Hsl Chairs Reviews 34

Received our chairs which we are thrilled with. The two delivery drivers, James & Pete, went over and above with their customer care. The whole process from ordering to delivery was very professional and never pressured. Would definitely recommend HSL.

Ali was a very patient, informative and kind salesman. He left us time to look around whilst being on hand if needed. Explained the functionalities of the chairs and finally the breakdown of the bill clearly. And we enjoyed our tea and biscuits and will recommend HSL Hendon shop to everyone.

We were apprehensive about using HSL as we consider them to be expensive. We had been to numerous furniture stores this day and had found sofas and chairs that we liked but not anything we both agreed on.
We entered the shop in Formby, Merseyside and were met by Karen who immediately put us at ease and allowed us to wander around the store without interuption. After trying out some of the display models, we asked for help from Karen. She was very attentive and helpful. She gave us ideas and suggestions of how to achieve our goal. We were so surprised and grateful to learn we could actually "mix and match" the furniture to achieve the desired style and comfort for the two of us. After whittling our choices down to two styles, we were then allowed to sit and discuss what we wanted to choose quietly in a corner without distraction and plied with tea and biscuits.
We made our choices and then it came to discussing prices. This is were Sue joined Karen and a result price was reached which was agreeable to both parties.
I would recommend visiting HSL to pick your furniture, especially if both of you have different needs regarding your comfort.

Polite, efficient and no fuss.

paul.look after these men.mike sutton.Any junk were brilliant to.

Spot on service from start to finish. The chair was delivered yesterday. Paul and Kartick the delivery men told us all about the chair, how to use it and gave a demonstration of the controls, nothing was a bother to them. A big thank you to all the staff.

Being unable to visit the store in Stockton Jacqui and Wayne came to our home and were very patient and helpful in assisting us with our choice of furniture
Looking forward now to having it delivered if the delivery goes as well as the consultation I’ll be very happy.. Thank you Jacqui and Wayne it was a pleasure meeting you

From going into the showroom we were treated extremely well. Jill was knowledgeable about the products and ensured that we were happy with our choices. We were treated to a cup of tea whilst we finalised our purchase and at no time did we feel under any pressure to make a purchase. Very pleased with our choices

Have been thinking about getting a new, more supportive chair for my husband for sometime, something made in UK in particular. Called, arranged visit,Andy arrived after a 3 hour journey,with chairs to try cheerful,well mannered,informative, not pushy though guiding us with his knowledge of product

The delivery of my riser/recliner chair went smoothly and the delivery men Paul & Jon, were excellent and explained everything clearly

We visited HSL Chairs in Plymouth with my Mum, to look at Stressless Chairs, the assistant at the store Sue was very informative and polite, made us feel very relaxed and even made us all Tea and Coffee with Biscuits, we were even given complementary biscuits and teabags to take home. Would highly recommend this store.

Thank you
Alex.

We are on our 2nd riser recliner leather chair, the first being changed because after less than a year the colour started coming out of the leather. HSL agreed there was a problem with the leather not having been sealed properly after the dying process and replaced the chair.

After being assured that this would not happen again we chose a different leather for our new chair and it was delivered. Now, only a year later the same thing is happening . This has been reported to HSL and they sent a technician in to do an inspection.

The technician seemed to agree with us that there was a problem with the leather but when he reported back to HSL he said that he had told us that it was due to normal wear and that he had informed us of this and we were not at all happy! The chair is only a year old and very expensive!!

On speaking with Simon of HSL he refused to accept that it was their problem and that it was down to normal wear and may have been caused by sweat or medicines leaking through the body.!! He also said that as we had paid extra for a higher quality leather this may also have been a part of the problem as the higher quality leathers were not given as much treatment as lower quality leathers and therefore were more likely to wear less well. He also suggested that as we had taken out an insurance with Guardsman for accidental damage we make a claim through them. This is not accidental damage and is therefore not covered by insurance!!

Considering our previous problem and the fact that HSL are providing chairs for elderly people who are going to be giving the chairs a lot of use, if there is a problem with more expensive leather why in the world do they not tell customers this and not tell them there will be no problem!! Surely, as a leading supplier of furniture to the elderly they should make sure that what they are selling is suitable and if there is likely to be problems for whatever reason with leather they should talk this through with their customers.

Having said all that we have owned 2 leather chairs before we became involved with HSL one of them still owned within the family and neither chair reacted to our use in the same way!!

It seems to us that HSL are selling products that are not fit for purpose and then taking no responsibility when problems occur. Is it that they think their potential customer base is old and will not wish to become embroiled in long disputes?

Please beware!!!

Re Veronica at St Leonards on Sea store. Not until our dotage had we visited this store, but from crossing the threshold we were greeted professionally + advised on what we had indicated we were looking for. Extended discussions re our individual needs (over delicious coffee!) finally secured a meaningful order with which we are very happy. Veronica was only too happy to share her knowledge + expertise without being purely sales orientated. Thank you Veronica, you did yourself + your company proud! 😊😊

The delivery of my suite and bed went smoothly and the delivery men Chris & Terry, were excellent. However, the collection firm arranged by HSL to pick up my bed failed to appear but Chris & Terry dismantled my old bed and put on the drive for "eventual" collection. HSL were badly left down by their subcontractor and it's such a shame as the suite and bed are superb.

HSL Chairs provided excellent customer service throughout and dealt with all my queries and delivery promptly. I'm very pleased with my Glenmore Fireside chair which is wellmade, comfortable and provides good back support.

We received a call 30 minutes before arrival from Paul and Asad. Both were friendly and professional with humour and put the settee up with ease. Provided literature for the settee.

Ian and Paul were both polite and professional in the delivery of our new furniture finishing the whole experience with HSL first class
Dave & Helen Birmingham

The experience in the shop was good, but HSL delivery policy is nuts! I could not accept the first date they proposed so I expected a call back to give another option, but no, they have to wait until you have passed the first date before they can offer another date!!! If i cannot accept the second date I guess I will have to wait another 10 days. Thats no way to run a delivery service

HSL are marvellous because if you cannot get to showroom being of older generation or those disabled, they come to your home as they did to me. I experieced real care and prfessionalism. The riser chair that I chose was put together in my jitchen and Liz and driver John were so natural, no extreme sales pushing. They were both excellent and the biscuits were superb0

The delivery team Ian and Paul were polite and friendly they worked cleanly and removed all the packaging. And we were informed when they on they way.