle and an excellent price. The whole process was incredibly smooth, with the car ready for collection just 72 hours after deciding we wanted it.

A special mention to Allan, who was fantastic throughout. He even came in on his day off to make sure we could collect the car within a tight timeframe. Absolutely brilliant customer service.

I would highly recommend HPL Motors and would definitely buy from them again.

Sara @hpl Preston is the most helpful sales agent I have ever dealt with.
She stuck with us when no-one else would.
I would strongly recommend this company especially using Sarah her diplomatic approach is second to none.

Thank you Sarah and yes we love our jaecoo 7 the fuel economy is superb and the drivability is ace. Hpl Preston have a winner with Sarah

We originally just went along to have a look… and ended up buying! The service was that good. From start to finish, everything was fantastic, and we have to give a special mention to Nathan Bartlett, who was absolutely brilliant. He simply could not do enough for us. He went out of his way….fetching the keys, moving cars around so we could see them properly, and making the whole experience so easy and pleasant. Nothing was ever too much trouble, he was genuinely helpful, thoughtful, and made us feel completely at ease.

It was such a refreshing way to buy a car….no pressure, and would absolutely recommend this company and we’d be more than happy to buy from them again in the future. Thank you so much, Nathan!

We visited the Wirral store and were served by Kieran. Only came into have a look at an idea of what we wanted and the staff were that exceptional we left with a car that was very much perfect for us. Communication while preparing the car was amazing and we had all the information and support we needed. Have already advised a few friends to come here for their own cars.

Don't trust this company I paid an extra £900 for extra warrenty. As soon as something goes wrong they will try anything not to honour it. I will never use this company again and would advise people to stay well away.

car developed a fault after 3 months but they refused to fix it unless i pay stating that i only have a 28 day warranty. consumer law states i have 6 months! i would not recommend hpl and would never use them again.

Fabulous experience at hpl motors.
Alan supported me through my first pcp car purchase, he was fantastic from start to finish.

Thanks again

Car was great prepared to the highest standards, staff are professional specially Nathan the sales rep who quickly process my car thanks to filip the sale manager for great advice.

This is a -Zero star review......for this company! HPL sold my daughter a vehicle by falsely stating that it had a full service history, setting aside all the issues the vehicle had, we had to personally pay for a Mercedes specialist to review the vehicle and produce a report to HPL for confirmation, this isn't the first vehicle, she originally bought an Audi from them which equally had a list of issues that they didn't repair, they agreed to take the vehicle back, and she then purchased the Mercedes. This has had issues since driving away, along with the false information of a full service history. They yesterday agreed to take the vehicle back, but have now closed the case without getting agreeance from my daughter that she accepts what they propose, so they have not refunded her £2500 deposit and have not refunded the finance payments made, so she is over £4000 out of pocket. I would highly suggest nobody buys a vehicle from this cowboy set up, the staff are rude, and there is no communication from them unless you hound them, not to mention they lie about the vehicle to get the sale!!!! The finance company have already opened an investigation against JHPL, and we are now opening one with The Motor Ombudsman as this is nothing but a disgrace

Very professional service. All the staff are helpful, friendly and caring. Mike, thank you for your attention and professionalism. It was very much appreciated.

Excellent service from Kam very professional