HR Owen Reviews 

Friendly, honest and very knowledgeable, Max Biddle at H.R.Owen Prestige Cars, Cheltenham. I highly recommend calling Max. He really helped me understand the subtle differences across their cars and the models, would call again without hesitation. One of the good guys and great stock.

I’ve previously purchased two Ferraris from HR Owen and always believed they were a brand I could trust. On that basis, I decided to purchase a Bentley Bentayga from their Stockport dealership without viewing it in person due to the distance, relying entirely on their reputation and repeated assurances over phone calls and emails that the car was immaculate and in perfect order.

Unfortunately, the reality has been nothing short of appalling. After leaving my deposit, I was contacted to be told the car had failed its MOT due to needing two tyres — despite it supposedly having just been serviced.

On collection, I immediately noticed the engine cover hanging off with multiple clips broken, the air box unclipped, and a filthy air filter inside. This alone raised serious doubts about whether the car had received any genuine service. But worse still, the rear seat belt had disgusting, thick mould on it — something that should have been picked up instantly on the so-called “used car check” that Sales Manager Martin kept stressing, and certainly on an MOT inspection. How this was missed is beyond belief and completely unacceptable for a dealer claiming to be a prestige brand specialist.

To add to this, the rear screen that controls the climate system does not work, leaving the rear climate fan running at full speed. This fault has been ongoing for six weeks, even after being asked to drive two hours each way to Hatfield to have it looked at — with no resolution.

When I asked Sales Manager Martin to have Bentley themselves service and inspect the vehicle properly, he refused, insisting HR Owen’s service was sufficient. Clearly, it was not.

This has dragged on for six weeks with me making all the calls to chase progress. When I asked for the vehicle to be properly serviced by Bentley, because I had no trust in the service HR Owen claimed to have carried out, Martin accused me of blackmail simply because I said that if they refused, I would leave a review to share my experience. That is not blackmail — it is my right as a customer to warn others when a dealer refuses to put things right.

This experience has completely destroyed my trust in HR Owen. What I expected was a reputable specialist dealer; what I received instead was service no better than a backstreet used car dealership. I will not be returning to HR Owen and would urge anyone considering a purchase to think very carefully before doing so.

Recently took delivery of a new vehicle from HR Owen Manchester and their service was absolutely disgraceful.
Car was supplied from day one with damaged paintwork which was not picked up during the PDI process. After promising these would be corrected they only made the problem worse due to failed smart repair attempts and a complete panel respray.
After challenging them substandard workmanship, they simply washed their hands of the situation and referred me back to my finance company to escalate the complaint. Avoid this specific dealership at all cost if you have any sense.

From the moment we arrived at @hrowenferrari Hatfield, we were greeted with a really warm and friendly welcome.
2nd visit to Hatfield, dealing with Paul Fox - nothing is ever been too much trouble.
Looking forward to a 3rd visit in the future - the perfect experience and welcome from the whole team. Thanks guys!!

Two months of ownership of my @ferrari 296 GTB. Four weeks in the dealership of @hrowenferrari Hatfield where it was purchased

Despite promises from General Manager Karl Henderson himself to call me by 10am Friday following a call on Thursdsy apologising for the unacceptable service I had received...I’ve heard nothing. The service guy Levi promised to call me today, nothing. Sales rep completely ghosted me when I reached out. I’m told they’re understaffed and have over 100 cars in service

No updates. No urgency. No communication unless I chase. And still no call today.

Is this really what Ferrari ownership is meant to feel like? I'm gutted as it was always a dream to own a @ferrari and their total lack of care and communication has totally ruined it

What a fabulous place to buy a car. Professional, accommodating ,knowledgeable, friendly. nothing was too much bother. My car was beautifully presented and all the loose ends were tied up by Marcus who is a smashing chap. When you walk into the fabulous showroom you are greeted with the lovely smiley face of Debby who looked after me with any drinks that I wanted. As I said, a great experience.

I’ve been a customer of HR Owen Manchester Lamborghini for over four years now, and the service has always been excellent. However, my recent experience working with Marcus has been truly exceptional — a level above anything I’ve experienced before.

From the moment the process began, Marcus was consistently professional, attentive, and proactive. He kept us fully updated throughout, especially when the car arrived, and ensured the entire payment process was handled smoothly and efficiently.

What really stood out was the personal touch on collection day. Marcus took the time to sit us down, offered us drinks, and we ended up chatting for over an hour before he handed over the car. It made what was already a special day even more memorable.

