HSBC Bank Reviews 

Completely unacceptable service from Hsbc Rhyl when I attended to sort out a is a transfer person who i dealt with needs to retrained on customer service I will be moving elsewhere after 30 years loyal customer

Even after you leave HSBC they will not refund your money. Closed all our accounts in February and unfortunately money was refunded to our credit card after the closure. Do HSBC bounce it, so we can get it repaid to another account? No they keep the money in a closed account which for someone no longer a customer of HSBC it is almost impossible to contact them and recover. We left due to the poor service and undealt with complaints. HSBC will always keep your money to the absolute legal limit that they can squeeze. Hours on the phone to get any response. Seriously Trust pilot should introduce a no star (NIL POIS) grade for companies this bad. As so many others have commented HSBC don't deserve a single star!

They are a cheating bank with their credit card program, where they hide all their fees in their fine print (knowing nobody reads them), so do not fall for their trap. To cancel the credit card they make it more difficult and make you go to a branch instead of online (application was online). If you like to be cheated and your money be stolen go for HSBC…

Honestly, nightmare times two. On the promise of £200 I tried to transfer my millions to a new HSBC. bank account. The transfer was a mess of failures and after a week or so I contacted them to tell them I wanted to cancel. The little girl on the phone told me I couldn't, I told her I could. Passed to supervisor and after some dialogue and an apology he agreed to cancel. At this stage I had already received a credit card which I decided to retain, interest free money after all. However an interest payment has appeared on my last, don't know why, nor do I care. Time to pay off my balance and cancel card, easy you would think.
Long and the short of it could not access my account on internet, needed a special keycard. Wait for that to arrive, ten days or so. Nightmare, five levels of security to go through, three of which were number generation by text, by me and by the keycard. In addition to the normal account code name and secret password.
It's easier to get into Fort Knox.
Probably me, but still I could not access my whole 2K account.
Called HSBC to make payment over the phone, no you can't, you have to go to your bank and get them to do the transfer, God please no ... Phoned again to see if they could give me access to " My " account. Assistant did not know, passed to more senior officer. No help at all, as by this time my Magic key was locked.
Not a thing she could do at her end, will send you another Magic key😨 No, no, no was the cry I have lost enough of my short remaining time on this earth.
Looks like a trip to my nearest " current bank ", 60+ miles round trip at 29mpg. So what's that about £12. An absolute nightmare, and as I said, this is the shortened version. No complaint about the nice people I spoke to, they did their best I'm sure but you can't buck the system when the computer it says NO.

Really terrible website for both signing up and configuring the card. It registers as duplicate log-ins and locks you out.

Unbelievable slow telephone customer service! I have been on the phone for 2 hours and still no answer and that’s not the first time. Can’t do the online chat either as I am waiting still for an answer 40mins i to my conversation! What has happened. I am considering changing banks.. you can not talget hold them at all! Crazy and very poor!!!

The absolute worst bank and customer service I have ever experienced. Charging random cash advance fees and dynamic currency conversion fees, with vendors that I have used before and no other bank has ever charged me such fees for. Charging me interest for outstanding balances when my balance is always paid off well within the monthly payment deadline. Tried to contact customer service via securemail, chat function, call centre, and email – securemail and mail never get a response, chat function takes three hours to respond and have incompetent untrained reps who provide generic answers that aren’t helpful, call centre similarly know nothing and can’t action anything. Refund finally agreed, and was promised to be in my account within 3-5 working days, and still haven’t appeared after a month. Disgraceful and disgusting how a large bank can treat their customers with no respect and get away with it.

Worst ever experience personally!!…zero customer service from call agents to managers and filled with lies and deception at all levels!…So much to say in negativity that is shameful to even write…so you get my point.. I can’t agree more from reading all these genuine negative reviews!…severing my sour relationship with this HSBC Singapore bank once and forever for good..and warn others think before opening any sort of account and including using their credit cards!! No Stars rating as it’s not applicable :((

If I could would give them zero star! Worst customer service :( Call to ask abt their Mooncake Promo and they did not inform me proper mechanism and I ended up charging $7k for nothing. They said cant grant me my gift because I did not charge 10times?! If your CS would have given me proper advise there should not be any miss understanding. Asked for Manager call back also did'nt call me back for a week. Its ok... I done with HSBC!!! You just lost a good pay customer. Extremely frustrated and super angry as they were not able to resolve this matter amicably. Lousy bank :((( You took me on but you dont know how to keep me!

My refund request was approved on Feb 22 and I have not received the money yet today. Have wrote and called them more than 8 times in the past 6 mths and ithey always told me the standard answer that the refund will be done in next 2 weeks. Very unprofessional and lousy banking services.

How do i rate it zero?

