HPP Cares Reviews 

Nancy was very helpful and helped me understand the process step by step.

The entire team at HPP Cares is amazing. Diana Chan is so helpful and kind. She is knowledgeable and does what she says she will do!! Brittany, my account manager is also an outstanding professional, smart and can definitely be counted on! I'm blessed to have had the opportunity to get the grant and I couldn't be happier that I chose to go through HPP Cares.

Omar C. has been great as my account manager. He is patient, informative, and responsive. My calls kept dropping and he called me back even on his own personal cell to make sure I had my questions answered. Thank You! I look forward to continue to work with him with building my ADU

Omar is extremely helpful, patient and kind. Each time I speak with him, he does more than just answer my questions, he gives me additional information that helps me understand this whole escrow/invoicing/building process. Today, he also offered some encouraging words, knowing that construction can be stressful but will eventually be rewarding. He's done all of this, even though he's not my account manager. Omar is an amazing rep for an amazing organization. Thank you for all of your help Omar!

HPP Cares has really evolved to make this process easier for participants to work through all of the questions, potential pitfalls, and financial situations ADU builders could run into during this process. I appreciate the help I have received from my Account Manager Nancy Ruiz. She gave me options to think about and provided documentation about the process that I never knew to ask about...

Denys with HPPcares has been a big help in providing us the right information in servicing our ADU grant. We are very happy to have him as our manager and are confident he will steer us in the right direction.

Emily Rodrigues and Katherine Peoples was very quick to response !
Thank you ladies!

Miss Katherine Peoples is excellent and knowledgeable. Our account manager changed hands thrice since December 2022, and we now have Denys Rivera. He is always prompt and responsive when we have any questions. He was very attentive, helpful, and patient with us and answered all of our questions that arose throughout the process. We are so grateful to him and to HPP Cares! Genesis Rivera has been very supportive and pushed paperwork through with excellent efficiency.

Our experience with HPP Cares and Denys has been outstanding. He is always prompt and responsive when we have any questions. Once Denys took over our account the continuity between HPP Cares, the contractors and us has been seem less, as information flowed on the project was clear and concise. We appreciate HPP Cares leadership on this project.

HPP Cares has been a great organization to deal with. They've gone above and beyond in explaining how their grant process works and how to navigate it successfully. Our account manager Denys Rivera communicates with us frequently and always answers our questions in full. We're excited to continue our ADU journey with them and highly recommend them to anyone who could benefit from their services and expertise!

Just want to say that I’ve had a great experience with hpp cares and Nancy my account manager. She’s very responsive and great at explaining to me the process and what’s next. I really appreciate you! Thanks again

We had such a great experience working with HPP Cares especially with Denys R, our account manager. We had some issues that came up which were out of his control but he remained involved and advocated for us. He was very attentive, helpful and patient with us and answered all of our questions that arose throughout the process. We are so grateful to him and to HPP Cares!

I found the process very complicated but staff more than made up for any frustration. Diana and Denys and Joy were very helpful. They even cleaned up a last minute mistake to help me complete the process.

I’m thank for the assistance Ms. Genesis was able to provide. She took initiative in addressing my needs and proved to be incredibly knowledgeable and patient. Her assistance helped me to understand and navigate this system better. She is a solid representation of her company and deserves to be recognized.

Genesis has been very supportive and pushed paperwork through with great efficiency. Very knowledgeable about process. I am quite pleased with her support in the last two months. Thank You

Special shout out to Jasmin Catbagan at HPPCares!! I needed urgent help with an issue regarding an education coarse and she got back to me in no time. She was kind and helpful and resolved my issue immediately. Thanks Jasmin!!!

HPPCares really do their job. I was completely satisfied with what they offered and the outcome of this whole process. Thanks to Jasmin for answering all my questions. You’re the best. Thanks.

They actually care about your journey. A welcoming person answers the phone and assumes immediate responsibility in ensuring your needs and concerns are met! Give them a chance to help make your dream of buying a home come true!

Omar is super helpful & explained everything to me in detail. The process of building an ADU can be a challenging one, so having someone break things down is priceless & very important. Thankful to have Omar & HPP Cares guiding me through this.

So far, so good! They've really helped sort through a very complicated process. I'm currently working with Nancy, who's proven to be easy to communicate with. When she doesn't have the information on hand, she makes sure to research it and gets back to me within minutes. So far, no more than an hour. Unfortunately, there is a lot of misinformation floating around and I encourage anyone who is looking to apply for the CalHFA grant to connect with HPP Cares. They really are working hard to help us through the process and help us understand every step.