Marcus brings a perfect blend of professionalism and warmth to the experience, and it’s clear he genuinely cares about his clients. I’m genuinely looking forward to working with him again on future purchases.

Thank you, Marcus, for making this such an enjoyable and seamless journey.

I purchased a used Jaguar F Type with HR Owen Specialist Cars in Cheltenham. Will was a pleasure to deal with and prepared the car to an exceptional standard. He took the time to make the handover feel special and a real event. It was the perfect introduction to the car of my dreams and I would highly recommend Will and the team at Cheltenham. A premium service delivered by petrolheads who prepared the car to an excellent standard. Brilliant.

The most appalling customer service imaginable from HR Owen Stockport. Unresponsive, lack of communication, promises that aren't kept. I have now had 4 days of work disrupted. Was assured at lunchtime that my car would be back with me this evening - after 5pm I had a message to say it will now be tomorrow. I assess customer service as a profession and certainly would not approve this company

Ferrari London is a racist place who I relised , didn't relize I was getting millions of views posting there cars on line great marketing for them, , I have the receptionist verbally attack me and some tall l bloke offering me out to come round the corner, then when they relized im not scared as im a professional muay thai boxer amd I've had a hard life, so I'm not scared they want to back off, I dont care about ferrari, I got Chelsea truck company, also koenigsegg london, love me and there cars are more expensive and better than ferrari, london, I like ferrari not this Dealership staff, content creators are the new Entertainers, I sell there cars better than there staff, as I get millions on views. There loss, I had a porshe so supercars norhing for me. I'm a international photographer. Supercar photographer is a hobbie I have a day job, there loss at this ferrari show room, racism be there downfall.

Abysmal customer service, false promises, absolutely no care given to customers once vehicle has been purchased. After sales non existent.

Recently purchased a Maserati Grecale Trofeo from HR Owen in Hatfield. The salesman Emad was both enthusiastic and knowledgeable. At handover time, Emad sportingly agreed to go along with what proved to be a memorable family occasion.
So Great job Emad and HR Owen

Very friendly and warm service from Hibo.

Amazing service from Olga! From the moment I stepped in she made me feel so comfortable. While I was waiting to be seen, she was an able to answer and assist me with any questions I had. Definitely made my visit 10/10 and will be coming back soon to pick up my dream car!

Amazing service from Olga! From the moment I stepped in she made me feel so comfortable. While I was waiting to be seen, she was an able to answer and assist me with any questions I had. Definitely made my visit 10/10 and will definitely be coming back!

Olga Sanina was super helpful and made me feel very welcome. She made my experience very enjoyable and will definitely visit again!

Maserati Manchester -: Service Dept
Andy (service manager) made the service experience a dream
Communicating throughout what time & day was preferable even though they were tremendously busy
A courtesy reminder phone call extremely polite professional & friendly - unlike some prestige establishments whose employees are very unpleasant to deal with !
An honest discussion regarding recommendations for necessary works to be carried out
A speedy thorough and happy result on dealing with Andy @ Stockport HRowen

I had purchased a Maserati Levante which had faults.HRowen stood by their product after nearly 3 months and reimbursed me the full invoice price of the car and replaced it with an equivalent car.I am very grateful for the help of Alex the sales executive and also to Mark Matthews the business manager who made my bad experience very much easier 5 stars to all

Start to finish brilliant. Called up on Tuesday lunchtime for a car which they agreed a price on, there and then. Deposit paid, car was secured. Same day, finance was all sorted thanks to Ian who worked after hours to send documents across to sign which was very much appreciated seen as I requested for the car to be ready for Friday.
On arrival, I was offered to be picked up from Cheltenham Spa station which was appreciated highly, weather was really hot and the cooled seats in the Bentley Bentayga were great, that’s right, they picked me up in a Bentley! If that wasn’t enough, unlike most dealers/traders, who have the car sat in reserve, they had the car full tanked for me to head back to Manchester which was a very kind gesture and which I am highly thankful for!
Was shown around the showroom and had a lovely chat with Will who was the main contact I was communicating with throughout, great chap and would love to cross paths with some time in the future. Thanks to everyone at H R Owen Bentley (Cheltenham) was a pleasure purchasing my car, hopefully won’t be the last.

Good reliable service. Ralph went above and beyond to assist with a last minute service of our Maserati.
They did try to charge for extras but ultimately it is your choice whether you agree to it.
Overall a satisfied customer and will definitely be returning to use their services again.