They text me to lower my credit limit to something so miserable. And if i needed clarification i could call them, I call them and they cant give me an explanation. Apparently it’s private and confidential… to?? This is my own credit card and they cannot tell me why? Yet they cannot produce a single incident that i did not pay on time. Still baffled, but I will be getting rid of the card and never dealing with this bank again. Ever.

lets stop using HSBC singapore which is renowned for unfriendly and troubled inefficient services!!!
I have opened an account in Singapore HSBC on the January 2021.Then I started to use their services;But I found that their services were not customer friendly nor efficient at all..Then all of a sudden I got a letter on the 11th April 2022 from them as follows:
“we are sorry but we are going to close your account’
We conduct periodic reviews of customers account relationship with us.As an outcome of such reviews.We withdraw certain products or services or close accounts that do not meet our strategic criteria.
Following an in-depth review of your account, we are sorry to tell you that we can no longer provide you with banking services.This is accordance with Clause 14 of the terms and conditions Governing personal Deposit Accounts,…….”
As you can see above the customers will always of risks not being able to meet their strategic criteria;therefore the bank can be sorry anytime to close your account!! Please consider this carefully; you might meet the same fate just like me if you co-operate with this bank;If you still co-operate with this bank’ better to stop it and not to use this bank..Lets stop co-operting with this bank;especially our Singaporean Fellows and others at any other parts of the world;Please re-consider your situation if you still hold account in this bank, you might encounter the same situation anytime..lets act together and choose other banksto co-operate;lets stop together using HSBC Singapore…I am so sure there are many other better banks in Singapore;please go for them…Don’t risk yourself with HSBC Singapore
They even have Clause 14 of the terms and Conditions which allow them to cease their services for you..Please find better one..lets act together not to legitimize the banks non-friendly services for the people..lets stop using HSBC singapore which is renowned for unfriendly and troubled inefficient services!!!
Just review it in truspilot:You will see how bad the HSBC Singapore continue to serve....
The worst bank I had to deal with. Aside from terrible and outdated service policies, They can terminate your account anytime without revealing the reason. They just terminated the account Risky!!..awful services,nor safe not secure!!!. I know most banks have a reputation for fraud but I can affirm this one is the best one of a kind.
HSBC has a global network;If they terminate the customer s account in one country then another Hsbc country can also terminate the account without any reason suddenly..Hsbc SINGAPORE doesnt serve well.Their services are really bad..In SINGAPORE, there are so many better banks that Singaporean fellows and others can opt to use..Stay away from this bank!!..Risky services and awful customer polices!!!!
They give so much troubles to the customers with their service manner and policies..It is inconvenient and inefficient bank!!!Dont co-operate!!!! STAY AWAY

If you have a loan or credit card from HSBC, welcome to a world of pain. Getting a call to customer service will take minimum 30 minutes. They won't resolve your issues or give you wrong information that will make you make multiple calls and waits. Zero star.

HSBC Singapore is the worst bank I ever had to work with. This is coming from someone who had accounts with 3 different French banks and 2 different UK banks over the course of 15 years.

Their website and app login process is horrendous. Their Customer Service is extremely slow to respond. As I am writing this review, I have been on hold for 35min already.

You ask for personal details to be changed, you do everything correctly online, you receive a text message saying it will take 1 business day to change it.... and 5 months after you realise that it was never changed!
This is so dangerous!

They also lie about not taking commissions on transferring money internationally.

If you can, absolutely avoid HSBC Singapore.

This is the worst customer experience I have ever encountered: hours on hold and and absolutely zero help.

Yes, another bad experience... HSBC online 'Chat' customer service is dismal. Waited for 20 mins with no interim update and gave up. Now need to use good old fashioned 'account closure form' in the post!!

One of the worst Customer Service hotlines ever! On hold for more than 20min each time till we give up. What if we have urgent fraud issues to report ? Or a stolen card?? As I write this review, I am on hold for 18 mins and counting and this is my 5th time calling in 4 days. I need help and I can’t get it on HSBC hotline. They should learn from their counterparts such as UOB/DBS who answer in less than 3mins !

Writing for HSBC UK. Slowest and hopeless. Worst experience I ever had in my life. Basic international transaction pending for almost 14 days now. Complaint I logged week ago, totally ignored. Nobody even contacted me. It’s impossible to get through them via phone. Waiting time beyond human believe. Called 3 times - hopeless, 90 mins waiting time and never connected with any human agent. Tried on-line, agent just stopped conversation…. Case never resolved. Shame HSBC - will move to another bank ASAP now.

Slowest bank or totally hopeless bank ever.
Card application information of mine totally gone. Apply my card through Moneysmart. Called HSBC Bank Singapore hotline 4 times. Apply my application on 16 January 2022.

First operator checked my application status said is processing in the backend as he couldn't see my application details due to he doesn't have permission to access. And it's also due to the good promotion on going it takes longer with the process. (1 week ago)

Second operator told me can't find my application will contact the backend and get back to me. The following week never follow up. (1 week 3 days later)

Third operator told me she will check with the back end told me to wait awhile to clarify and what is even better she hang up my phone. (2 weeks later)

Fourth operator told me she can't find my application status registered at all. Ask me check my email for the application status if I have receive an email. (2 weeks later)

In the first place my application hasn't crossed how do I even receive a email status?

Seriously it just waste of time to apply or support HSBC Bank with this kind of services by can't resolving customer request.

My debit card has been blocked on several occasions, and I have only discovered this over the weekend when they are closed. Because the relevant department was closed, I had to wait until Monday to contact them. My account was under investigation for an unclear reason, and the relevant department refused to speak with me. So I'm out of money for the time being and will have to wait until the inquiry is over, which may take months.